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“Good hotel....a few issues”

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AmericInn Lodge & Suites Laramie - University of Wyoming
Ranked #4 of 20 Hotels in Laramie
Certificate of Excellence
Reviewed 19 June 2014

First let me say...we have stayed at this property in the past and been very pleased. This time the rooms were still very clean, extremely quiet, and the beds are among the most comfortable in any hotel....plus we love the back rooms that overlook the mountains. However, this time we did have an issue with the air conditioning and a very foul odor in the room. We have been in contact with the guest services manager (Jeff Allen), and of course he has not been able to duplicate the problem. Whether it was a fluke, or the norm for that room we just can't say, but it was not acceptable.

The breakfast the morning we were there was acceptable, but the choices seemed a lot less than some reviewers found. Also, it is possible we may have checked out the soup bar had we known of its existence.

The liklihood is that we would give this hotel another chance based on experience in past years....but we would check the ac more carefully before unpacking

  • Stayed: June 2014, travelled as a couple
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Thank Art S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 21 June 2014

First and foremost, thank you so much for not only taking the time to write a review, but also to return to a hotel that you have enjoyed.

Please accept our apologies about the air conditioning and the smell. Having worked on this case with Jeff, we are completely baffled. We, indeed, have not been able to duplicate it. I can assure you it is not the norm. Thank you for letting us know so that we were able to at least try to fix the issue.

Our hotel breakfast guidelines have changed, thus our menu offerings have adjusted. If you were seeking gluten free, soy, vegetarian, almond or organic, please don't hesitate to ask at the front desk. We prepare those items on a made to order basis.

Our complimentary soup bar is offered Sunday through Thursday in our main lobby, next to our 24 hour drink bar. I hope that when you return you will be able to partake.

Thank you, again, for returning to stay with us. We look forward to your return. We will continue to do everything we can to make your stay pleasant and comfortable.

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321 - 327 of 527 reviews

Reviewed 14 June 2014

My son and I stayed here in a trip from Idaho to Indiana. It is conveniently located to the interstate. It is clean, the staff is very friendly. We had the continental breakfast, it was well stocked. Lots of seating in the breakfast area, in the lobby is very well decorated with western motif. My only complaints about this hotel is that it is in need of a few upgrades. For example, the television is an old tube fashion and is not in high definition. Also, with all of the electronic devices we haul around these days, there needs to be more conveniently located plug-ins. These are minor complaints, and I certainly would stay here again.

Stayed: June 2014, travelled with family
Thank Peydirt18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 18 June 2014

Thank you so much for taking the time to write a review about your stay with us! We appreciate your time and thoughts.

We do have a wonderful hot breakfast buffet with hot waffles, breakfast sandwiches or biscuits and gravy along with fruit, pastries, cereals and even organic granola. We also offer an alternate menu that features soy, vegetarian and turkey products. We are glad you enjoyed the breakfast!

We intentionally created the lobby to mirror the majestic lodges of the west. Our family has deep roots in Wyoming and we wanted to celebrate the culture of the American West. Thank you for noticing!

You are right. We do have some older tv's, due to the economic crash we didn't get them updated in our rooms as fast as we had anticipated. However, you will be happy to know that we will be replacing the remaining televisions with new digital screens this summer.

I will pass along your concerns about the placement of the plugs ins to our corporate office. We are required to place them in certain locations, but certainly appreciate your feedback!

Please do come stay with us again when you are in the area. Until then enjoy a wonderful summer!!

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Reviewed 14 June 2014

The good reviews are true! It was chilly and the fireplace in the lobby was so cozy and inviting. The front desk help was very nice and welcoming. We arrived right before the nightly reception was over and were given free drink tickets. Our dogs were given treats. The rooms were very nice and the beds were very comfortable. My family enjoyed the breakfast that was provided.

Two very minor complaints: we were never able to connect to the internet and food was left in our fridge from the previous guests.

We would definitely stay here again, though!

  • Stayed: June 2014, travelled with family
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1  Thank Jacdbs01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 18 June 2014

We are grateful that you took the time to write a review for us. Thank you for the kind words!

We are so happy that you and your dogs enjoyed your stay with us! We work hard to ensure a comfortable pleasant stay for all.

Our beds are Serta sleepers and are, indeed, so comfortable! And our breakfast is plentiful with a lot of options, including organic, soy, turkey and vegetarian.

Please accept our apologies for the food in the refrigerator. Leaving food in them is certainly not our standard operating procedure. I have spoken with our housekeeping staff to remind them to double check.

In regards to the internet connection, with all the new devices and antennae sizes, we have found ourselves in the position to consistently upgrade how to get our (actually very high speed) internet service out with enough power to reach the much smaller antennas that are found on such things as smart phones, kindles and iPads. We are in the midst of a plan to do just that. I am sorry that you couldn't get connected.

Even with the hiccups, your validation that you would come back means so much! We work very hard for each and every guest.

We do look forward to your return to Southeastern Wyoming. In the meantime, have a beautiful summer!!

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Reviewed 13 June 2014

We stayed in a basic room with 2 queen beds for a single night. Loved the lobby of the hotel - felt like a cozy lodge. They had free chicken noodle soup, Apple's, cookies, and a coffee & tea bar the night we stayed. Husband liked the treadmill, we all had a great night's sleep, and the free breakfast in the a.m. was fantastic. (Biscuits & gravy!) Great location, nice staff, clean place!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with AmericInn Hotels and Suites
Thank Gleap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 18 June 2014

Wow! Thank you for the wonderful review!

Knowing that we provided you with such a fabulous stay means the world to us! That is what we aim for each and every time a guest steps through the door!

