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“Helpful staff but a rather dismal hotel”

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Holiday Inn Sheridan - Convention Center
Ranked #6 of 19 Hotels in Sheridan
Swanland
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Helpful staff but a rather dismal hotel”
Reviewed 11 October 2013

The lobby of this large hotel is large but utterly depressing with a 'sunken' lounge/eating area with little natural light and an array of artificial plants which have all seen better days. The rooms are typical of Holiday Inns in that they are comfortable and provide the necessary amenities. The main problem with this hotel is its location if you don't have your own transport (we were on a coach tour). To get to the nearby Wallmart shopping area you had to cross a busy road and to get to the nearest good restaurant, you had to walk almost 3/4 mile and cross the highway. Take care when doing this as not much time is allowed and you have to locate the nearest crossing to where you want to eventually end up.
The reception staff were very helpful and provided us with a map but were unable to advise where we could get vegetarian food. We eventually ate at Los Agaves, an excellent Mexican restaurant.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 14 October 2013
Dear Janet B,

Thanks for taking the time to review our hotel, we are glad to hear that staff was friendly and helpful. We're sorry that you didn't have a good experience. Next time you're in Sheridan, WY let us know and we'll make sure you have a memorable experience.

Warm Regards,

Elizabeth Ramsay
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
London, United Kingdom
Level Contributor
228 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 7 October 2013

We stopped here on our way from Mount Rushmore to Yellowstone, and were surprised to find the hotel deep into an industrial estate. There is nowhere to walk to nearby to eat or for anything to do in the evening, but our room was clean and comfortable, we slept well and we had a good meal in the restaurant. We both had steaks that were delicious. My husband had a swim in the nice pool. The staff were very friendly and chatty and we had a good stay here, although we were beginning to wonder why we were so often getting two small double beds on our travels rather than the one large king size bed we had rather thought were the norm in America. Good free Wi-Fi here and nearly everywhere though!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 8 October 2013
Dear Kate F,

We are glad to hear that you had an enjoyable stay at our hotel and are glad to hear that you traveled all the way from London to view our part of the country, we hope you had a memorable stay! If you should find yourself in Sheridan, WY again let us know and we'll make sure you get a king room!

We hope the rest of your trip was an enjoyable one!

Warm Regards,

Elizabeth Ramsay
Guest Relations Manager
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Miamisburg, Ohio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 September 2013

Stayed here 1 night on an out west tour. Took 3 trips to the front desk to get an electronic key that would work and no one seemed to know how to correct the problem. Dinner in the dining room was a disaster. Service was atrocious and the food was barely edible. The much ballyhooed prime rib was so tough I could barely cut it with my knife. No cold white wine but the food at breakfast was cold enough. If you can eat somewhere else.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen3873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 8 October 2013
Dear Karen3873,

We are very sorry to hear about your experience at our hotel during your tour, we first of all want to apologize for any inconvenience that you may have experienced. I have notified the maintenance and restaurant manager so that they may take a closer look into the problems that you encountered, so that it will not happen again. We take guest satisfaction very seriously, and want all of our guests leaving happy. If you should find yourself in Sheridan, WY again please let me know so that we can make your next stay a memorable one.

We hope the rest of your tour was an enjoyable one!

Warm Regards,

Elizabeth Ramsay
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sheridan hotels

Wall, South Dakota
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 September 2013

The friendly staff at the front desk got things off to a good start. Room was clean, all fixtures and furnishings were in good condition. Price was reasonable. Definitely would recommend and plan to stay again whenever in Sheridan.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank friendlysdinnkeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 8 October 2013
Dear friendlysdinnkeeper,

Thanks for taking the time to give us a positive review, we love hearing good feedback about our hotel and employees. We hope the rest of your trip was just as awesome!

Warm Regards,

Elizabeth Ramsay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, Wyoming
Level Contributor
5 reviews
Reviewed 25 September 2013

Rooms being remodeled next door to occupied rooms. Construction, workers, paint & plaster cans, fumes, sheet rock dust. Smoke detector was taped over. Doors and windows in remodeled rooms left wide open at night. No advance warning when checking in or staff explanations. Make sure you are not on a floor being remodeled if there are any.

Room Tip: Avoid fifth floor !,,
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peeper24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 26 September 2013
Dear Pepper24,

Thanks for taking the time to review our hotel to give us some valid feedback to better ourselves. We are in the finishing stages of our renovation; it should be completed very shortly. There were a couple rooms that unfortunately took longer than expected. We are sorry for your inconvenience. I have emailed you at your email address to offer IHG Reward points for your issues.

