I booked five rooms for our girls high school soccer games in May for two seperate weekends and was told the rate would be $85 a night. The first weekend we stayed we did recieve that rate and everything went well. This weekend we cancelled two of the rooms for one night and one of them for two nights and when I did this I was told the rate was still going to be $85. When we checked in I was told by the manager Mohammed that the rate was actually going to be $120 a night because we cancelled one of the the nights and that the $85 rate was only good if we stayed three or more nights. If this would have been explained the day before we would have understood but to tell us the day we were checking in knowing there are no more rooms in town is totally unacceptable. I told him I would like to speak with the manager and he said you are and there is nothing that can be done and that was the rate. The last of our party to check in is going to be charged $189 because they are only going to be here one night. This is highway robbery and I will be informing everyone I know about how wewere treated on this trip. There 100% customer satisfaction guarantee is a lie because we are definately not satisfied and Mohammed pretty much said too bad and told us they are independantly owned so it would do any good to complain to Hampton because they will do what they want. He also called us liars about aout the rate.
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- Also Known As:
- Hampton Inn Sheridan Hotel Sheridan
- Sheridan Hampton Inn