This hotel is beautiful and was the room was great. Service....needs improvement in a few areas. Front desk and bell staff were very friendly and wonderful to work with on several occasions. If you are looking for some help from the young lady concierge, look elsewhere. She is not helpful and doesn't seem to realize she is in the service industry. When we asked to speak with her, she came out from the back (was not there when we passed by 4 times so we finally asked for her). She acted as if she was doing us a favor to speak to us. We kindly asked for suggestions as our plans had been changed due to the National Parks being closed. She looked at our kids and said "well I assume you don't want to hike with kids so there is really not much for you to do". I looked at her and said "there is nothing at all for us to do in Jackson Hole? Really?". I then asked her about a lake I had heard of and she said "oh ya, you could do that, let me find a map". She then looked in her drawers and mumbled, "I am out of maps, I guess". She finally found one and highlighted a route for us to take. Not once did she ask us a question or offer a suggestion. We said thanks and went on our way. We then asked a woman in the coffee shop across the village and she was so eager to help us and was very pleasant. After being out all day on day two, we came back to a room that had not been cleaned for a second day in a row. I called to the front desk and they said "since you purchased a Groupon for your hotel stay, it doesn't come with housekeeping". I about laughed out loud as I thought he was joking. I then went back to my room and looked through every word on the Groupon deal and no where did it say anything about housekeeping.....Had it not been for the concierge young lady and the pathetic excuse about housekeeping, I would have rated this hotel much better.
- Official Description (provided by the hotel):
- Hotel Terra Jackson Hole is an eco-boutique hotel that emphasizes modern design as well as environmental responsibility. This luxury green hotel is one of just five LEED certified hotels in the US. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Prestigia, Agoda, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Hotel Terra Jackson Hole, A Noble House Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Terra Jackson Hole Hotel
- Terra Jackson Hole Teton Village
- Hotel Terra Jackson Hole, A Noble House Resort Teton Village