I've always stayed at and recommended Kilauea Lodge to friends and family, and so was suprised when my stay there recently presented some problems. We stayed in room #2, the older portion of the B&B. The room was sweet looking and had pretty quilts and blankets and a fireplace. However, the windows had shutters which would be more appropriate as decoration for a kitchen. In order to get complete privacy, we took the extra blankets and hung them around the bed on the shutters which gave a really nice flop-house feel to our expensive digs. The wood for the fireplace was wet, and so it didn't matter that I'd spent years living out in the woods with a woodstove - the place filled with smoke and smelled up the room and our clothes. It seemed the flue wasn't working, and a sign stated we could not adjust it. There was some noise from the thin walls ajoining next door, as it sounded like they were moving furniture for a couple hours. (testing the rollers on their suitcases maybe? Feng shuing the room to better suit them?) Then when we'd finally gotten to sleep, we were awakened by cat fights. The staff seems more interested, evidenced by all the cat signs posted everywhere, in taking care of the cats interests rather than their guests. Breakfast was very good, but we irritated the waitress by wanting to sit in a private quiet corner, having had a rough night. She snapped at us, saying "You'll have to wait! It's not set!" We waited a long time and finally gave up and found a set table.
I am uncertain what to say after all this, as I still consider Kilauea lodge a special place. I just think the staff needs a little attitude adjustment - sometimes success can make you callous and unresponsive.
- Official Description (provided by the hotel):
- Kilauea Lodge is located in the quiet village of Volcano a mile from Hawaii Volcanoes National Park. The Park, home of Hawaii's active volcano Kilauea, offers miles of scenic overlook and trails. Romantic rooms and cottage are available with private bath, towel warmers, central heat and some with fireplaces. The off property homes have full kitchens, gas fireplace, TVs and phones. Full breakfast is included. Hot tub and Wi-Fi available on property. ... more less
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- Also Known As:
- Kilauea Hotel Volcano
- Kilauea Lodge Volcano, Hawaii