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Volcano Village Lodge
Ranked #2 of 32 Volcano B&B and Inns
Certificate of Excellence
Reviewed 3 July 2014

Loved, loved, loved this place! The room was clean and nice. The breakfast was abundant and delicious. The staff was super helpful and gave us special surprises to make our anniversary celebration even better! We stayed in the Mauna Kea cabin. It was beautiful with lovely flower arrangements and a nice, much-needed gas fireplace. The only down-side was that our cabin was connected via the bathroom to the room next door, and we could hear their conversations. But that was minimal. It got colder at night than we expected, but extra blankets and bathrobes are provided. Light the fireplace for a little bit at night to remove the chill. Close to Volcano National Park and only 30 minutes from Hilo.

Room Tip: All rooms are cabins, with one exception. We liked our Manua Kea room very much. I don't think...
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  • Stayed: June 2014, travelled as a couple
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2  Thank MysteryAct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 7 July 2014

The staff here at Volcano Village Lodge appreciate your feedback. It is our goal to provide a 5 star experience, and we are happy to see that we were able to meet that goal during your time with us.

We thank you for your business and hope to see you again in the near future. A hui hou!

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153 - 159 of 715 reviews

Reviewed 17 June 2014

My husband and I stayed here to visit the Volcanoes National Park and it was a lovely little oasis in the rainforest. The cozy cabin amongst the trees was quiet (apart from the amazing birdsong in the morning we almost thought must be a recording!) It was very comfortable and though it was a bed and breakfast so no restaurant they offered an array of food which not only covered breakfast but lunch in a basket of goodies which was very good. They also were very accommodating when I asked for plain yoghurt with my breakfast and made a special trip to town to get it it seemed... so , very impressive.
There are places to stay closer to the Visitor Centre but it was such a special atmosphere and only 10 minutes away I would definitely recommend staying here if you want a memorable experience.

Room Tip: I think all 5 cabins would be lovely. We had the smallest Kilaleauh cabin but it was quite bit enou...
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  • Stayed: May 2014, travelled as a couple
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1  Thank AmandaOZ09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 24 June 2014

We appreciate your review of Volcano Village Lodge. Our guest's satisfaction is our highest priority and we are happy to see that we earned 5 stars from you. Your request for plain yogurt was a simple one - and one that we were happy to fulfill!

Our Hale Kilauea is the perfect cottage for a couple looking to submerse themselves in the rainforest - but with all the comforts of home. The floor to ceiling windows allow for wonderful views of the Hawaiian rainforest. The songs of the birds are virtually the only thing you will hear in the mornings. Volcano Village really is a unique place!

From the bottoms of our hearts, we thank you for taking the time to sit down and write a review. We hope to see you again in the near future! Mahalo nui loa!

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Reviewed 15 June 2014

This lodge was a little hard to find, but that turned out to be a plus. We had privacy and quiet in a rain forest setting. Though the lodging was a cabin, the mattress was extremely comfortable and the shower was just great. Don't expect a great breakfast, but the food is waiting in your room fridge, so you don't have to clean up and go to a breakfast room. The staff is very helpful.

  • Stayed: May 2014, travelled as a couple
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Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 16 June 2014

Aloha,

We are happy to hear that you enjoyed your time at Volcano Village Lodge. In the state of Hawaii, permitted bed & breakfasts are unable to provide hot meals in the morning. Our creative way of providing a balanced breakfast is to prepare and serve the meal the evening before. We were happy to hear that you enjoyed being able to eat in your own room without having to get cleaned up before breakfast.

We strive to provide a 5 star service and are disappointed to see that you only rated us at 4. If you have any suggestion for improvement, you can reach out directly to our manager at host@volcanovillagelodge.com. We take our customer feedback very seriously.

We hope to see you again the next time you visit the Big Island!

- The Staff at Volcano Village Lodge -

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Reviewed 3 June 2014

The property itself was nice and clean. We stayed in the Mauna Kea room which was a good size and the breakfast left in the room was very good (fresh fruit, yogurt, cereal, cinnamon French toast (that you can heat in the small toaster oven)! Being in the volcano area and the rainforest meant that the temperature dropped at night so there is actually a fireplace in the room and no air conditioning. The lodge is just a minute or two from the "town", but nice in that it is located just slightly further away and about a 5 minute drive from the park.

However, there were a few issues that given the price seem slightly at odds. There was nobody at the lodge when we arrived (even though we arrived at 4pm which was between the hours of 3-6pm that they indicate to come). There was a note with our name on it advising that they would be back tomorrow and with some instructions about the room. There is also a trolley in which you can load your luggage and roll it to your room. This would all be ok and somewhat understandable, if not for the fact that when we finally met one of the two innkeepers she could only look up from her computer and say hello. It would have been nice to at least say, 'sorry we missed you yesterday, have you found everything ok'?

Regardless, the lodge is very nice if you are looking for nature and solitude. We had a good two night stay, but I don't know that I would recommend much longer unless you are spending a great deal of time hiking in the park.

