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Coconut Cottage Bed & Breakfast
Ranked #5 of 18 Pahoa B&B and Inns
Reviewed 24 July 2013

Our stay didn't start too well. We arrived a little early .. check-in is from 3pm. No one answered the door so we sat in the car. Not until after 3pm did the door open. Doug appeared and was friendly enough but obviously one stays here on his terms. I don't want to be too harsh about Coconut Cottage. The room (Bali) was perfectly adequate and the complementary bags of nachos most welcome - after our evening lava walk with Poke A Stick. As another reviewer mentioned, a proper pathway from car to room would make moving luggage easier. Breakfast was OK if you like sweet things. We thought that for the price we paid, a little breakfast variety (eggs & toast perhaps?) might be expected.
We know Doug and Jaime have a new son and that Doug also does lava walks so life isn't so easy for them but to put it bluntly, that's not our problem. Would we recommend Coconut Cottage? Yes if you're planning an evening lava walk and don't fancy driving all the way back to Hilo, otherwise not.

  • Stayed: July 2013, travelled as a couple
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3  Thank ForeignFlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coconutcottage, Owner at Coconut Cottage Bed & Breakfast, responded to this reviewResponded 25 July 2013

Dear Coconut Cottage Guest,
We appreciate your comments. You must have had breakfast when we served our very popular dish that guests love which includes: Carmelized apple, macadamia and white chocolate monkey bread along with our staple protein dish that goes with our monkey bread. Portuguese sausage along with a large plate of delicious fruit which is papaya, apple bananas, mangos, pineapple, long-gon along with other varieties of seasonal fruits. We also serve ample amounts of coffee, tea and POG. Doug also brought out to share with you his made from scratch apple banana, macadamia, papaya, passion fruit bread he makes. There was a ton of food and there was nothing left when everyone was finished eating. See the pictures for reference on the amounts of foods prepared for 12 people. We have never had a complaint about the quality of food as Doug is a healthy chef and creates every meal from scratch nor have we had a complaint about the amount of food provided. Our guests always leave with a full stomach. We also switch up the menu every day providing egg dishes every other day as we have many guests who stay multiple days. A sample of our main dishes include: Quiche, Fritatta, Banana Pancakes, French Crepes, Cheese scrambled eggs. If for some reason you wanted an egg, Doug is a 30 year professional chef and could have whipped up a beautiful omlette for you. All you have to do is speak up and ask if that wasn't part of the menu for that day. We always strive for our guests to be 100% satisfied!

We have a busy schedule during the day, we create from scratch every morning a fresh breakfast starting at 7am and our guests come in at 8:30 am for their morning feast. Once that is over, our guests go back to their rooms to pack up if leaving while we clean up the breakfast. At 11am our guests who are departing leave and we clean rooms, clean the common areas, do laundry to provide fresh linens, go shop for more food so that small amount of time from 11am to 3pm we are preparing for another group of guests to arrive making sure there is plenty of food for the next morning and detailed cleaned rooms for them to check into. If we didn't open the door prior to 3pm, it's probably because we were out shopping for food or we were busy preparing rooms for you. Our cell phone numbers are on the door for your convenience as well. We open up our home to you at 3pm and love meeting all of our new guests every single day. Please feel free to call us if it looks like you might be coming in early so we can do our best to let you in for an early check in. We've done this many times and usually our guests call us to let us know they are arriving early. We do everything to accomodate. If their room isn't ready for an early check in due to a late check out guest, we can at the very minimum bring your bags into our main room so you can go on your excursions you might have planned while we prepare your room. Our policy that is emailed to you at your time of booking states that we open up our home to you at 3pm to 6pm. Call us prior if your going to be early or late so we can accomodate you. We thank you for staying at The Coconut Cottage Bed and Breakfast.

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36 - 42 of 363 reviews

Reviewed 23 July 2013

We stayed in the Bali Suite for three night. Same as others mentioned, the house is in the rain forest, so rain, humidity and the frogs singing is part of staying there. The room is nice but yes it is kind of rustic and worn. More details in the cleaning of the room would have been appreciated. The breakfast is awesome and providing a good base for a long day. Doug was us also a great guide to the lava. We started 4am - 3am would be better if you want to see the glow in the dark dark. It is a great hike and Doug did great bringing us safe to the most exciting place ever. Doug and his wife did also great in recommendations for eating and swimming. It is a good place to explore the Vulcano area for a couple of days and in great location to the Hilo airport. Our expectations have been higher driven by three other great places during our 15 days, 3 island Hawaii trip.

  • Stayed: July 2013, travelled as a couple
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Thank B_Eich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coconutcottage, Owner at Coconut Cottage Bed & Breakfast, responded to this reviewResponded 24 July 2013

Aloha Coconut Cottage Guests!
Thank you for taking the time to write a response on our TripAdvisor page. We also enjoyed your time here as well. We hope to see you again in the future! Wish wish you many Aloha's~

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Reviewed 23 July 2013

We recently spent 1 night at the Coconut Cottage in the Bali Suite. The room and bed were very comfortable, and the sound of the coqui frogs at night was wonderful. Doug's breakfast on the lanai was very enjoyable -- fresh fruit, quiche, portuguese sausage, and banana bread. Thanks so much for the hospitality! We wish we could have stayed more than 1 night, and hope to come back in the future when we have more time.

