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“Lied to and rude”

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Comfort Inn & Suites
Ranked #5 of 19 Hotels in Sheridan
Certificate of Excellence
Reviewed 15 July 2014

We specifically inquired about, and requested a "handicapped" room with a zero barrier (wheel in) shower and were told that it was secured only to be told at check in that "that room weas already taken". Then the clerk said they told that to the person who made the reservation!

To top the weekend off they didn't clean the room!

Find another place!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Gimp56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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165 - 171 of 425 reviews

Reviewed 15 July 2014 via mobile

I wouldn't recommend staying at this hotel for a while. The facility itself is ok, but they're transitioning from Wingate to Comfort Inn, and much of their customer service is pretty poor right now. Our 7/14 check-in wasn't smooth or welcoming. When I made reservations at 3p, no one mentioned the transition in process, so when we arrived in Sheridan at 6p it caused us extra driving around and finally a call to find the hotel (Wingate signs were already replaced with Comfort Inn signs... that would've been nice to know!). Others arriving when we did mentioned having the same confusion. Young male desk clerk was flippant and rude to several of us and at one point picked up a ringing phone and immediately hung it back up. He said he'd added my Rewards# when checking me in but he didn't so had to spend extra time doing this at checkout. He's clearly over his head, needs training and a backup/mentor. I suspect his personality isn't right for this job and he won't last long. Desk help at checkout 7/15 were cheerful, helpful, and courteous. Rooms were clean but not as nice as other Wingates I've stayed at (no pillowtop mattresses) so would not rate hotel as a good value. Did not use pool or other amenities. Breakfast food was typical continental. Young lady in charge of that area needs training too. She wasn't that busy (hung around check-in desk talking and swinging a towel), but the coffee ran out for awhile and all the garbage cans were full and people were piling garbage on top. At one point she backed up to a corner in the eating area and moved her back up and down, scratching her back like a bear. Unbelievable - wished I could've posted a few pics so her mgmt could see what they're paying for!

Stayed: July 2014, travelled with family
3  Thank dkatx84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

First impression was that this was a nice hotel. Lobby and room were clean, floor in dining area was being redone so some construction but not a big inconvenience. Room was clean, bed and pillows were comfortable. Towels both in the room and at the pool had ragged edges and seemed old. Problems started right away with key card not working for our room, the outside door, or the pool area. Had to return to front desk several times regarding this issue. Kind of irritating. Next, we found that the whirlpool wouldn't "whirl". Another trip to the front desk with no resolution. Again, irritating. Then found the pop machine not even plugged in. You guessed it, a third trip to the front desk, this time with issue resolved, meaning he moved the pop machine out and plugged it in. Seemed weird, and definitely irritating. Breakfast seemed ok, just grabbed coffee and a muffin. Overall, an okay hotel for a night but expected a little more.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank plfco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

The biggest negative is that the town center is about a mile away. So, you need a car or must be a good walker if you'd like to leave the hotel for dinner.

Otherwise, the hotel is very nice. Our large room, which was decorated in earth tones and had two double beds, was clean and brightly lit. The carpet was relatively new. There was a refrigerator, microwave, coffeemaker, satellite TV., iron and iron board. We had a large dresser and desk.

The lighting was good in the bathroom. The bathroom counter was roomy; water pressure in the shower was strong; no cord for drying clothes but laundry facilities are available.

There is free WiFi plus two free desktops in the business center, which is accessible by key card.

The breakfast buffet was mediocre. On a scale of 1 to 5, I would give the breakfast a 2 rating.

  • Stayed: June 2014, travelled with friends
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Thank SDAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Wingate by Wyndham
2  Thank Brian S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 June 2014

WE found the hotel to be very new, everything very clean and in a quiet location. The rooms are large and the bed is very comfortable. If anything, at breakfast the salt and pepper should be visible near the hot foods, not the other side of the room under the TV.
If we are ever in the area again we will definitely stay again.
If you want peace and quiet this is the place.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LauncestOn_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Wyndham traveler
Port Orchard, Washington
5223
Reviewed 30 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank A Wyndham traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Comfort Inn & Suites

Address: 1950 E 5th St, I-90 Exit #25, Sheridan, WY 82801-9674 (Formerly Wingate by Wyndham Sheridan)
Region: United States > Wyoming > Sheridan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 19 Hotels in Sheridan
Price Range: £49 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Wingate Hotel Sheridan

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