  • Stayed: May 2014, travelled as a couple
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Thank travbud1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 3 June 2014

Mahalo nui loa for taking the time to write a review. We are pleased to hear you enjoyed your stay with us.
At Volcano Village Lodge, we pride ourselves on world-class hospitality and are sorry we did not meet those standards. Check-in time is between 3pm-6pm. However, due to the remote location of Volcano Village, our innkeepers do need to run errands in Hilo. With that said, we do leave self check-in information, a map to the appropriate room, and a phone number to call if there are any questions.
Again, we are sorry to hear that the service provided was not five stars and we will be addressing the issue with our staff.
Mahalo and we hope to see you on a future visit to Hawaii Island.
-The Staff at Volcano Village Lodge

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Reviewed 31 May 2014

We stayed 2 nights at the Volcano Village Lodge on our honeymoon. From reading all of the extremely positive reviews on Trip Advisor (which I use to book all of my trips), perhaps my expectations were too high. Overall, we enjoyed our stay very much- the setting is great, the rooms are unique and the proximity to Volcanoes National Park is excellent. Few nit picks that we didn't like - our room (the Mauna Kea) was connected to another room and we could hear our neighbors talking/flush the toilet. Took a bit away from the tranquil "you're in the middle of nowhere" feel. The "luxury" feel I'd hoped for from other reviews was lacking - you carry your luggage yourself to your room, breakfast is odd (we didn't venture to try the "reheat in the microwave" food that was provided and the cereal that was left was stale. The bathroom had a tiny stall shower from the 1980s. If I was going to Volcano again would I stay here? Yes. But just wanted other travelers to have a bit of an expectation-check. there is very little to do in Volcano other than Volcanoes National Park (which is amazing) but know that there's no night life- and not even that many restaurants to choose from.

  • Stayed: May 2014, travelled as a couple
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1  Thank PhillyTraveler8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 3 June 2014

Mahalo for taking the time to write a review of our property. Volcano Village Lodge is, indeed, located close to Hawaii Volcanoes National Park, in the heart of the native rain forest. Volcano Village, is a small town located 45 minutes from Hilo. In general, the Island of Hawaii lacks “night life”, which is what draws many in. The room, Mauna Kea, is a mirror image room to that of Haleakala. Both units were built, brand new, in 2009 and kept the same architecture as the other buildings. We are taking this review into consideration on how to improve the bathrooms with the space of the unit.
Also, at Volcano Village Lodge, we pride ourselves on world-class hospitality and we’re sorry to hear we did not meet your standards. Since we have gravel walkways, to ease the carrying of luggage, we do provide a wagon and offer our services to help.
Furthermore, Volcano Village Lodge is not permitted by the County of Hawaii to serve hot items. Most guests like the convenience of our breakfasts and enjoy spending time in their rooms. Prior to arrival we do reach out to our guests, asking of dietary restrictions or food preferences, and encourage people during their stay to ask the innkeepers for anything.
Mahalo nui loa and we look forward to seeing you again.
-The Staff at Volcano Village Lodge

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Reviewed 28 May 2014

We thoroughly enjoyed our stay in this quirky (fun) place. Marvelous atmosphere among the tree ferns feeling like we are deep in the forest. Made a lovey change from the more conventional places to stay, we wish we had stayed longer

  • Stayed: May 2014, travelled as a couple
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Thank Dale H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 1 June 2014

Mahalo for your review of Volcano Village Lodge!

Our rainforest getaway provides guests with a unique Hawaiian experience. Not only is the rainforest filled with beautiful Hapu'u fern trees and anthuriums, but also filled with magnificent sounds of the birds singing in the tall Ohia trees. It's hard not to relax and unwind in such a peaceful area.

We welcome you back again and again!

- The Staff at Volcano Village Lodge -

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Reviewed 26 May 2014

What a lovely setting and absolutely wonderful experience! I would definitely stay there again, you are in your own little peaceful world for a brief moment in life.....Well appointed rooms, wonderful stocked refrigerator, great towels and linens, you will love it!

  • Stayed: May 2014, travelled as a couple
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1  Thank texjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmaspencerliving, Manager at Volcano Village Lodge, responded to this reviewResponded 1 June 2014

Aloha!

Your review brought a smile to our faces. Your feedback will help future visitors to the area in deciding where to stay in the Volcano area. We hope that you enjoyed the rest of your Hawaiian vacation.

A hui hou! (Until we meet again!)

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Additional Information about Volcano Village Lodge

Address: 19-4183 Kawailehua Road, 19-4183 Kawailehua Road, Volcano, Island of Hawaii, HI 96785
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Volcano
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #2 of 32 B&Bs / Inns in Volcano
Price Range: £263 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Volcano Village Lodge 3*
Number of rooms: 5
Official Description (provided by the hotel):
Heaven on Earth. Welcome to the paradox of fire and tranquility. We created the Hawaii Volcano Village Lodge for people who want more out of life than a whirlwind tour of the island. Located just a mile from the Hawaii Volcanoes National Park, our lodges and retreat are where you will wake up in peace and beauty. Stroll through the sacred rainforest and rest in your deluxe lodge with every comfort, including the plushest bedding, a fireplace, DVD, CD, private telephone, wireless connection, tropical breakfasts and more. ... more   less 
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Also Known As:
Volcano Village Hotel Volcano
Volcano Village Lodge Hawaii

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