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“Decent hotel”

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BEST WESTERN Sheridan Center
Ranked #1 of 20 Hotels in Sheridan
Helena
2 reviews
“Decent hotel”
Reviewed 26 August 2014

Staff is very nice and helpful. Beds were comfortable. Motel is a little ways off the main highway. Room was nicely sized but could have been cleaner (there was dust along the top of the headboard and light fixture between the beds). Food in the restaurant was good but the service was extremely slow. I'd eat somewhere else unless you are okay with waiting a long time for your food.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Danielle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving us your review. I apologize that the room did not quite meet your expectations. I can assure you that this is not the norm. Your feedback will be relayed to the appropriate management staff so that we can use it to improve on our service and our product. I hope that you will give us another try should you visit the Sheridan area again.

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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860 reviews from our community

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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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  • English first
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English first
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 25 August 2014 via mobile

We were made to feel really welcome by Laura on reception and were pleased by the size and comfort of our room.

The pool looked nice but was too full of squawking children for us to go in. The bar was pleasant enough but a little too full of inebriated locals when we called in. The complimentary breakfast is a nice touch.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank TamBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving us your review. I apologize that you were not able to enjoy all of our amenities while you stayed with us. I hope that you will stay with us again should you come back to the area.

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

Comfortable rooms. Clean swimming pool. Reception staff very helpful. Restaurant OK but have been to better. On balance hotel was better than we were expecting. We had a room at the back over the road which was quiet. Sheridan was great to explore for a day. Kings Saddlery and museum worth a visit.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving us a great review! I hope that you enjoyed your visit in the Sheridan area. There truly is a lot to see and definitely worth the visit.. I hope that you will choose to stay with us again if you come back to the area!

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux Falls, South Dakota
1 review
Reviewed 25 August 2014

I had a great time here. Sheridan is a nice quiet town with beautiful scenery. Scott and Korrina gave me a lot of great recommendations. Downtown is a quick walk away with many shops and restaurants. Most important, the rooms were clean and the bed super comfortable. I am more of an outside entertainment guy, but I did grab a few drinks on site. James is the go to if you're indecisive with drinks. All in all, I will return to visit this quiet gorgeous town and definitely will stay at Best Western.

  • Stayed June 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Bryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving us some really great feedback. I am pleased to hear that you enjoyed your stay with us and we hope that we will see you again soon.

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

First off, hotel was ok. Big and neat room, could use a bit more light. Friendly hotel staff. Well situated, close to city's historical highlights.
Now, about the restaurant. We went there, hoping for the promised Angus beef meals and have got very disappointed by the meat, which was nothing more than just average. Without really asking, the staff took us for a part of bus group travellers, which we weren't (and then again, no matter if we had been...). Waited nearly one hour to get our meals (for no apparent reason), which above all weren't all really warm. Waiter said it was just his second night here, which doesn't help either.
In one word: use the rooms but not the restaurant.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving your feedback about your stay. I am very sorry that the service of the restaurant did not live up to your expectations or our standards. I hope that you will give us another chance if you come back to the area as I assure you that this is not the norm.

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Niguel, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2014

The hotel was OK, about what you'd expect in Wyoming, but the service in the restaurant was terrible. One couple with whom we spoke had waited 2 hours for their dinner to arrive and another group of 4 seated next to us waited 1 1/2 hours. The salad bar was completely depleted and when we mentioned it, all they brought was a bowl of lettuce! When the group next to got their meals and they were not prepared as ordered we got up and left. We've stayed in a lot of Best Western hotels and this is certainly one of the worst.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving your feedback about your stay. I apologize that the restaurant did not live up to your expectations. We have recently changed our staff around and we do have a lot of new help in the restaurant and kitchen. I will be sure to pass your comments along to the appropriate people so that we can use them to improve on our service.

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leadville, Colorado
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 August 2014

As reported by other travelers the fridge is freakishly noisy. We needed it, but ended up unplugging it. Really did not like the smokers standing on the outside walkway (second floor) smoking. Had to close our windows, which otherwise would have been opened. Front desk staff very nice.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Von K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renee H, at BEST WESTERN Sheridan Center, responded to this review, 27 August 2014
Thank you for leaving your feedback about your stay. I apologize that we did not meet your expectations. We will us your comments to help and improve on service and our product. I hope that you will give us another try if in the area again.

Renee H
Corporate Sales Manager
renee@sheridancenter.com
307-674-7421
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Sheridan Center

Property: BEST WESTERN Sheridan Center
Address: 612 N Main St, Sheridan, WY 82801-3633
Phone Number:
Region: United States > Wyoming > Sheridan
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 20 Hotels in Sheridan
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Sheridan Center 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
Best Western Sheridan Center is located in the heart of Historic Downtown Sheridan, Wyoming. Our prime location includes indoor and outdoor corridors with only a short stroll to the heart of Sheridan. So stop, shop, dine and enjoy our longstanding tradition of Western Hospitality. In town for business? The Best Western Sheridan Center can accommodate your corporate needs with conference rooms and large open areas for conventions. We provide high speed wireless internet, banquet/reception availability, and catering for up to 250 people. World class golf is a short distance with scenic views, making your business trip truly enjoyable. If you're passing through Sheridan, let us be your home away from home! Our indoor pool and hot tub are great after that long day in the car or motorcycle ride. Enjoy a cold beer along with your favorite sports on one of our 19 HD TVs in the Main Street Tavern. Fine dining is available in the Blackstone Grill with our modern twist on western cuisine. Enjoy our western cultural from the Big Horn Mountains with its hiking, fly fishing and horseback riding, to the site of Custer’s Last Stand; where the Old Western History runs deep. Our friendly staff will make your stay an enjoyable one! ... more   less 
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Also Known As:
Best Western Sheridan Hotel Sheridan
Sheridan Best Western

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