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“A lovely location”

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Waikoloa Beach Marriott Resort & Spa
Ranked #3 of 7 Hotels in Waikoloa
Certificate of Excellence
Reviewed 5 December 2013

Our first room had a great view but was right next to the air conditioning unit for the hotel, so we asked to move. The Hotel did this promptly with no fuss. Our second room had a great view over the pools, ponds, palm trees to the ocean beyond. Both rooms very clean and a good size. I was worried the seemingly soft mattress would be uncomfortable, but both my husband and I slept very well., and we prefer orthopaedic mattresses normally!!
The Hotel was peaceful, we saw green turtles on the beach and the concierge desk were very helpful in booking excursions for us.
There is a selection of restaurants within five minutes walk of the Hotel in the Kings and Queens shops.

  • Stayed: November 2013, travelled with friends
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Thank travelcaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,355 - 1,361 of 2,939 reviews

Reviewed 26 November 2013

We're avid Marriott hotel guests. Each location has its own decor and what we liked so much about this one was walking into the lobby. It's completely open and inviting and you immediately glimpse the ocean in the distance. Ann checked us in and was there for check out--she was very helpful.

We had a room on the 6th floor facing the ocean, but away from the pool area. It was a nice, quiet spot. I would say that the bed and linens were not up to the usual Marriott standards, but they were okay. The towels should be retired! The room was spacious enough with a nice little balcony. However, the guests in the room beneath us were smoking on their balcony! We couldn't sit out there. We alerted the desk folks, but nothing was done about it. That was disappointing since these are non-smoking hotels.

The hotel is a walk from the beach, but the stroll through the lava beds was interesting and the ponds located along it are full of eels and fish. We only went in the ocean once. It is not a good beach with many, many rocks that start when you walk into the water and last several feet. It just made the whole experience uncomfortable. We went to the pool every day. As another guest noted, they are stingy with their umbrellas and charge $50 for a cabana. Also, the lounge chairs do not have cushions on them (we were at the Marriott in Oahu in May--fabulous). The wait staff were nice, but few and far between.

The breakfast buffet was included in our room rate, which was good because I can't eat $29 worth of breakfast! The food was delicious. The papaya...the rolls with macadamia nuts on them. The omelets were great, but I agree with another reviewer that the chef worked way too hard trying to take care of a line of diners. We felt bad for him!

We ate dinner there a couple of evenings and were completely pleased with the food. Yes, it is expensive, but it was delicious.

All the staff were nice and helpful--friendly, smiling--they really make you feel welcome. The bartenders were particularly great fun--Peter, Chad...all of them. And they make a mean martini.

Room Tip: Definitely ask for an ocean view.
  • Stayed: November 2013, travelled as a couple
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Thank MurryG08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

My husband and I stayed here two nights. This is a nice resort nested at the Waikoloa Beach, surrounded by lava, blue water and somewhat wild landscape. It faces west so it's a great place to watch sunset, either from its beach, its infinite pool or its open lobby. One morning there were a dozen dauphins in the bay, swimming and jumping. We could watch them from the beach. People also rode the boat and followed them. Everyone was happy to see these joyful dauphins. The room we had was spacious, with a mixture of modern and Hawaii style furniture. The hotel is very clean and the open lobby just blends the outside with the inside. Sunday night lobster special was the frosting on the cake, At the first we didn't like so much lava that are part of hotel garden design but we got used to them. Since it's in the resort area, there is a very nice small shopping center with a food court at two blocks away. Cross street is the high-end shopping center that has Macy's, Tiffany and other luxury shops. I also walked to the Hilton Resort Village which is at the "next door" along the bay (about 20-30 minutes walk). The other side of bay is much more wild with low hanging trees, lava submerged in the ocean and the not-too-small waves. This is a very nice place for vacation!

  • Stayed: November 2013, travelled as a couple
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Thank Sophie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Entering the place after a long flight was disappointing coz the first impression was that the place had seen better days.The carpets were old and a bit dirty,the elevator was smelly,the door handle of our bathroom door was broken,the fridge didn´t work,and the worst thing was the bad smelling air condition in our room that makes you wonder what "lives inside of it-sooo we never had it on.The bed wasn´t very comfortable and you could hear the elevator at night although you were rooms away.Not really recommended if u ´d like a good nights sleep.
Parking is extra.You have to pay for everything extra anyway and the restaurant is way overpriced.
The two big pluses are the very nice locationg directly at the beach and the friendly staff.
But we wouldn´t choose this hotel again for our next vacation.

  • Stayed: November 2013, travelled as a couple
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1  Thank wylieek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

We stayed for two weeks in November at the resort in an Ocean View room. The setting and grounds are exceptional with beautifully kept grounds, well maintained pools (infinity for the grown ups, slide for the kids) well kept pool area and easy access to the beach through historic fish ponds. There was not nearly enough shade by the pool though. It is also a little cynical IMO to sell roped areas with a cabana style shade for $50/day. I saw just one being used during the entire two weeks. A little more (natural or movable) shade and this would be 'pool perfect' for everyone. Special mention to the crowd that work the towel hut. It's a thankless job sometimes and yet they did it with a friendly smile every day.

The rooms were a little tired but clean, reasonably well equipped with a drinks fridge, good aircon, safe, closet space and good sized bathroom. There was also a flat screen TV. The wifi and parking is covered by a $25/day resort fee which is kind of hiding the cost but difficult to get worked up about. The small balcony (lanai) was ideal to sit out on and watch the sunset with a drink before dinner if you have a pool or ocean view. All in all rooms were good rather than great.

