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“Warm welcome”
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The Artist Cottage,A Place with Heart,Warmth & Charm.
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The Artist Cottage,A Place with Heart,Warmth & Charm.
Christmas At The Artist Cottage Relax & Injoy the songs of the native birds
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Very good
22 reviews
The Artist Cottage,A Place with Heart,Warmth & Charm.
Christmas At The Artist Cottage
Relax & Injoy the songs of the native birds
Front Porch
Full Size Futon Sleeper Sofa for extra guest
Bedroom with New Queen Bed
Bathroom/mini spa
Guest in Hot Tub Spa/Seats 6 guest
Hot Tub Spa
Hot Tub
Punalu'u Black Sand Beach
Hawaii Volcanoes National Park
Forest Path
Beautiful Surrounding Rainforest
Volcano Village
Cozy Fireplace to Injoy on the cool nights
Dinning seats 4 plus LapTop Computer
Lap Top Computer with WiFi internet
The hand carved Dolpins Greet You
Carved from a Mango Tree
Past Guest
Warm Cozy Fireplace
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 4
Volcano, Island of Hawaii, Hawaii

Reviews from our community

Very good - based on 22 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Vancouver...
Vancouver, Canada
1 review
“terrible, cold and damp, made us sick with allergies due to ?mold, had to move out early”
Reviewed 29 March 2012 for a stay in March 2012

Just to be sure which "artist cottage" we are reviewing, this one is located on 11-3956 Nahelenani Street in Volcano, HI. This is the rainy and cold part of Hawaii. The lack of heat, high level of dampness and condensation in the house were making us sick with symptoms suggestive of mold exposure and other possible allergens in the bedroom/bed (NB symptoms cleared after we moved to another hotel). Our clothes, sheets, shoes were always damp due to the high level of moisture and condensation in the house. We were freezing and told the owner but nothing was done. Consequently, we did not complete our pre-paid stay and an Expedia agent moved us to another location. The owners refused to give us a refund for the night we had to move to another hotel.

The positive ratings on the Trip Advisor etc. do not reflect the poor conditions of the house that we encountered on our visit. The contrast between the positive ratings on Trip Advisor and the reality that we encountered was shocking. The female owner complained to us about the male owner, and it appears that they were going through relationship problems that affected the operations of the rental. For example, she said that he refused to come and fix the heat in the house and she did not know how to fix it, leaving us to our own devices.

This is a bed and make-your-own breakfast; some food left for us in the house was edible (milk); however, there were open jars and leftovers from previous travelers that were left for us to eat-I wonder if there is any food inspector looking at this! The "juice" was 5% juice sugary drink. The papaya left for us was slightly rotten and the apple was old and shriveled. The fruit was not replaced after the first day of our stay and we were left with packaged and junk food. Garbage was not taken out and towels not replaced even though the owner stated that she would come to clean up. Internet and TV did not work. We paid over $310/night with taxes and additional fees for 2 kids. Certainly not worth it.

We fled the place to another hotel even though we pre-paid and the owner refused to refund us for the time we were not there. In all this trouble, the bright spot was Expedia- thank you Expedia for assisting us on your emergency line.

Travelling group: Family with Teenagers
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL
Reviewed 9 February 2012 for a stay in January 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
9 Feb 2012
Aloha's & Mahalo's Scott, You folks are welcome any time to come back and visit this wonderful Island of Hawaii.Thank You for staying with us!!Warm Aloha's Allways.Bob & Bonnie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
DeniseFL
Gainesville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A beautiful house close to Volcanoes National Park”
Reviewed 15 October 2011 for a stay in September 2011
1
person found this review helpful

The Artist Cottage is in a beautiful spot close to Volcanoes National Park. The cottage is lovely, and the owners are wonderful, interesting people. I would definitely stay here again. The cottage was clean and very nicely furnished. It has everything you would ever want for a very comfortable stay. The owners have spent a lot of time on the details that make the cottage feel like a home.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The homey feel of the cottage, the location.
Travelling group: Solo Traveller
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Reviewed 14 August 2011 for a stay in June 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
UK-Leah
UK
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A wonderful cottage to explore the volcano from”
Reviewed 15 July 2011 for a stay in June 2011

My husband and I stayed at The Artist Cottage for a week in early June. Bob and Bonnie had thought of everything and the place was extremely well stocked with food, snacks, drinks, and toiletries (in fact my only slight criticism would be that the place is almost too well stocked - there's not a huge amount of space for your own things). The cottage comes with all you could need during your stay: a full kitchen, a washing machine and dryer, a fireplace and a hot tub. It's about 5-10 minutes drive from the volcanoes national park and is the perfect base to from which to explore the volcano and lava flows. Bob and Bonnie were incredibly warm and welcoming people and really gave you the sense that nothing would be too much to ask. I only wish we could have stayed longer to explore more of the Big Island.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: With Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway A romantic getaway
Tourists
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ursafilms
San Francisco, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeded every expectation . . . and then some.”
Reviewed 4 May 2011 for a stay in May 2011

My wife and I cannot say enough good things about the Artists Cottage in Volcano. Bob and Bonnie were the perfect hosts. Bob greeted us upon our arrival and gave us a quick tour of the place. He was engaged but unobtrusive. When he found out it was our 24th wedding anniversary, he immediately opened a bottle of wine and drank a toast to us. On our second night, he and Bonnie left us a bottle of champagne in an ice bucket with two glasses and a note. Additionally, the cottage provided everything we needed. We didn't even have to go out to dine on the first night. There was plenty of food and drink. The bathroom and bedroom were exceptionally well-stocked. There was a hot tub, plenty of reading material on the area, a fireplace and so many other amenities that we just didn't have the time to take advantage of all of them. If you're going to the volcano, I wouldn't bother with any other place, particularly if you are looking for a comfortable and private accommodation with all the comforts of home.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Older travelers
Families with young children Families with teenagers
Tourists Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Reviewed 30 March 2011 for a stay in March 2011
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: just like being home
Liked least: nothing
Travelling group: Spouse / significant other
Your age range 55-64
Would I recommend this holiday rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway Older travelers
Tourists Luxury-minded travelers
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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