After a wonderful week in Yellowstone we decided to treat ourselves to a few days at the Four Seasons in Jackson Hole for our combined birthday.
The resort entrance is kind of hidden up in Teton Village. Being at the base of the mountain is a beautiful setting. The arial tram is steps from your door and Teton village is a quiet spot to relax. There are a number of shops and restaurants in the village but, If you want to spend time in Jackson Hole it is a 20 minute drive into town.
Our room was impressive (as always) a Four Seasons hotel room never seems to disappoint But, I noticed an off putting smell- and it was still pretty strong the next morning. Long story short, the manager found us another room and moved us right in - with his apologies. He even sent a nice note of apology and a lovely birthday gift for my husband and me. Many thanks to Anthony Krupinski for listening and addressing our issues with the odor, as well as for his kind note and cupcakes!
I wish I could tell you that I was as thrilled with the concierge staff. There were a number of times that I went looking for directions, reservations, and or advise. I did not feel as though they were up to the standards of a Four seasons Hotel. I felt on many occasions that the staff at the concierge desk was less then happy to be "bothered". In my experience an excellent concierge hears your question and anticipates the next... I asked where I might print my boarding passes and I was pointed down the hall. Now I am more then happy to print my boarding passes but, at the Four Seasons? Really?? This gentleman did not even offer to print them for me. When I asked if there was a gift shop where I could buy a golf cap he sent me to the spa. He never mentioned the huge retail shop available one floor down. We tried to schedule horse back riding during our trip. They sent us a voice mail saying there was one opening that afternoon. So, I had to return to the desk to ask if there were any openings the following day. The young lady that made the original reservation was on the phone - so the other gentleman told me that she had taken care of everything and I would hear from her soon. He did not even want to hear my question- it was clear that he was giving me the brush off. And this was not the only time I felt this way when approaching the concierge desk. There wasn't the follow thru that I am accustomed to in a fine hotel.
I should be fair to say these folks were helpful with maps and directions but, it was like pulling teeth.
I have to say I love Jackson Hole, Love Teton Village, and usually love the Four Seasons. But, overall I was disappointed this time. For the cost I would consider another hotel in Teton village.
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- Also Known As:
- 4 Seasons Resort Jackson Hole
- Four Seasons Resort Jackson Hole Hotel Teton Village
- Four Seasons Teton Village
- Teton Village Four Seasons
- Four Seasons Resort And Residences Jackson Hole Teton Village