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“Just a Couple of Problems”

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Hampton Inn Rawlins
Ranked #1 of 18 Hotels in Rawlins
Certificate of Excellence
Idaho Falls , Id, United States
1 review
“Just a Couple of Problems”
Reviewed 4 May 2014

The hotel is easy to find from the interstate, and it looks attractive and new. The room was neat, clean, and inviting. Unfortunately, however, we were unable to get the major networks on the television, and the desk clerk could not fix the cable problems. The hotel was full, so we were unable to switch rooms. We do not know whether this problem occurs frequently or if it was a one-time happening. The next morning, the cook did not report to work, so the desk clerk and the hostess had to hurry to prepare breakfast. Since volleyball tournament players were in the hotel, some of the breakfast was gone when I arrived. (We look forward to Hampton Inn breakfasts; they normally are excellent.) We won't give up on Hampton Inns - we just had those two problems.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Elmer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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446 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Rawlins
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2014

Desk clerk was very rude and unhelpful with problem as well as not trained. could not fix my 3 issues nor was she "allowed" to call manager. to top it off she was sitting down behind desk eating a muffin with food stuck to her mouth. I have never been treated like this at a Hampton.....STAY AWAY!!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Frederick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara K, Manager at Hampton Inn Rawlins, responded to this review, 30 April 2014
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that our front desk staff didn't give you the experience you deserve.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Sara Karstens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Star, United States
1 review
Reviewed 27 April 2014

Friendly efficient staff. The room was excellent and the morning staff and breakfast staff were even more so. Great placed to stay. The parking was certainly adequate and the room temperature was easy to adjust. The hotel was a bit warm so we kept the fan on all night. So thrilled to be able to have my cats with me. They were also quite comfortable with the room and it was a first time adventure for us and them!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Marianne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, Kansas
Level 5 Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 April 2014

We wanted a quiet place and a good night's sleep after 12 hours on the road. This hotel met both needs. Staff also provided us with a good restaurant recommendation. The desk person recommended Anong's and we were pleasantly surprised to have an excellent Thai meal.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank ksfisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eugene, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 7 April 2014

good value relative to surrounding properties. Front desk helpful for places to eat. Rooms well furnished and fresh. Would stay there again if I am traveling in the area. Breakfast options were greater than most others.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle Fourche, United States
1 review
Reviewed 28 March 2014

Great place to stay in Rawlins. Priced right. Staff was friendly and cheerful and always helpful!!! Complimentary breakfast was good every day. Rooms were always clean and the beds were very comfortable.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shoshone Idaho, United States
1 review
Reviewed 24 March 2014

excellent place to stay, clean rooms and lobby, excellent bed, friendly staff, easy to access from the interstate, sufficient and lighted parking, good internet access. excellent choice of breakfast foods. only problem some of the food was cold.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Rawlins

Property: Hampton Inn Rawlins
Address: 406 Airport Rd, Rawlins, WY 82301-5067
Phone Number:
Region: United States > Wyoming > Rawlins
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels in Rawlins
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Rawlins 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Book your stay at the Hampton Inn Rawlins Wyoming hotel just off I-80 in the ruggedly charming town of Rawlins. The hotel is near a host of natural wonders and historical curiosities. From the stunning natural sights of the 'Uplift' - an awesome rock-feature exposing the remains of countless species of prehistoric plants and animals, to the Frontier Prison Museum, there's plenty to explore while staying at the Hampton Inn Rawlins hotel. You'll enjoy our free hot breakfast served everyday and including multiple hot and cold options. Free Wifi in every room and all public places for your convenience, plus a business center, indoor pool and fitness center make this the perfect hotel in Rawlins for your next business or leisure trip. ... more   less 
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Also Known As:
Hampton Inn And Suites Rawlins
Hampton Inn & Suites Rawlins Hotel Rawlins
Rawlins Hampton Inn

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