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“Beautiful hotel” 4 of 5 bubbles
Review of The Lodge at Jackson Hole

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The Lodge at Jackson Hole
Ranked #10 of 41 Hotels in Jackson
Certificate of Excellence
Willowick
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful hotel”
4 of 5 bubbles Reviewed 11 August 2014

We only stayed there one night as we had to get to the airport early in the morning and it was close. The room was beautiful and we only wish we could have spent more time in it. We were going to eat dinner there but when one of our party of 13 asked about reservations, the person they talked to was rude so we decided to eat across the street.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Barbyar53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 6 September 2014
Thank you for reviewing your short stay with us. We are glad to hear that you enjoyed our property. Thank you for the feedback on our restaurant as well. Customer service is something we take pride in and this is something we will look into. We hope that you will visit us again in the future!
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902 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Fall River, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

Can not say one bad thing about The Lodge, they have you the minute you walk through the lobby. ABSOLUTELY BEAUTIFUL!!! Our room was extremely clean and modern, nice clean pool area. Our breakfast was included and I was never disappointed. They offered a free shuttle to the downtown area, which was extremely helpful, as parking was difficult there. The staff was more than friendly and helpful. Can't wait to go back!!! The only 2 complaints, they need a few more treadmills and they need cream (not half and half) for your coffee...lol Thank you The Lodge for a wonderful experience

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 6 September 2014
Thank you for such a gracious review. We are excited to hear how much you enjoyed your stay at The Lodge. Our staff certainly work hard to make sure our guests enjoy their time with us. We can't wait to see you next time!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

I understand Jackson Hole is a very expensive area, but the Lodge at Jackson Hole is very expensive for what it offers. The hotel underwent a remodel in 2012 and it is very beautiful, but you're staying at a Best Western and $400 a night is too much. Nice pool, fitness room, and breakfast buffet. Located close to downtown Jackson as well. Very convenient location to Jackson, Yellowstone and Grand Tetons. Great for kids. If you want a more luxurious resort, stay in Teton Village.

Highly recommend that you read their cancellation policy VERY CAREFULLY before you book.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 6 September 2014
Thank you for reviewing your stay and offering us your feedback, we appreciate your opinion. We just wanted to touch base on the fact that we are actually an independent establishment and have not have ties with Best Western since 2012. Since that time we have become one of Jackson's newest luxury properties offering the the amenities you stated as well as a spa, complimentary wi-fi, concierge services, airport transportation, a courtesy town shuttle upon availability and much more.
We are glad to hear that you did enjoy your time with us and hope that if you return to Jackson in the future you will stay with us again and let us show you all that we have to offer.
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Scotland
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

There isn't much not to like about this hotel. Everything seems to work. Comfortable quiet room, nice pool area. Not too far from central Jackson. Dining limited but we actually ate in the hotel both nights and enjoyed the food, especially the flat bread. Loved the bears at the front of the hotel - a nice humorous touch.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank worldtraveller112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 1 September 2014
Thank you for taking the time to review your stay. We are glad to hear that you enjoyed The Lodge. Come see us again if you are ever back in the area!
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long island, NY
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

The lodge is nice. We were greeted warmly. Definitely not as big as it seemed in the pictures. Breakfast was very good!
Our room was a bit hot. The TV & refrigerator threw off a lot of heat & the air conditioner couldn't compensate. Otherwise, it was fine.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travelmom99_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 25 August 2014
Thank you for choosing The Lodge for your recent visit to Jackson. We are glad to hear that you enjoyed your time with us. We apologize for the inconvenience with the air conditioner, we have looked into the issue.
Our breakfast staff appreciates your kind words, they certainly work hard to make sure people are fed and happy before they venture out to the parks for the day.
Again, thank you, and we hope that you will visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

My husband and I were on a bus tour of the West and stayed at many hotels. Our favorite was the Lodge at Jackson Hole. You really felt like you were in the West with the decor and my favorite thing is that there were bears ( not real ones) everywhere. They were on the windows, on the front bench, and on the lamps.
The room was really nice and there was a shuttle back and forth to down. The staff also helped us with something that might have ruined out trip. We accidently left something in the room, which we never do, and they were honest and courteous enough to mail it home to us.
Anyone that is gong to Jackson Hole, this is the place to stay.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dorebucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 25 August 2014
Thank you for such a wonderful review, we are happy to hear that you rate us as your favorite hotel on your tour! Our locally carved bear figures are always a favorite of children and adults alike.
I am glad to hear that our staff was able to help you recover your lost item, our housekeeping team are very diligent about turning in lost and left items so that we can help them get back to their owners. We hope that one day you will return to Jackson Hole and visit The Lodge. Thank you again for your kind review.
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Los Angeles, California
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

the hotel and the rooms are nice, clean and comfortable but the service is non-existent. Or they are under-staffed or the management is poor but the people at the front desk are really rude. Don't ask any question, they don't have the time or don't have the info. House keeper knocked on our door at 8AM the day of check out. Breakfast is included but average

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abby L, Manager at The Lodge at Jackson Hole, responded to this review, 25 August 2014
We appreciate your feedback on your recent stay at The Lodge. We are disappointed to hear that you found our service lacking as it is normally one of our strongest assets and something that we are regularly complimented on. We hope that should you return to Jackson Hole you will visit The Lodge again to give us the opportunity to show you how wonderful our staff can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lodge at Jackson Hole

Property: The Lodge at Jackson Hole
Address: 80 Scott Lane, Jackson, WY 83001-8062
Phone Number:
Region: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Jackson
#3 Spa Hotel in Jackson
#4 Romantic Hotel in Jackson
#4 Family Hotel in Jackson
#6 Business Hotel in Jackson
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Lodge at Jackson Hole 3.5*
Number of rooms: 154
Official Description (provided by the hotel):
Come experience the area's most luxurious accommodations offering generous amenities, stylish rustic decor and unsurpassed comfort. Each mini suite beckons guests to unwind with presidential double pillow top mattresses dressed with plush linens and accents and a spacious sitting area outfitted with a queen sleeper sofa. The spacious bathroom features granite countertops, double vanity and Molton Brown bath products. After a day of outdoor adventure in Jackson Hole, we invite you to relax and experience the best in technology with a 52" LCD LED 3D television and Blu-ray player, iHome alarm clock and a large desk with a built-in electronic hub, ideal for recreational and business travelers alike. Hotel amenities include a cozy fireside lobby lounge & patio serving innovative cocktails and a bistro menu, a newly designed indoor/outdoor pool, hot tub and sauna, and a state-of-the art fitness center. The Lodge offers a complimentary gourmet buffet breakfast to guests each morning. Make use of the courtesy car (upon availability 7am-11pm)or the free local town shuttle that makes regular stops out front for quick trips into town. Dining and shopping galore are located nearby. The Lodge at Jackson Hole is centrally located near Grand Teton & Yellowstone National Parks, Jackson Hole Mountain Resort and the great Snake River. Nearby recreational activities include fishing, whitewater rafting, hunting, sightseeing, hiking, biking, skiing, snowmobiling and horseback riding. Relax in luxurious accommodations after an exciting day of exploring beautiful Jackson at the Lodge at Jackson Hole! ... more   less 
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Also Known As:
Best Western Plus The Lodge At Jackson Hole Hotel Jackson
Jackson Best Western
Jackson Hole Wy
Jackson Hole Best Western
The Lodge At Jackson Hole Wyoming

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