Please let me know if there is anything else that we can do. We hope you will come back in the near future to see our nice new renovated hotel!

Warm Regards,

Elizabeth Ramsay
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perthshire
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 September 2013

STayed here 1 night on a tour of Wyoming and South Dakota. The room was beautiful and had recently been refurbished. The location for the hotel is also good in that we needed something for the camera so were able to run along to WAlmart which is only 5 minutes away. However, we had dinner in the dining room and while the steak was good the service was poor. We weren't offered a drink and the staff were so few and far between we gave up on the idea of a glass of red to accompany our meal. Breakfast the next day was the buffet style but it was cold and not good. So, by all means stay in their wonderful rooms - oh, and the gym was fine too - but avoid the dining room.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magicperthshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 26 September 2013
Dear magicperthshire,

Thanks for taking the time to review our hotel, feedback is always very helpful to us! I have spoken with the Restaurant Manager and the Chef to address your issues, so that we can make sure it doesn't happen again. We hope the rest of your tour was a pleasant one!

Warm Regards,

Elizabeth Ramsay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2013 via mobile

We stayed here on a Tauck Tour. The tour was great, but this was by far the worst hotel of this tour or for that matter any tour I have ever taken. None of the room keys for our group were coded correctly (36 guests). Some tour members had to go back to the front desk 3 times before their keys worked! The restaurant was total chaos. We were all given reservations by table size. Numerous groups arrived at dinner to find no table and some had to be accommodated outside the dinning room! To make things worse two table mates had to return their steaks because they were so tough they could not be eaten. The menu claimed to serve the best Wyoming beef! I don't know who is in charge of the "New" Holiday Inn branding, but shame on you.

Stayed September 2013
Helpful?
1 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth R, Guest Relations Manager at Holiday Inn Sheridan - Convention Center, responded to this review, 8 October 2013
Dear GregM,

Thank you for taking the time to review our hotel, feedback is always welcomed to better our hotel as well as employee training. I have forwarded your comments to our maintenance and restaurant manager so that they can further look into the situations, so that they will not happen again. Guest service is extremely important to us at the Holiday Inn and we are sorry that your stay was not an enjoyable one. If you should ever find yourself in Sheridan, WY again please let us know so that we can make sure your next stay is a memorable one.

We hope the rest of your tour was an enjoyable one!

Warm Regards,

Elizabeth Ramsay
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Sheridan - Convention Center

Property: Holiday Inn Sheridan - Convention Center
Address: 1809 Sugarland Drive, Sheridan, WY 82801-5724
Phone Number:
Region: United States > Wyoming > Sheridan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 19 Hotels in Sheridan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Sheridan - Convention Center 3*
Number of rooms: 212
Official Description (provided by the hotel):
Welcome to the Holiday Inn Sheridan.2 Miles from Sheridan Airport (SHR), with complimentary shuttle service. Conveniently located at exit 25, I-90, midway between Mount Rushmore and Yellowstone Park, making the hotel a perfect vacation stop. Both corporate travelers and tourists enjoy our indoor pool, whirlpool and sauna. Our 24-hour fitness center is a popular place to unwind. The Greenery Restaurant serves breakfast and lunch daily, with the best salad bar and Sunday Brunch in Sheridan. Sugarland Mining Company opens at 5pm daily. The specialty is Certified Angus Beef, however, they serve a variety of scrumptious dishes. Unwind in Scooter s Bar & Grill, open at 11 a.m. daily. Scooter s features a casual menu in a relaxed atmosphere. Enjoy your favorite sports on one of 12 screens. Our event space and outstanding service make the Holiday Inn Sheridan a favorite place to meet. Our catering experts will assist you in coordinating every detail of your event, making us a favorite site for weddings, conventions, banquets, military reunions and more. Hotel is near: Phoenix Fuel, Pearl Development, RockWell Petroleum, Fidelity Exploration.Nearby attractions include: Powder Horn Golf, Bradford Brinton Memorial & Museum, Don King s Western Museum, Mint Bar and Kendrick Mansion. The Holiday Inn Sheridan, offering guests a relaxing place to stay in a great town to visit. ... more   less 
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Also Known As:
Holiday Inn Sheridan Hotel Sheridan
Sheridan Holiday Inn

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