We arrived in mid-January for 2 weeks in 2014, and the stay at the Waikoloa Colony Villas did not start out well.
We had stayed here 2 years previous and the check-in was seamless at the front gate of the Colony Villas.
We arrived after hours (around 9:45 pm) from Canada, and unknown to us, the check-in procedure had changed in the last couple of months and the lock box was no longer at this property. We contacted the after-hours people on the gate phone, who insisted that our reservation was at the Mauna Kea condos, not the Colony Villas, and promptly got cut off 3 times before getting instructed that our check-in lock box was at the Waikoloa Shores office. After finding the Waikoloa Shores, we had no idea where the 'office' was (it is several hundred yards inside the complex) in the dark, and after several more keypad phone calls, getting told a couple more times that we were supposed to be at the Mauna Kea condos, and getting cut off a few more times, one of our party finally found the office after exploring for a half hour, at the same time the resort finally sent someone out to assist. This fellow was extremely helpful, I don't know why anyone on the phone was so clueless. Finally, by 11:30, we were in our condo, unit 2703.
Once in our condo, we were again disappointed by the furnishings and deficiencies. The living area furniture and lanai furniture were 'industrial' looking and uncomfortable. We wound up buying lawn chairs from Wal-Mart (and left them behind) to sit on outside. The televisions were giant older TV's so big that the back of the TV stand in the living room had been cut out so it could fit, allowing all the noise from the TV to travel up the stairwell into the bedroom area. The rugs were dirty. The master bathroom toilet handle was falling off (I fixed this myself). The shower door in the master bathroom didn't close (meaning water got on the floor) as the magnets had fallen off and not been replaced. The ceiling fan in the main floor half bath was so noisy it could not be turned on after anyone went to bed (this was bad because the light and fan were on the same switch). The master bedroom opened up onto an upper lanai, which was nice and quiet when we went to bed, but faced onto a golf course where lawn mowing started before the sunrise (being Canadian, we had to have the windows wide open to keep cool).
Another item to consider was the community pool, everyone we spoke to at the pool was complaining that it was too cold to use (it is not heated), I went in it and found it uncomfortably cool. The ocean was much warmer.
Overall, not very impressed with this condo complex from the start.
We did enjoy our holiday in spite of all this, however, we do recommend travelling to the Big Island for sure, just shop around for something better than these condos at the Waikoloa Colony Villas.
- Official Description (provided by the hotel):
- The Colony Villas are home to a luxurious lifestyle. Featuring 1, 2 and 3-bedroom villas with fully equipped gourmet kitchens, this resort is adjacent to the 15th fairway of the Waikoloa Resort Beach Course. Guests enjoy the property's recreational facilities - tennis courts, fitness center, pools, and jet spa. ... more less
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- Also Known As:
- Aston Waikoloa Colony Villas Hotel Waikoloa
- Resortquest Waikoloa Colony Villas
- Waikoloa Colony Villas