Stayed: July 2013, travelled with family
Thank QZP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coconutcottage, Owner at Coconut Cottage Bed & Breakfast, responded to this reviewResponded 24 July 2013

Aloha Coconut Cottage Guest!

Doug and I would like to thank you for staying at the Coconut Cottage B&B. We also enjoyed your stay here as well. What a happy and fun group of people during that breakfast. Truly the Aloha spirit was alive and well with everyone and that is what it's all about! We hope to see you again in the near future.

Mahalo,
Jaime & Doug

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Reviewed 22 July 2013

We wanted to stay around Hilo to be closer to Volcano National Park. There is not much on this side of the island in terms of hotel accommodations so we were looking forward to staying at a Hawaiian bed & breakfast. We stayed 2 nights last year in April and selected Coconut Cottage based on the good reviews. The outside is very quaint with flowers and tropical vegetation all around. We were greeted by the owner's mother, a very nice lady who was taking care of the B&B while the owner was out of town. She gave us a great map of the area, drawn by the owner and a few pointers for dining options and site-seeing. Both were spot on and we really enjoyed our time in the Pahoa area.

We stayed in the backyard cottage which provided great privacy. Inside, there is a queen size bed, a futon, a TV, a small kitchen with dining area and a small bath room. It was more than enough for 2 adults and 2 small children. The cottage was clean but the decor is a bit rustic... you are in a backyard cabin after all. One thing to remember is that Hilo is on the rainy side of the island. When we stayed, the area had experienced more rain than usual in the Spring. As a result, the cabin was quite damp especially at night, enough for the children to ask why their bed cover was slightly wet in the morning. The answer is simple... you are in the middle of the rain forest! On the other side, you will hear frogs at night which our family thought was neat.

On our first night, we went and saw the lava flow about 10 minutes away. Seeing the mountain light up as the sun went down was quite an experience. A ranger at the end of the road provided insights about volcanic activities and the area in general. Based on the host's recommendations, we had dinner at Kaleo's. The food was very good and the restaurant had a laid back Hawaiian atmosphere with hula dancers and live music early in the evening. We even got a 10% discount by mentioning that we were staying at Coconut Cottage. The next day, we had a nice breakfast in the main house (fresh fruits, egg casserole, pastries) and great conversations with the other guests. The main house is very inviting. The host let the children borrow a few videos from their library to watch in the evening. The hot tub was not working when we were there, but there was enough around to be entertained for a few days. We visited Volcano National Park which was a only a quick drive away (about 40 minutes) and very scenic. We had an early start the next morning to catch our flight and had mentioned to the host that we would not stay for breakfast. She asked what the children would like and prepared two brown bags for them (muffins, fruits and juice). It was a nice gesture, very much appreciated.

In conclusion, we enjoyed our stay at Coconut Cottage and the Hilo area. If the cottage had been a little less damp and musty, it would have exceeded our expectations. But we understand that weather conditions were much wetter than usual when we stayed. We still had a good time "roughing it up" in the rain in the backyard. We probably would have slept better in the more modern amenities of the main house, but we would not have felt as much part of nature as we did in the backyard cottage! Just remember that Hilo is much more rustic and you will not find Kona's modern luxurious amenities on this side of the island. But if you are open and willing to put high lodging expectations asides... you may actually find true Hawaii!

Room Tip: Staying in the backyard cottage is a great experience (quaint and private) but it may get damp and m...
See more room tips
  • Stayed: April 2013, travelled with family
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1  Thank GlobalKidsTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

My wife, daughter and myself recently spent 3 nights here. We were looking forward to visiting this B&B based upon TripAdvisor reviews but were a bit disappointed in the reality. The hosts, Jamie and Doug are very nice and very helpful. Doug prepared 3 excellent breakfasts during our stay and it was nice eating with the other guests in the lanai. However, the accommodations were less than what we expected. We stayed in the Garden Bungalow which sits just off the main house. It appeared not have have been thoroughly cleaned and dusted in some time. Our thought was it may not have been cleaned since Jamie and Doug took over ownership of the B&B this past Christmas Day. The room was a bit dated, the kitchen was not as clean as it should have been, the advertised well-stocked refrigerator was empty at first then subsequently loaded with 2 gallon jugs of juice, several dozen eggs and 4 pounds of shredded cheese. Still trying to figure that one out.
The shower in the bathroom hardly put out any water at all, likely due to the nozzle being plugged up with calcium. Towels and sheets were OK.
One of the high points of our visit was taking a 4:00 AM lava walk with Doug who is an excellent guide, most likely the best in the area. He got my daughter and me back and forth safely over the lava field where we witnessed a live lava flow. That was amazing.
In time I think that there will be improvements made as Jamie and Doug get more experience running a B&B. No doubt in my mind that they work towards doing all they can to make their guests' stay as perfect as possible. I wouldn't tell anyone not to visit them but suggest calling them first and asking specific questions about the property.

