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Holiday Inn Sheridan - Convention Center
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Reviews (328)
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239 - 244 of 328 reviews
Reviewed 2 July 2012

Clean and comfortable for a short stay but nothing special.

  • Stayed: June 2012, travelled as a couple
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Thank hillwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2012

We arrived just as a big thunder storm struck with torrential rain. Some rather scruffy looking staff members were sitting out at the front of the hotel smoking which rather put us off, however, check in was OK and the receptionist helpful. The room was clean and the beds comfortable. I managed to leave my jacket in the room when we checked out and there was a bit of fuss because they could not action my key card so I could get back into the room and they had to find a member of housekeeping to let me in. The restaurant was OK. The decor and layout of the lobby was a little odd with a little canal with bridges!

  • Stayed: July 2011, travelled as a couple
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Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

Rooms fine with all that you expect, on the edge of the freeway so some distance from town for restaurants etc. restaurant in teh hotel OK but no more than that

  • Stayed: June 2012, travelled as a couple
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Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

We arrived late but check in was no problem, the front desk was very helpful with a little emergency one of the grandchildren had too. The WiFi worked good and the room was clean with a comfortable chair at the well lit desk. The only problem was the bed seemed to slope towards the middle, I never expected that from a Holiday Inn. The indoor pool looked inviting, but since it was just an over night stay, we didn't get a chance to use it. there was also a small putting green in the large atrium.

  • Stayed: June 2012, travelled with family
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Thank sstraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2012

Stayed there for one night while on a round trip. Convieniently located near the highway and with good advisory sign at the exit off the Interstate. Lots of parking space, a large lobby hall with a pool and a restaurant and a Wal-Mart Supercenter for all traveler need just across the street.

Check-In was slow, they hadn´t a room ready short to check-in time. Another travelers reservation was not found. Our room was ready an hour later, they apologized with two weddings and they didn´t have the time to clean everything.

This was the same in our room. Cleaning was made in a hurry. There were at first only three towels (no shower towel) and there were no amenities. The bathroom and the air condition were grabby and dingy. Lots of dust and dirt on and in the air condition which we therefore didn´t turn on. Cups missing at the coffee maker. Stains on the bathroom floor. A fridge is missing. A pity because the room looked very good on their website and would be nicely decorated with the blue colours when it would be clean.

Internet did not work because front desk staff handed out the wrong passwords. Same rooms face the lobby hall, if you want a quiet room, be sure to avoid that. The whole property made a somewhat untended impression.

Value overall not that good, would choose another hotel when again in the area.

Room Tip: Avoid rooms that face the inside lobby hall
  • Stayed: June 2012, travelled as a couple
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1  Thank Travelnplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this reviewResponded 18 July 2012

Dear urlaubsbaerchen,

Thank you very much for writing us a review regarding your recent stay. It's nice to hear that you like the convenient location of our hotel. Please accept my sincerest apology for the service you received that was less than satisfactory. I am sorry for the room accommodations you had that fell below your expectations. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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