We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed”

Moonstruck Patisserie
Ranked #1 of 4 Bakeries in Hilo
Certificate of Excellence
Price range: US$2 - US$6
Description: Moonstruck Patisserie is a bakery specializing in European pastries and desserts. Breakfast features a full line of croissants, quiche, rock buns, French press coffee and a full line of loose teas. Moonstruck also features Hilo's finest desserts - custom European style cakes and cheesecakes. Our customers also rave about our iced coffee and ginger peach tea.
Restaurant details
Description: Moonstruck Patisserie is a bakery specializing in European pastries and desserts. Breakfast features a full line of croissants, quiche, rock buns, French press coffee and a full line of loose teas. Moonstruck also features Hilo's finest desserts - custom European style cakes and cheesecakes. Our customers also rave about our iced coffee and ginger peach tea.
Reviewed 13 May 2014

Based on other reviews I was excited to find Moonstruck. Well we weren't moonstruck that's for sure. The prices are high for Hilo and the staff is not friendly at least on the day we were there. Maybe they had an off day, it happens. The items we had were good, just nothing that made us go wow.

Thank hawaiigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilo_Tom, Owner at Moonstruck Patisserie, responded to this reviewResponded 17 May 2014

We're sorry to hear that you were disappointed with your visit to Moonstruck Patisserie. While we don't argue with the assertion that Moonstruck Patisserie is expensive compared to other bakeries in Hilo, our prices are competitive with restaurants in the Hilo area. There is a good reason for our higher prices: higher quality ingredients and unique products that are made on the premises. We take great pride in using only the finest ingredients. For example, our buttercream is made with 100% sweet cream butter, not shortening, and all of our cheesecakes are prepared using only Philadelphia brand cream cheese, with no added flour, just eggs and natural flavoring (including lilikoi curd that is made in house). We even serve all our hot beverages in china and make them to order, including French press coffee and loose teas.

We're sorry to hear that you didn't find our service to be friendly. Given the timing of your review, I can only assume that you visited just before we closed because of a family emergency. We must admit, we were a bit distracted and hope that you return to Moonstruck when we reopen next week to give us another chance to earn your patronage and support.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (133)
Traveller rating
Traveller type
Time of year
Language

81 - 85 of 133 reviews

Reviewed 3 May 2014

I'm come to LOVE desserts in addition to good food....and have been blessed to savor an array of food in different countries. Moonstruck Patisserie in Hilo is one the DA BEST! I bring all my out of state friends to this place or tell them to go and enjoy some delicious treats and the awesome coffee whilst picturing themselves in the midst of Paris! Owner Jackie and her wonderful husband, Tom, are great! Life is short...enjoy the good eats! Do check out the business days and hours before going.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Jasmine96720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

We went there after reading the reviews on tripadvisor and we weren't disappointed. It is one of the best desserts we have had. The amount of sweet used is just perfect.

Get there before 4pm.

    • Value
    • Food
Thank lovetoraveltheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2014

Went there on the basis of reviews from Traveladvisor. Was not disappointed. Small place that does mostly take out, but has 2 or 3 tables to eat in. we ate in.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

If you love pastries this is your place!!! Absolutely delicious!!!!!! Everything we ordered was superb!!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Heidi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Moonstruck Patisserie also viewed

 
Hilo, Island of Hawaii
Hilo, Island of Hawaii
 

Been to Moonstruck Patisserie? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing