This is a wonderful B&B and after my stay there, I booked countless number of clients there (I was a travel agent with AAA until earlier this year) and every single client had a wonderful experience. Let me tell you about check-in for me which has some similarities to Mr. Sour Grapes Alberto E who enjoys bellyaching apparently. I went to only the Big Island with my best friend for his first trip to the Hawaiian Islands. Our first 2-nights were spent in Kona at a condo property. From there, we drove the southern route up to Honomu for our 3-night stay I had arranged with the friendly owners. We were running late due to making too many stops that day to sightsee, shop, eat, drink, etc. and as we drove north of Hilo, it was starting to get a little dark. I had directions, but we zoomed right on past the entrance. Eventually I figured we went too far and had to turn around. I think I went at least 15 miles too far. So, after doubling back, we stopped at a small shop and asked about finding the Palms Cliff House. As I figured, I sailed past the driveway and never saw their sign. It wasn't the most obvious coming from Hilo, but now approaching from a different direction, we saw it right away. We drove down the long and dark driveway and parked next one of the other guests' cars. The front door was locked. Uh oh. Now what? I think I may have panicked for about 30 seconds, and then I checked the mailbox and there was a thick envelope with our names with a welcome letter, keys, and plenty of information. (I believe they clearly explained what to do if checking-in late in their confirmation email, but I did not remember every detail on the spot when finding the front door locked and no staff around). So, we had everything we needed and made our way to our room, checked out the secluded Jacuzzi and had a look around the 24hour guest lounge which was very nice complete with menus of local restaurants, board games, comfortable seating, ice machine & buckets, stemware, honor bar snacks, massage chair, etc.
Very nice tropical style décor in the room, nice bath amenities and can't complain about the oceanfront view, even though the balcony was very small. No big deal.
Amazing breakfasts served on the porch each morning with a breathtaking view of the Pacific.
The owners could not have been nicer and were always helpful to all my clients. I booked a family of seven adults there once and because they were all adults, they arranged for a rollaway in one room so they did not have to pay for a 4th room. (I had them booked in two double rooms and one triple room and they had a very nice experience).
Certainly a romantic place and I highly recommend it. But make sure you carefully read EVERYTHING they send you. They are detail oriented and any difficulty with the late check in was more my fault for not being more thorough reading and comprehending their instructions in their emails.
- Official Description (provided by the hotel):
- This 3.5 acre private estate offers sweeping ocean views perched ocean side atop a 100 foot cliff. Delicious full breakfasts are included in the regular room rates. Honored in Song and depicted in hula, this inn specializes in catering to couples seeking a quiet and romantic get away that embodies the feeling of the Old Hawaii we all dream about. ... more less
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- Also Known As:
- The Palms Cliff House Hotel Honomu
- The Palms Cliff Hotel
- Palms Cliff Hotel