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“Am I at the same hotel as everyone else? I don't get it...”

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Hotel Terra Jackson Hole, A Noble House Resort
Ranked #3 of 7 Hotels in Teton Village
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 10 August 2014

Checked in today for a 4 night stay - really looking forward to it based on previous reviews. Because we booked the room within 14 days, a full deposit was required. At almost $400 / night (before taxes and resort fees), this is a big disappointment. When we called to make the reservation the agent told us she would ensure a room with a view of Village Commons was set aside for us. As we were checking in, I asked about the room and was told they were giving us "one of the best and most often requested suites". After further pressing I was told they were not able to accommodate my original request but that I would "love" the room they ended up giving us. Of course the room was not ready when we checked in at 1 pm - they told us they had until 4 pm to have the room ready. We asked to see the room dirty so that we could decide if we wanted to stay. The room was facing the parking lot! According to the manager, there was nothing he could do - they were at full capacity. After much time, they offered to move us after the first night but the other room was worse. We asked for a credit (of some sort) but the request was denied. The manager had the audacity to inform us that the rack rate was $600 / night - as if to make it clear we were getting a 'deal' for the suite. We went to have lunch while they cleaned the room - apparently they messaged to the restaurant to pay our drink tab -- not the full tab, just the drinks -- $8!!! Way to make things right. Could you spare it? The room is not worth the price paid, especially with a parking lot view.
To add salt to the wound, there was no furniture on the balcony. Every balcony in my line of sight had at least 2 pieces of furniture. I called the front desk and asked if they could locate a spare chair. About 15 minutes later, a gentleman from engineering comes to the door caring a dining room chair!!! After telling me he doesn't know why the front desk called engineering, he explained that they don't have any spare furniture. When I asked why, he informed me that their storage is actually 1 hr. 30 minutes away from the hotel. Still scratching my head at this one.

Do yourself a favor....stay somewhere else.

Room Tip: Not sure how to recommend a good room -- didn't work for us!
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Service
3  Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, General Manager at Hotel Terra Jackson Hole, A Noble House Resort, responded to this reviewResponded 11 August 2014

Dear Maria M,

Please accept my apologies for any confusion related to the location of your top floor one bedroom corner suite. Please know that we always do our very best to honor all of our guest's requests but every now and then it's just not possible.

As for the deck furniture, I am also sorry that you do not care for the deck furniture that is on your deck. We are adding two more chairs and a table in the hope that these additional pieces will meet your needs.

If you would like to discuss your concerns in person I am available to meet with you.

I sincerely hope you enjoy the rest of your stay.


David Kingston
307-739-4061

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390 - 396 of 1,008 reviews

Reviewed 7 August 2014

This is an excellent property. We stayed in the summer, plenty for us to do with 3 kids in the Teton Village area, including restaurants. Would love to come back again and ski. Immaculate room, very spacious 2 BR suite with full kitchen. Short drive to Teton National Park, or town of Jackson.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

We spent a week at the hotel, which is very nice with all the usual amenities. The pool is a beautiful heated outdoor pool, but it is so small that i didn't want to bring my kids as their idea of fun at a pool does not involve a relaxing adult atmosphere.

Stayed: July 2014, travelled with family
1  Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

We were at the Hotel Terra....a condo/hotel for a business cum pleasure stay in July. We were in a corner one bedroom, 2 bath suite on the 5th floor with a small but adequate balcony overlooking the ski slopes, village, gondola and valley. There was also a murphy bed in the living area. While we did not need it this unit would be quite comfortable for 4. The full kitchen was equipped with the necessities for preparing meals if so desired. We always enjoy having the option to eat in. We would stay at the Hotel Terra again. We enjoyed the staff as well.

Room Tip: Of course there is noise but only when noise is appropriate....this hotel is very near the ski slope...
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  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank grazia2626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed for two nights at Hotel Terra in July. I have a similar opinion to a previous review - for the price per night and the website pictures, we were expecting more. The hotel staff was excellent, very helpful and friendly, however, the room was definitely showing some wear, and it was a lot smaller than the pictures portrayed it to be. The plunge pool on the third floor was fun, but did not make up for the price we paid for the room and our overall experience.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank lateriser98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

I liked this hotel for many reasons. It was modern but still cozy and comfortable. Our suite was so nice that I didn't even mind being stuck inside one day when I was a little under the weather. The view from our balcony overlooked the pretty courtyard and the mountainside. Very clean. Super friendly staff (they sent complimentary hot tea for my sore throat). Such a laid back, relaxing atmosphere and attitude here. Kids were having so much fun playing in the courtyard and the little mountain stream that ran thru it. Free concert in the courtyard on Sunday drew a big crowd but it was a fun time, kid-friendly, and ended pretty early. Loved the many nearby restaurants, shops, and activities. Stay here if you can!

Stayed: July 2014
3  Thank TripleWhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

From the helpful staff at check in, to the immaculately clean room, my family's time at Hotel Terra was quite possibly the best hotel experience we've had so far in Jackson Hole. While we did not try the hotels restaurant ,the Osteria, the cafe provided a tasty breakfast with a broad selection.

Room Tip: Corner Suites, at least ours, had a massive wrap around balcony.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
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2  Thank Sargicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Terra Jackson Hole, A Noble House Resort

Address: 3335 West Village Drive, Teton Village, WY 83025
Phone Number:
Region: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Teton Village
#1 Family Hotel in Teton Village
#2 Ski-In / Ski-Out Hotel in Teton Village
#2 Spa Hotel in Teton Village
#3 Romantic Hotel in Teton Village
#3 Luxury Hotel in Teton Village
Price Range: £147 - £498 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Terra Jackson Hole, A Noble House Resort 4.5*
Number of rooms: 132
Official Description (provided by the hotel):
The 132-room Hotel Terra Jackson Hole is an award-winning boutique hotel located at the base of Jackson Hole Mountain Resort in Teton Village, WY and serves as the destination’s premier lifestyle hotel. The ski-in slopeside location is only steps to the resort’s iconic aerial tram accessing 500 inches of average snowfall. Combining modern amenities with all the plush comforts of home, the AAA Four Diamond hotel is the ideal basecamp for year-round mountain adventures, located only one mile from Grand Teton National Park and 50 miles to Yellowstone. Hotel Terra welcomes guests with a full-resort experience, indulging guests with a boutique spa, outdoor infinity pool, rooftop hot tub, ski valet with on-site ski rentals, complimentary concierge services, shopping, and fine dining at the rustic Italian restaurant Il Villaggio Osteria. As Wyoming’s first LEED Silver-certified property, Hotel Terra’s sustainable design infuses modern décor with eco-friendly elements. ... more   less 
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Also Known As:
Terra Jackson Hole Hotel
Terra Jackson Hole Teton Village
Hotel Terra Jackson Hole, A Noble House Resort Teton Village

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