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Waikoloa Beach Marriott Resort & Spa
Ranked #3 of 6 Hotels in Waikoloa
Certificate of Excellence
Randolph, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Keep looking you will find better!”
Reviewed 15 March 2014

We booked a room for a week about two months in advance
When we arrived at the Marriott to unload and check in our travel bags at the main entrance, the attendant said we could not park there and demanded our car rental keys , jumped into the driver seat and speeded off to a distant parking space.
When we tried to check in at the main desk, was told our room booked two months prior was not ready.
Checking in had additional challenges ,
We paid in full for our accommodation when we booked the hotel, But they demanded an additional $600 to be held on a credit card as security .
This was explained to us as we checked in.
When we returned to recover our car rental , the attendant had to look for our car key and criticized the quality of our rental
When he found the car keys he handed them to my passenger and not to the person who gave the keys to him.
The room was cleaned every daily
Our privacy please sigh disappeared, And we had to make one
At the pool all the lounge chairs had scruff on the arms from over the years on use.
The Marriott tried to bill us for foor we didnot order.
Our flight back to Boston we scheduled for late evening but we checked out at noon because we could not get a paid extension to stay later.
So, we were roomless for the day.
The local King and Queen Plaza was ok.

Room Tip: Cannot help you with this selection
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Executive Assistant at Waikoloa Beach Marriott Resort & Spa, responded to this review, 18 March 2014
Aloha and thank you for taking the time to post your experience. Please accept our apologies for the numerous challenges you encountered. Our friendly valet staff holds keys to all vehicles in the front entrance and we usually have a few spaces available for limited parking. If you stayed with us during a period of high occupancy we would not have been able to accommodate a late check-out. We do have hospitality rooms available and we apologize if this option was not offered.
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Los Angeles, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 March 2014

Stayed end of Feb into early March & despite being rained out, island-wide, for most of our visit, we enjoyed this property.

PROS--
* Location: We like Waikoloa > Kailua-Kona, but that's just us.

* Excellent Staff: started with check-in, when my husband was nice to the agent, and she waived our "resort/parking fee" for our entire stay! Everyone is incredibly friendly and nice. Housekeeping & room service were super prompt & nice, we asked if they had a microwave we could use to heat up some leftovers from Sombat's Thai (a must try when in Hilo!) & the next thing we knew, there was housekeeping bringing a microwave to our room with two place settings!

* Pools/Jacuzzis open 24/7--this is nice when you get back late and want to relax

* Proximity to the bay/beach

* Small Lanai w/chairs--beautiful view of the ocean

CONS:
* Can't think of any!

If ever on the Island of Hawaii, this is where we will stay!

Room Tip: * Book an ocean view--it's worth it!
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank MissBibimbap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 March 2014

The hotel itself wasn't too bad it is the travel desk that I have the problem with. We spent a lot of money booking excursions through this desk. We had to take a taxi to the Manta Ray dive, this dive was cancelled when we were in our wetsuits, we then had to take another taxi back to the Marriott all up $150 round trip. We were not happy because we felt that there should have been a shuttle bus (we couldnt get a hire car) or better weather report warnings before we left. After much going back and forth with the Expedia desk and Manta Dive were promised that we would be refunded the cab fare. This has not happened of course, as we expected, but pretty disappointing treatment from Expedia and the Dive people. Be careful if you dont have a car with this excursion it is subject to weather and can change rapidly as we found out.

  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Executive Assistant at Waikoloa Beach Marriott Resort & Spa, responded to this review, 20 March 2014
Aloha and thank you for taking the time to share your experience. Please accept our apologies for the challenges you encountered with your Manta Ray excursion. As you know these are both outside vendors. We have shared your comments with the Expedia Desk and would ask that you follow up with them to rectify your situation.
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texas
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 March 2014

Very clean and spacious resort with everything you may want. My husband and I spend a week here and was very easy to get to shopping via trolley or opted for walk, either way very short distance to stores and restaurants. Beautiful lush landscape, pool and furnishings. The only downside was the food At the resort was a bit bland, but definitely recommend eating at IMARI WITH A SAMPLER TRAY OF SAKI.

Room Tip: Ask for water view to whale watch all day!!!
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank univac123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 March 2014

We found the resort to have everything we needed at a reasonable price. The rooms were very comfortable, clean, quiet and spacious. The beds were delightful. The beach and pool always had room. We opted for the beach as the pool had a lot of children running around. The restaurant served a good breakfast and lunch. It was adequate for dinner but for us, we like a bit more gourmet. The staff were very nice. Concierge, very knowledgable. Many stores and and a few chain restaurants were a short walk. Many 5 star restaurant choices within a short drive. Hotel was convenient for most activities. A long drive to the volcano park, black sand and green sand beaches. I was disappointed that there was no concierge lounge for platinum members (although they did discount the breakfast buffet down to $20 from $29). I would definitely stay here again..

  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank Kathy U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
2 reviews
Reviewed 12 March 2014

We are absolutely loving our stay here! We are day 4 of 8 and have to say how wonderful everything has been. The beds are the most comfortable we have ever slept in. The staff is so friendly and nice. The grounds are beautiful and historic. We have been watching sea turtles and whales from the beach. And enjoying some great snorkeling. We feel like kids again!
The only downside so far has been the 5 minute battle to escort a lost Gecko from our room.
Thank you Waikoloa Marriott for helping us enjoy celebrating 15 year of marriage.

  • Stayed March 2014
    • Value
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Helpful?
Thank born2becha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2014

The wife and I spent a week in Waikoloa as a break from the big bad winter of Michigan. We were very impressed with the hotel and service they provided while we were there. The hotel was clean and really what we expected from a Marriott. We are not very hard to please so if you are extremely picky...stay at the Four Seasons down the road. If you are looking for a very good location this place is the ticket. The prices at the restaurant and bar are pretty excessive ($25 Breakfast Buffet / $14 Margarita) but the Resort has two "shops" down the road (about a 5 minute walk) with a food court, restaurants and a small grocery store so don't despair. The long and short is that we would be more than happy to stay at this location again so give it a try, it will not disappoint.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Blair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waikoloa Beach Marriott Resort & Spa

Property: Waikoloa Beach Marriott Resort & Spa
Address: 69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Waikoloa
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Waikoloa Beach Marriott Resort & Spa 3.5*
Number of rooms: 555
Official Description (provided by the hotel):
Guests seeking relaxation and rejuvenation will find it all at the luxurious Waikoloa Beach Marriott Resort & Spa, located on a sandy, swimmable beach along the sunny Kohala Coast of Hawaii’s Big Island. This beachfront resort offers contemporary elegant guestrooms featuring private lanais, oceanview dining, heated infinity pool, two children’s pools, waterslide, ocean activities, Mandara Spa, world class golf and is within walking distance of shopping and dining at the Kings' Shops & Queens’ MarketPlace. ... more   less 
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Also Known As:
Waikoloa Beach Marriott Resort And Spa
Waikoloa Beach Marriott Hotel Waikoloa
Marriott Waikoloa

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