Captain Gene and his team are very professional and customer oriented. They run his little business with flexibitity and honesty. I fully recommend them.
They are the only ones that take you to the lava flow entry point in Saturdays. For us, it was the only option and I truly appreciate them willing to take us. It was great because their two boats were the only boats that there which gave us a fantastic and unique experience. It was luxury!! The pictures are amazing. You are there on your own, without the awful crowds spoiling the view and the awe...
They never take money in advance because they are subject to the weather conditions... If it is not safe, they cancel and organise another day for you if possible. They only charge you after the ride, they don't even take a deposit, to avoid you any hassle. They also took the trouble to notify us when the had got enough people in the trip so we knew that, apart from the weather, we had confirmation of going. You don't go from Spain to Hawaii that often so that gave us the opportunity to react and look for alternatives in advance, which I truly appreciated.
They are the only ones that stay there for as long as 40 minutes when the other companies don't go further than 20 and believe me, after having to endure a bumpy ocean for one hour each way, it is good to maximise the time there...
It is true that the ocean is rough. And you can feel sick. But it is like that, all boats are the same... Think of the unique experience and decide. But you cannot blame the company that takes you there. I used a trick that always work: keep your sight on the shore. Your brain needs a fixed reference to stabilise and not get dizzy. Don't look at the sea or the boat because you may end up throwing up!! :-)
It's also true that you can get wet. Just bring a raincoat and shorts. You may get a few splashes but it is not that terrible.
Believe me, it is not that bad and the experience is amazing... How often can you be so close to live lava??
Another good point is that they take you around sunset (leaving at 5 intead of 6 when the sun goes down at 7, considering it takes an hour to get there. Most companies sunset tour leave at 6) so you don't come back in the absolute darkness, which I have been told it can be terrifying.
Isaac Hale beach in Pohoiki Bay, were the boats depart from, is a charming place where locals go to spend the day with their families and surf. It has a lot of flavour and I would recommend going for s stroll before launching. There are public restrooms there which is convenient before a three hour trip in a boat.
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