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“Home from home”
Review of Aloha Happy Place

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Aloha Happy Place
Reviewed 13 July 2009

Booked one night in the Aloha Place through Expedia. Was one of the cheapest in the area, but it was only one night so didn't have much to lose. At first we didn't know what to expect - the key was attached to a pin board outside 'reception' with directions to the room. There didn't seem to be anybody about. so we made our way into the house and had a look around. It really was a home from home. We had the place to ourselves. Lots of little extras - internet access, cds, dvds, games, local information, flashlight, selection of 'novelty' slippers at the door, snorkle gear, even a selection of walking boots at hand to save getting our own dirty. The room was small but had everything you could have wanted and more. Beds really cosy.

Walked up to a Thai restaurant (it started to rain so we just helped ourselves to the selection of umbrellas at the door) which was fantastic! Would recommend to anyone wanting to explore the area. It was such a nice break from all the other standard hotels we stayed in while travelling around Hawaii.

  • Stayed: May 2009, travelled as a couple
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2  Thank rock_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 33 of 55 reviews

Reviewed 31 January 2009

.We reserved a room at this B& B in July of 2008 for a January 2009 stay. The room was described as having rain forest views, complete breakfast, and first floor private entrance. The reservation was pre-paid and we were looking forward to a pleasant, quiet night near Volcano National Park.

Fast forward six months. Upon arrival at the address given, we were told that the ownership had changed and that we would be staying at another building up the road. We went to the address given by the new owner of the building, not a little surprised that we were not notified of the change of address, and attempted to check in one hour early. We were told to come back at 3:00 PM without any explanation for why were not notified of the change of address.

Returning at 5:00 PM after going to the coast, we picked up the key that was left in an envelope on a bulletin board and proceeded to our room. Reading the materials provided, we discovered that breakfast was NOT included and that our room was in fact on the second floor with no private entrance. The 'rain forest view' was actually a view of the owner's garage. Tired, wet and not a little disgusted, we confronted the owner in a polite but firm tone. She told me that I was 'uppity' and also told us that she was 'too busy' to notify us of the change in accommodations and amenities prior to our arrival.

We made it clear that we were not satisfied with the accommodations and did not wish to stay. She then got very angry and offered us the room for free. We declined that offer and requested only a refund - we felt that staying in the room and not paying would be unethical. She then retracted her offer and denied offering us a free room. She even went so far as to accuse us spending the afternoon looking for cheaper accommodations and trying to break our agreement to stay in this B&B.

We left and drove to Kona, arriving a night early at our next hotel - the Royal Kona Resort - which provided us with the extra night at the same reduced rate we were paying for our other nights.

I have NEVER written a negative review on Trip Advisor, but I am motivated to prevent other travelers from encountering the same experience. The final insult is that our credit card required a 90 day notice in order to dispute the charge, and since we pre-paid in July, we were stuck paying for the room anyway.

I notice that there are no other reviews since February of 2007 - these reviews are based upon the previous building that this hostess owned, NOT the current building. Caveat emptor.

  • Stayed: January 2009, travelled as a couple
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12  Thank crs01970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan P, Manager at Aloha Happy Place, responded to this reviewResponded 17 January 2012

refers to helper who was removed from the property

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2008

In a beautiful secluded setting, this B&B is within a mile of Volcanoes National Park. The rooms overlook a rainforest and the breakfasts were hearty and delicious - highlights were the fresh fruit and homemade jams and breads. Joan, the innkeeper, has lived on the Big Island over 20 years and was friendly and gave suggestions on fun things to do. The interior is decorated with nice touches of Hawaiian art and Joan's quilting. The sitting room and breakfast room are cozy and bright with Hawaiian music playing in the background. We would like to come back and would recommend this B&B!

  • Stayed: August 2008, travelled as a couple
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2  Thank alliemacq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2008

We stayed in the Bamboo room with two single beds at the Pali Uli building. The building was creaky and old but nicely remodeled and quaintly decorated; the room was tight but comfortable. Thoughtful ammenities such as mints, umbrellas, and flashlights were provided in the room and building. The garden was a pleasure.

We never met the owners or any staff and it would have taken us longer to read through all the literature to find our room if another guest did not help us. There were pages of instructions tacked onto a bulletin board at outside the office, a bit overwhelming when all you want to do is relax.

Breakfast was not included and we were billed $5 more than our online reservation had stated. We could find no one to talk to about this issue.

We enjoyed our stay but felt neglected by the hosts.

  • Stayed: February 2008, travelled with family
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Thank usuallyabackpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2008

This is a nice looking estate but surprisingly luxurious touches and friendly, informative service made a real dent for the good in our much needed vacation, away from the stress of downtown San Francisco. It was like another country in that mix of volcanoes, waterfalls, black and green sand beaches and authentic jungle. We stayed in a two room suite (second room a sitting room), the Lei Room. It was priced only $15 more than a single room suite. All the touches of a resort hotel but with home style, country frienliness. Extra towels, chocolates, free huge video library, extra furry slippers, just about anything one could think of. The tips and rare photos for places to go that are not in the travel guides was very appreciated. The only caution is that the cafes closed by 8:30 p.m. Other than that, because of this getaway we are ready now to re-enter the big city grind.

  • Stayed: February 2008, travelled as a couple
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2  Thank SanFranciscoBreeze1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2008

Now that we are in Waikiki, we appeciate much more the serene, green and friendly tones of this Inn. The innkeepers were ever so helpful in pointing us to places not in our travel book, breathtaking places such as the ancient koas forest. We three stayed in the large Lei room which has an enclosed sitting room over the jungle, and all the little nice touches we now are reminded you don't find in most hotels. Well, we will know to better appreciate out next retreat stop in Kauai and hope they are just as friendly as in Volcano.

  • Stayed: January 2008, travelled with family
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2  Thank Indianawanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2007

We stayed in the Honu Room, with a jungle view and lots of nice things in the room and in the lobby, the wi-fi worked in the room and the breakfast was refreshing, the innkeeper very nice and informative.

Stayed: December 2007
1  Thank Skokieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aloha Happy Place

Address: 19-3870 Old Volcano Road, Volcano, Island of Hawaii, HI 96785 (Formerly Aloha Place)
Region: United States > Hawaii > Island of Hawaii > Volcano
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #17 of 21 Speciality Lodging in Volcano
Price Range: £105 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Aloha Happy Place 2.5*
Number of rooms: 4
Official Description (provided by the hotel):
This is NOT your regular Joe B&B; actually it isn't a B&B at all, but a farmstead accommodaton. It offers everything you'd expect at a three star hotel and more for a fraction of the cost. Our location is key for planning your perfect stay while visiting the Big Island. We are located a short drive from Hilo International Airport and just minutes from the most active (and safest) volcano in the world. Kilauea is situated at the 4,000 foot elevation amidst lush tropical rainforest where you can escape the heat and crowds of the fast paced city life. Come enjoy some "Aloha" hospitality at its best! ... more   less 
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Also Known As:
Aloha Happy Place Volcano, Hawaii

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