The reason you come to The Rim is the view of the reflected lava. The food and drink are pleasant accompaniments to the view. (NOTE: If you want more casual fare, eat in the lounge.) We had a 6:30pm reservation, arrived at 6:20pm, and were promptly seated. Be sure to make a reservation! We tried to get in a few nights before at 6pm and they only had availability starting at 8:15pm...
The waiter was friendly but seemed anxious to hurry us through our ordering process. We started with a bottle of pinot noir (decent wine list and fair pricing) and shared guacamole and homemade root veggie chips. As others have noted, there was an abundance of chips compared to the amount of guacamole but we enjoyed it nonetheless.
Dinner was tasty - good, but not excellent. We enjoyed the kampachi, catch of the day (ono), and pineapple wrapped fish (ahi). If you want a nice view and a nice dinner, this is a good venue. If you're looking for a high end meal to write home about, then you need to drive to the other side of the island. But how often can you say you enjoyed a nice meal and drinks while watching clouds cross the caldera and the glow of the lava all evening???
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