  • Stayed: July 2013, travelled with family
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1  Thank Tex77379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coconutcottage, Owner at Coconut Cottage Bed & Breakfast, responded to this reviewResponded 23 July 2013

It was a hosting you and your family stay here at the Coconut Cottage Bed and Breakfast. Thank you for the kind words as we strive for the best experience for our guests. The Cottage you speak of is of a rustic experience and our overall theme of our Bed and Breakfast is Vintage Hawaii. We are nestled in the rainforest where it can be moist at times. I can guarantee to you we take our cleaning very seriously. Every time we clean a room we strip the beds and provide fresh new linens and fresh towels. We vacuum everywhere including moving furniture to get underneath beds, couches etc. We also do more than dusting, we actually wipe down all the items in the room making sure it's fresh. When you were staying here, we had many families which we enjoy very much(more than two per room, acutally more like 4 or 6 per room) when that happens, we have to buy more items to prepare for breakfast. We utilize the Bungalows large refrigerator sometimes when we buy bulk items to make sure we have ample amounts of food to provide you the best breakfast possible. Thank you so much for staying at the Coconut Cottage as it's our honor to serve you.

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Reviewed 18 July 2013

We booked this B&B because of the excellent reviews and we were disappointed. We rushed to be at the B&B by 6pm, but we found no host, just a the key with instructions on how to get to our room. That is fine, but why say to be there by 6pm! Breakfast was served in a common table and was quite nice to talk to other guest. Problem was that the hosts were quite quick in taking the dish so you could not go for a second help of fruit! Room had not seen a vacum cleaner for some times. Towels were changed every 3 days, this would be okay in another location, but in Pahoa it always rains and is very humid so the towels were always dump and smelly! Location is very nice and there is a beautiful garden.

  • Stayed: December 2012, travelled as a couple
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2  Thank Carmela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2013

Based on all the excellent reviews on TA I was expecting much more. When we arrived we rang the doorbell and waited, we rang the doorbell again and waited. We then see and hear a person run to the kitchen and add water to a pain that was burning (we could hear the sizzle). I guess they forget they had something on the stove. After a few more minutes they answered the door in just a pair of shorts. That seemed weird to me to be greeted by a man in just a pair of shorts, but whatever. We had a quick chat with the host (I can't remember the guy's name) then we were off for a night volcano hike. We told him that we would be leaving at 7am and would miss breakfast. In most B&Bs they offer you a brown bag to go if you can't make breakfast, but no offer here. I would think they would offer a "to go" brown bag breakfast since breakfast is included in the stay (muffin, bread, piece of fruit). We stayed in Royal Hibiscus Room, which is in the main house. Everything was dated and/or worn. When we arrived in the room the washer was running which is right off the off the room on a patio, not very inviting. When we got back from our hike I asked for the wireless code and I was handed a piece of paper with a code that didn't work. The host was up in some other room and I felt awkward intruding to ask for assistance. I finally gave up and went to bed. The next day I expected someone to be up either preparing breakfast or to see us off, but everyone was still in bed and we just left. I did contact the host who did respond, but never addressed any of the issue above. Very disappointing.

  • Stayed: May 2013, travelled as a couple
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4  Thank MikeSmith43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coconutcottage, Owner at Coconut Cottage Bed & Breakfast, responded to this reviewResponded 23 July 2013

Aloha guest,
Our guests check in between 3pm and 6pm typically and most of the guests who do arrive late in the evening typically contact us to let us know when we can expect them. Perhaps in future if you do stay at a small B&B, give the owners a courtesy phone call letting them know you are on your way at 11pm. We love welcoming our guests and take our little piece of paradise very seriously by giving everyone a nice warm welcome in the Aloha spirit. We serve breakfast to all of our guests at 8:30 am. Its in our adverstisements and very much spoken of here on our guests comments that we serve a sit down breakfast at 8:30 in the morning. We start our preparations and work day at 7am. If you wanted us to prepare a "brown bag" for you we would have done so but you told the host you didn't need breakfast as you were leaving very early before 6am. We would have done so if you would have asked as we strive to make everyone happy. We wish you many Alohas and hope you did find what you were looking for on your journey. Mahalo~ Jaime and Doug

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Additional Information about Coconut Cottage Bed & Breakfast

Address: 13-1139 Leilani Ave, Pahoa, Island of Hawaii, HI 96778-8219
Region: United States > Hawaii > Island of Hawaii > Pahoa
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #5 of 18 B&Bs / Inns in Pahoa
Price Range: £83 - £106 (Based on Average Rates for a Standard Room)
Number of rooms: 4
Official Description (provided by the hotel):
Coconut Cottage B&B is located between Hilo and Volcanoes National Park in the tropical Puna district. Lava Tree State Park, thermal hot pools, surfing, steam vent caves black sand beaches and world-class snorkeling are a few miles away. Take a coastal drive along the Red Road, considered the most beautiful drive of the islands. Enjoy hiking, mountain biking and eco-tours at nearby trails. ... more   less 
Also Known As:
Coconut Cottage Bed & Breakfast Hawaii/Pahoa

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