I drove up from Denver to see a band in a nearby town for NYE. This was the closest hotel I could find to the bands venue so I booked it over the phone ahead of time. When we got to the hotel the lady came up to the front, opened the door and looked at me like I was completely inconsiderate for being there. I told her that we wanted to check in and she told me there were no rooms. I let her know that we had reserved a room. (again with the looks like I was completely putting her out). She asked my name and then told me that they did not have a CC # on file and therefore were unable to hold the room! I am sorry, but I feel like this was the responsibility of the person who took my reservation. And if they forgot... why not just give me a call? It was one of the worst customer service experiences I have ever had!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo and TripOnline SA so you can book your Ranchester Western Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.