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“Honeymoon.”

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Homewood Suites by Hilton Jackson
Ranked #13 of 40 Hotels in Jackson
Certificate of Excellence
Pocatello, United States
1 review
“Honeymoon.”
Reviewed 25 August 2014

The suite was quiet and beautiful. The room was clean and very near great shopping and sightseeing. It was great to watch movies that were in the theater from the comfort of our room. I would definitely make reservations here in the future.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Crystal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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688 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Canfield
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 August 2014

We had planned to stay 2 nights in this hotel for 3 reasons: 1. to be in downtown Jackson, 2. to enjoy the Tetons a second day and 3. we needed a suite, with 3 adults. We have no control over the weather and our second day was a rain out, but the suite was the main reason to cancel our second night. We have stayed in "suites" before, many times. This was by far the smallest. We felt cramped. The price was also a negative for the size room - $332 per night. The rest of the place seemed ok, but our minds were made up with the room value. One last thing, when we checked out we split the bill. When they were finished with the transaction all she said was "your done". No "thank you" or anything like that. Glad we made the change.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank conduc2r7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed 23 August 2014

This is not a luxury hotel nor is it inexpensive. Nothing in Jackson is. However, my son and I have may it our home away from home when visting Jackson. The suite arrangement gives us each our own room. He sleeps on hide a bed in living room. Full kitchen is extremely conveninet even if only for the full size fridge, Staff is very friendly and accomodating.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
california
Level 6 Contributor
258 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 16 August 2014

First, be aware that the hotel's parking lot is tiny ( like something I would expect in Germany) and yet needs to accommodate the large trucks and SUVs that people drive when they come to this area. Poor planning.

The room we had was large enough -- one room with the king bed and another room with a sleeper sofa and a full kitchen. If course, we did not use the kitchen.

The bed was sagging in the middle and the sleeper sofa's mattress was way below the norm for that type of bed. Also, the room was showing its age -- in fact it was dark and dank. A good coat of paint throughout and a complete scrub down would help the appearance and reassure guest that the hotel was clean.

On arrival the service was fine, but after George left things tended to go down hill. For example, I ask about restaurants at 8:30 on evening, the response was rude and hostile telling me that things closed by now. I drove to downtown and found a place, in fact several, opened. Restaurants do not close at 8:30 especially in a tourist town.

Other requests got the same response. BTW, I am a Diamond member with Hilton, wonder what people who are not got for service.

Breakfast was adequate but heavy on the sweet rolls and bread.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank bubba65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacksonHoleMom, Director of Sales at Homewood Suites by Hilton Jackson, responded to this review, 20 November 2014
Thank you for taking the time to write a review on TripAdvisor after your August stay with us. We appreciate your feedback as it assists us on improving our service and quality.

Our collective goal is always to provide our guests with an exceptional experience from the moment they step out of their car to the moment they depart. We were not able to do this for you, and again, we are sorry. It my sincere hope that you will return so we can provide you with the excellent experience that our guests have come to expect from us. I would ask that should you consider returning to The Homewood Suites Jackson, please contact me directly so I may personally oversee your reservation.

Kind Regards,

Kristine Harris
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern maine
Level 4 Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 August 2014 via mobile

My wife and I stayed here on the 23rd. We received a very friendly welcome and told about the features of the hotel. The room we received was very clean and the furnishings were very comfortable. We never heard noise from other rooms or the corridor so the sound proofing seems to be adequate. There was an evening meal ( Asian stir fry over rice) and desert was also available. It looked like many took advantage of this perk and I overheard comments as to how good it was. There were canisters of coffee and hot water for tea. In the morning a pretty good breakfast was available.
All in all, this was a great place to stay on our vacation out west and were very pleased we stayed here.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank spudpicker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Illinois
Level 5 Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 August 2014

Very nice, smaller spaces, lobby and rooms than most Homewoods we have stayed at. Very convenient to downtown Jackson. You can walk to town square. All of Jackson is expensive, and crowded in summer. Teton Village seemed a little less crazy and still convenient to restaurants and shopping in Jackson (15 minute drive.) Better views in Teton Village also. But if you want in town and a very nice hotel, you will like this Homewood. They had hot dogs and french fries and salad for an evening meal when we arrived, tired, on a Thursday night. Breakfast was eggs and sausage etc. Meals were a plus with our kids. Pool is small, but clean and nice. Bathrobes and fireplace in suite were cozy.

Room Tip: We chose to spend a night in Jackson for easier access to Whitewater rafting companies. We moved on...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank 1200Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macon, GA, USA
Level 6 Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 August 2014

Spent four nights here recently part work & pleasure. Can't say enough great things about the friendly & helpful staff. Loved the high quality free breakfast & dinner. Great options & variety every day very different from what you might find at a Hampton Inn. Fantastic location to walk & explore all of Jackson, and easy drive to Jackson airport. They even have a complimentary airport shuttle. High speed, wireless internet service was spot on.

Loved my room. Very clean, quiet, quaint, cozy with kitchen, fireplace, recliner, desk, spacious bath, and large, comfy king bed. Great place to getaway & relax and be able to escape to two of America's best national parks. Did two of the Grayline day tours which pick you up & drop you off from hotel at 7:30 AM and allow you to explore the Grand Tetons all day and Yellowstone all day. You're back by dinner with priceless memories.

Only negative was the fitness center. It's only one treadmill which was quite worn. I'm a night owl and was disappointed that you couldn't use after 10 PM. Also, it was frequently in use when I stopped by, and it would have been great to have more machines.

Room Tip: Choose a room on the third floor (top floor), and away from busy street.
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank maconMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Jackson

Property: Homewood Suites by Hilton Jackson
Address: 260 N Millward St, P.O Box 2810, Jackson, WY 83001-8581
Phone Number:
Region: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Jackson
#13 Romantic Hotel in Jackson
#15 Family Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Jackson 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Homewood Suites by Hilton Jackson Hole is the only all-suite property in our valley. Located 3 easy walking blocks from the historic town square, this Jackson Hole hotel is the ideal basecamp for your Yellowstone and Grand Teton National Parks experience. Fully renovated in 2016-2017. Enjoy a complimentary daily hot breakfast, evening dinner reception Monday - Friday and fresh baked cookies every evening. Choose a one bedroom suite with queen, king or two double beds. Featuring a seperate living area with sofa sleeper and cozy fireplace, a fully equipped kitchen and HDTVs with Direct TV for your entertainment. Stay connected with free Wifi and our 24-hour business center. Complimentary airport shuttle (upon request, 9am-5pm) and skier shuttle to the Jackson Hole Mountain Resort. Pet friendly. Indoor heated pool, whirlpool and fitness room. ... more   less 
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Also Known As:
Homewood Suites Jackson Hole Hotel Jackson
Homewood Jackson
Hilton Jackson
Jackson Hilton
Jackson Homewood Suites
Homewood Suites By Hilton Jackson Jackson Hole, Wyoming

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