Other facilities included the spa (didn't use on this trip) shop (well stocked with essentials, drinks, snakcs and gifts) and the coffee shop (excellent although only open until midday) and Expedia concierge (also excellent service, particularly from Paul who was incredible knowledgeable and helpful)

Service was universally friendly and excellent with the minor exception of the breakfast buffet. This was not a 'raw materials' problem though, staff seemed to be working hard and were always courteous but the wait for fresh coffee, tea (and milk) was way too long for what is an expensive buffet breakfast. I have also never seen such an overworked omelette chef. Minor grumble aside, the breakfast was actually very good with fresh fruit, american, pancakes, pastries, cereals, eggs benedict etc. There was also a Japanese choice each day too.

It is a very short walk to Kings shopping and to Queens shopping beyond it with a choice of restaurants and stores. If you just wanted a light lunch there are a couple of grocery stores (one in Kings, one in Queens) selling drinks, sandwiches, sushi, wraps etc. This actually makes the hotel a really good choice if you want a good selection of dining options (from fast food to fine dining) within walking distance.

We would absolutely return to Marriott here. The staff were amazing, location superb, facilities great and the rooms good. The location, proximity to beach and other facilities make it a resort hotel that you do not feel trapped in.

Stayed: November 2013, travelled as a couple
Thank Daley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

Had the great pleasure of staying at the Marriott in Waikoloa for 10 days. The property is clean and nicely located. It is about 30 minutes from the airport, but it doesn't seem that long because the drive is so beautiful. The location is great, it is walking distance to both the King's Shops and Queens Marketplace. The grounds are wonderfully maintained, almost every day I saw someone out there watering or weeding. That sort of effort shows. The size of the property is small in comparison to the Hilton down the road. It is situated on A Bay which has a nice salt and pepper sand beach. The restaurant at the resort is a bit pricey, but they do have great specials that include an "Aloha Hour" every day and half price entree night. We had both a dinner and a breakfast at the hotel and the food quality was excellent. We seemed to be there during a low season so if you're planning on eating there during a high season I would make reservations. The pools were all very nice and clean.
Our room was an ocean front room. It was spacious. We had a private balcony and a small sitting area with a love seat and chair. The only down side, which is extremely minor, is that our room was a far walk from the elevator. We did have free wi-fi because of being an Elite, but it was spotty. I found that most days it was better to connect to the Public connection and save the guest connection for the evening. I did not use the spa for treatments, but I did take advantage of the steam room. The facilities were peaceful and serene. The staff was very friendly and helpful.
Overall I would stay at this property again and recommend it to friends.

  • Stayed: November 2013, travelled as a couple
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2  Thank mat342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

Was caught between the courtyard more in town .vs. this resort Mariott and selected this to have a little more comfort (and a beach). Glad we did, its a great resort.

As many have said, everything is expensive in Hawaii it seems, but while we first balked at the 30$ breakfast buffet, we ended up getting a discount as elite members .. (and usually ate enough to skip lunch ;). Perhaps they have packages with breakfast included that give you even better pricing. Be prepared to pay a lot for food no matter where you go, when you have that in perspective, the hotel pricing is not that bad, and the food and service is great.

While we didn't try the spa, the hotel itself was nice. Rooms clean, nice pools, good beach, restaurant, a few shops, expedia travel group (helpful folks) in the lobby...

I considered giving 4 of 5 stars because for the last 4 days (despite opening tickets, and asking many times at the front) we were unable to connect on WiFi in the tower section. They did send someone once, and did try and fix it .. but it never worked and in the end we gave up and I was using my celular plan instead. Hope I don't get a huge bill now :) I realize that this was probably just a glitch (it worked fine the first week).. and in the end they didn't charge me the whole 'resort fee' that includes internet so it's cool ...more of a message to the staff that every little thing counts.

I would stay at the Marriott again, and I do recommend it. 1/2 hour from the airport, good central location to explore the south side of the island.

If I were to do it again, I would probably opt to stay a couple of days in Hilo instead of driving there and back from Kona. (they don't call it the big island for nothing). Even with the saddle road, if you go when the days are short, you miss out a good part of the day with the 2.5 hour (3.5 along the coast) drive each way.

Mahalo to the Staff at the Marriott

Room Tip: Ask for a room in the tower if going for ocean view, it's facing the ocean, while many of the...
  • Stayed: November 2013, travelled as a couple
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2  Thank Natandjaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waikoloa Beach Marriott Resort & Spa

Address: 69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Waikoloa
Price Range: £188 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waikoloa Beach Marriott Resort & Spa 4*
Number of rooms: 555
Official Description (provided by the hotel):
Guests seeking relaxation and rejuvenation will find it all at the luxurious Waikoloa Beach Marriott Resort & Spa, located on a sandy, swimmable beach along the sunny Kohala Coast of Hawaii’s Big Island. This beachfront resort offers contemporary elegant guestrooms featuring private lanais, oceanview dining, heated infinity pool, two children’s pools, waterslide, ocean activities, Mandara Spa, world class golf and is within walking distance of shopping and dining at the Kings' Shops & Queens’ MarketPlace. ... more   less 
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Also Known As:
Waikoloa Beach Marriott Hotel Waikoloa
Waikoloa Beach Marriott Resort And Spa
Marriott Waikoloa

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