The western way of life is in our blood and we built the hotel to reflect the wonderful lodges of the West with the big fireplace, cozy log structure and warm feel. We are happy you enjoyed it!

Each weekday night, we offer a free soup bar to our guests! After a long day on the road, sometimes it is nice to curl up in front of the fireplace and not go anywhere else! We always have a drink bar with coffee, tea, apple cider and hot cocoa (not that you need it this time of year, but it is Wyoming) as well as fresh lemon water and fruit.

Our breakfasts are yummy! We always have two hot entrees such as the the biscuits and gravy you mentioned, or breakfast sandwiches, eggs and sausage. We also offer, gluten free, organic, soy and vegetarian options.

We have a small, but nice fitness room that is equipped nicely. We are glad your husband took advantage of the treadmill.

Our housekeeping staff works very hard to keep the hotel immaculate. Thank you for noticing. That means a lot to the team.

Please do come see us again if you are in Southeastern Wyoming! Until then, have a fabulous summer!!

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Reviewed 11 June 2014

This place really is what everyone says it is and more! From the moment you hear the peaceful music as you walk through the door, you feel at home. The service is always impeccable. There is a coffee bar, soup, crackers, fruit, warm chocolate chip cookies, and even pool toys for the kids! We've been here many, many times and always love going back. The staff sincerely care about each person and are beyond helpful! We travel a lot and this is by far our favorite hotel, not to mention they serve the best organic granola I've ever tasted!

  • Stayed: June 2014, travelled with family
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Thank Setta86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 18 June 2014

You really made our day!

Thank you so much for taking the time to write such a thoughtful, positive review. Knowing that you are speaking from the experience of staying with us many times and that we are consistent means so much! We work very hard to maintain that level of service.

We take great pride in our wonderful staff. They do sincerely care about each and every guest. Ensuring everyone has a delightful stay is what they do best!

We've tried to take into account what each and every traveler might need to make their stay be comfortable as well as mimic that feeling of coming home, thus the warm cookies, hot soup, pool toys and caring staff. The fact that you feel it, is gratifying, thank you!!

Breakfast is very good, with so many choices! I love the organic granola too! But also enjoy the turkey sausage and soy choices as well as the gluten free. We do have something for almost anyone!

Thank you for staying with us and thank you for the wonderful review!! We look forward to your return and wish you a fantastic summer!!

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Reviewed 10 June 2014 via mobile

Very friendly staff, clean rooms, breakfast was pretty typical with a few nice additions such as organic granola and fruit. Towels smelled bleachy but at least I knew they had been sanitized so really no issue there. Just an over all good experience...other reviews were right on.

  • Stayed: June 2014
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Thank arktraveler03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 18 June 2014

Taking the time to write a review is always appreciated! Your thoughts are important to us!

Knowing that we met your expectations is wonderful. We work very hard to ensure cleanliness and great service as well as provide you with some wonderful surprises such as the organic granola!

On the breakfast note, we do offer gluten free, soy, turkey and vegetarian options as well as our basic fare.

I apologize for the bleachy smell on the towels. We do want to ensure that everything is sanitized, however, not to the point it is offensive. Thank you for bringing that to my attention. I will most certainly check the levels we are using!

Thank you, again, for the time you took to write a review and for staying with us! Please do come back when you are in the area again!

Have a wonderful summer!

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Reviewed 8 June 2014 via mobile

We got a suite since it was such a great price. Very clean and comfortable for a big family. Pool and jacuzzi were nice and a great variety of food for breakfast. Something for everyone. The best hotel coffee I've ever had!

Stayed: June 2014, travelled with family
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thea M, Manager at AmericInn Lodge & Suites Laramie - University of Wyoming, responded to this reviewResponded 18 June 2014

Ahhh... our suites are beautiful!! I am thrilled you had a chance to experience one! We do run specials on them occasionally with great deals. They are perfect for a family!

You are correct! We do have a broad spectrum breakfast to accommodate many taste profiles, from the meat lovers to vegetarians as well as those who prefer soy and gluten free.


Our pool area is spacious with high ceilings, large windows and a wide deck. It is really a nice place to retreat to especially when you can take advantage of the big jacuzzi tub!

Wow! the compliment on the coffee is really great! Thank you!!

Have a wonderful summer, may it be filled with many delightful adventures!

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Additional Information about AmericInn Lodge & Suites Laramie - University of Wyoming

Address: 4712 E Grand Ave, Laramie, WY 82070-5203
Region: United States > Wyoming > Laramie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Laramie
#2 Business Hotel in Laramie
#2 Family Hotel in Laramie
Price Range: £67 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Lodge & Suites Laramie - University of Wyoming 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Near the University of Wyoming, AmericInn Lodge & Suites ~ Laramie offers spacious, comfortable accommodations featuring a touch of true western elegance with views of the Snowy Range Mountains. At our AmericInn you'll find spacious, comfortably furnished rooms and suites in a western lodge setting. Within walking distance or a very short drive from the University of Wyoming and Ivinson Memorial Hospital, the new property is one of Laramie’s finest. The facility is smoke-free, but pet friendly. Relax after a long drive or day of meetings in a suite appointed with a whirlpool or fireplace, maybe even both. Choose the quiet luxury of our double queen or executive king rooms and after a great night’s rest enjoy our indoor pool and hot tub or exercise facility. Our suites and rooms are beautifully appointed, and many feature whirlpool tubs, fireplaces, microwaves and refrigerators. In your room you will have access to free high speed internet and wi-fi. When you awake, your free fresh hot AmericInn Perk breakfast will be ready just steps away. ... more   less 
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Also Known As:
Americinn Hotel Laramie

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