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“It was just "OK"” 3 of 5 bubbles
Review of Holiday Inn Riverton - Convention Center

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Holiday Inn Riverton - Convention Center
Ranked #5 of 12 Hotels in Riverton
Denver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“It was just "OK"”
3 of 5 bubbles Reviewed 22 July 2014

Lobby was nice, courtyard nice but ultimately for me a clean room is what matters most. I had to kill 3 large bugs in the bathroom before I could continue and couldn't help but wonder about the others in the bedroom that I couldn't see.
I got out of the shower with wet feet because I forgot some stuff in my bag. I walked across the carpet with wet feet and then back to the bathtub. When I stepped in, I was sickened by the black water that was now coming from my feet, knowing this was from the carpet in the room.
Bed was clean and comfortable, never had any issues with Holiday Inn on this topic. A good night's sleep was had but I would not be "excited" to go back there.
We stayed there in early July, 2013

Room Tip: Maybe don't get the ground floor because of the bugs.
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  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank peteo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Public Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 24 July 2014
Dear peteo65,

Thank you so much for taking the time to leave us a review. We were saddened to hear that you found bugs in your room and that you got dirt on your feet. We do take cleanliness very seriously and this should not have occurred. I sincerely apologize for this and would like to assure you that this is highly unusual. We appreciate you choosing to stay with us and hope that you will give us another chance.

Sincerely,
Jessica Rick on behalf of Tim Archer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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94 reviews from our community

Traveller rating
    28
    42
    16
    3
    5
See reviews for
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35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Charlotte
Level Contributor
303 reviews
256 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

This hotel seemed to us to be above average for the chain. It's located a couple of miles north or Riverton on a main highway, but we didn't get any street noise in our room which was on the back side. Our KIng Leisure room was clean and contemporary in design, and appeared to have been refurbished recently (it was like new).The bathroom was average sized and well furnished. It had a nice tiled shower, but for some reason the floor was soft and squishy, a little odd feeling. The room had a good flat screen TV.The air conditioning in the room was excellent, and this is important because it gets very hot in RIverton. There is a small indoor pool and fitness room which are (strangely) right next to the lobby, with just a half size partition. WiFi is free. The breakfast is not free (none of the Holiday inns are), but it was reasonably priced and the food was fine. The front desk and other staff were very friendly. Overall, our stay was just fine with no issues. .

Room Tip: Room on the back side are far enough away from the highway that you don't get road noise.
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank lchjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Public Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 24 July 2014
Dear Ichjr,

Thank you so much for taking the time to leave us a nice review! We are so glad to hear that you had a comfortable stay and enjoyed the newly renovated rooms. Thank you for choosing us and we hope to see you next time your travels bring you to Cody.

Sincerely,
Jessica Rick on behalf of Tim Archer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Appleton City, Missouri
Level Contributor
303 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

This hotel was very nice, clean, & reasonably priced. The beds and pillows were comfortable, though the beds were only full size & I prefer queen. The woman that checked us in, I believe her name was Darcy, was so friendly & accommodating. I wish every receptionist would follow her example! The pool was awesome, as was the whole lobby area & there is also a nice courtyard. I wouldn't hesitate to stay here again. The only thing that could have made it better was a free continental breakfast.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rannydef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Public Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 24 July 2014
Dear rannyfos,

Thank you so much for taking the time to leave us a nice review! We are so glad to hear that you had a comfortable stay and were pleased with our front desk staff and pool. Thank you for choosing us and we hope to see you next time your travels bring you to Cody.

Sincerely,
Jessica Rick on behalf of James Blair, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

I was in town for a conference. I was impressed with how clean the room was. Every member of the staff was very friendly. Every morning that I left the building someone told me good morning and wished me a good day. Every evening when I came back I was greeted again with a smile and brief conversation. The room was comftorable, good bed and pillows. I did go to the bar a couple of nights but did took my wine to go as there is smoking allowed. I did use the fitness center which was nice but for a hotel that size it could have been bigger. Every night it was full. The only real complaint I have is that I had problems with the internet. I was able to access it early in the morning but could not get on in the evening. Others in my party that were in different rooms had the same problem.

Room Tip: There are rooms that face a nice courtyard that is very well maintained and has many flower pots.
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  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Public Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 1 July 2014
Dear Christine F.

It's great that you were able to take advantage of our meeting facilitates. We are pleased to hear that everything was clean and comfortable. We apologize for the inconvenience you experienced with the internet and we hope that you brought it to the attention of the front desk. Thank you for choosing us and for taking the time to leave us a great review.

Sincerely,
Jessica Rick on behalf of Tim Archer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Nebraska
Level Contributor
7 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 24 June 2014

We were planning on staying in Casper, WY but everything there was full. We drove on 2 hours to Riverton and were quite pleased that we did. Riverton is a very nice town. We were able to get two rooms at the last minute - very clean. LOVE the pool! It is shallow but so, so pretty and fun for the kids to walk around and play in.
Also, nice to have the coffee machine on all day and night.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Public Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 1 July 2014
Dear J.R.,

We are so glad that you chose to stay with us and that you enjoyed the pool. We Thank appreciate you taking the time to leave us a great review and hope that you will stay with us again if your travels ever bring you back to Riverton.

Sincerely,
Jessica Rick on behalf of Tim Archer, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powell, Wyoming
Level Contributor
109 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

I stay in Riverton frequently and here when I can as the rooms are well maintained and the beds very comfy. The bathrooms have good lighting, the room has plenty of room to move around. The desk crew is very pleasent and very welcoming. Overall the entire hotel staff are friendly. Miss the free breakfast at some of the places I stay but they do give you a 10% off coupon for the restaurant.

Room Tip: I like patio rooms as you step out in to a very nice court yard with flowers and lush grass and tree...
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ManyRoadsTraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica R, Public Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 1 July 2014
Dear ManyRoads Traveled,

Thank you for choosing us and for staying with us when you are in town! We really appreciate your business. We would also like to extend a big thank you for taking the time to leave us a wonderful and thorough review. We are so glad that you enjoyed our rooms and hope to see you again next time you are in Riverton.

Sincerely,
Jessica Rick on behalf of Tim Archer, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ketchikan, Alaska
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 12 June 2014 via mobile

The bed was just flat worn-out. The dip in the middle of the bed made feel like I was in a hammock; additionally, it was too soft, my back was a complete mess the next morning. I decided to grab some coffee and oatmeal at the complimentary breakfast but my dissapointment continued: I couldn't find any accommodations for breakfast, nor could I find a coupon for breakfast in the attached restaurant. Boo! This was regrettably, a poor experience.

Stayed June 2014, travelled on business
Helpful?
Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Riverton - Convention Center, responded to this review, 27 June 2014
Dear Ken D,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Riverton - Convention Center

Property: Holiday Inn Riverton - Convention Center
Address: 900 E. Sunset, Federal Hwy & Sunset, Riverton, WY 82501
Phone Number:
Region: United States > Wyoming > Riverton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 12 Hotels in Riverton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Riverton - Convention Center 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Holiday Inn Riverton Convention Center is a state-of-the-art, business-friendly hotel, from in-room amenities to meeting facilities and equipment. The hotel offers deluxe accommodations, meeting space, a large enclosed courtyard and a Fundome. The Riverton Convention Center is conveniently located on the southeastern route to Grand Teton and Yellowstone National Parks, in the center of Wyoming, on US Highway 26, in Riverton, Wyoming. Year round access to Lysite, Wyoming via US Highway 26. ... more   less 
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Also Known As:
Holiday Inn Riverton Hotel Riverton
Riverton Holiday Inn

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