Things were OK here until sometime after midnight... when the fire alarm went off accompanied by in-room strobe light. I arose quickly and after brief investigation determined it was a FALSE ALARM. I got back to sleep only to be awakened AT LEAST FIVE MORE TIMES by additional false alarms. I don't think there is any plausible excuse for this ... if it's not working - shut the [--] off and have a night watchman patrol for fires until morning.
After a horrible night, I asked the AM receptionist about this and she apologized and said the best she could offer was a 10% discount on the room rate. Ummmmmmmm thanks, but had I known I'd have saved 100% ... I'd rather have slept in the parking lot.
Two follow-up e-mails with (local) hotel management and BW corporate management did not result in any additional accommodation other than the promise that:
"I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience."
No, I don't think I want to risk it....
I'll be avoiding this hotel in the future, and while I realize that BW "branded" hotels are independently owned and operated, my opinion of BW has been diminished as a result of this experience.
- Official Description (provided by the hotel):
- Mini-Refrigerators and Microwaves in Every Room ... more less
- Reservation Options:
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- Also Known As:
- Best Western Pinedale Inn Wyoming
- Pinedale Best Western