This is a review of D302. We usually spend a week or two on Kauai at a high-end condo complex. This year we waited too long to book a two bedroom so decided to go to the Big Island and revisit some of our favorite places in all of Hawaii. We were very very happy with this condo. 3br/2.5ba and a huge space. The furniture in the pictures on VRBO are not to scale...the furniture is all oversized so the space actually looks smaller in the pictures. Everything was comfortable, over stuffed and clean (more on "clean" later). This is not a dated condo and the owners have clearly spent time adding a ton of homey touches. Everything imaginable is stocked including all the incidentals in the kitchen. This condo is on the market for $1.7MM so you get the idea it's a nice space. The patio is also huge and broken in 3 sections. The view of the sunsets are unobscured and the perfect angle. Covered parking saved a lot of steamy rides in the car and gate access to the unit was close and easy. We used the pass to the beach club 3 times. We always found beach chairs, shade (if needed) and plenty of room no matter when we arrived. The seating at the restaurant for lunch was tough until about 1:30 but the food was good, service fast and you can go in your wet suit until they flip to dinner service at 5:00. Back to the unit....no bugs, everything worked except for the "huge glitch" mentioned above and to which I attached some pictures.
We arrived at our unit around 6:00 PM Sunday on check-in. Our unit had been abandoned in mid-cleaning. Buckets, brooms, towels, sheets were all left where they'd been dropped. Master bed unmade, guest bed not stripped, no towels in bathrooms (all in a pile on a chair). Dishwasher full, leftovers still in fridge...etc. We called the onsite manager who got back to us quickly and gave us the contact at Kohala Coast Properties (who we rented from). The got back to us and told us the cleaning person lived a long way away and they couldn't do anything that night....so we made the beds and emptied dishwasher. Now this is where it gets weird. The cleaning person works at a nearby restaurant, she was planning on finishing-up after her shift since she wasn't told someone was checking-in. Clearly Kohala never tried to call her because she let herself back into the condo after we were asleep and started cleaning again...while we were asleep!! The cleaning person called us the next day, apologized profusely and stopped by that day to give us fruit and avocados from her garden. Kohala offered to give us a free day of maid-service but that didn't make any sense since we didn't have or need service during our stay and we never heard from Kohala again.
All in all the stay was great. The unit was soo comfortable and well furnished w/ nice appointments. Beach towels to pots and pans...we wanted for nothing (besides a clean condo our first night!!!). We'd stay here again but would explore a 2bdrm unit a little closer to the beach.
- Official Description (provided by the hotel):
- The Mauna Lani Terrace is the only beachfront condominium site in the Mauna Lani Resort. The Terrace is within walking distance to the private Beach Club, the Mauna Lani Spa, the Sports & Fitness Club and various restaurants and resort attractions. The check-in office is located on-site open 7 days a week with staff to personally greet you when you arrive. ... more less
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- Also Known As:
- Mauna Lani Terrace Condominiums Hotel Waimea