I was excited to try this restaurant. I had walked by it many times, the menu looked good and it has a great location on the pond at Waikoloa Beach Resort. We went in for a Mother's Day lunch and the place was nearly empty. We didn't think too much of it, but probably should have. We were immediately greeted by the cook. Yay! But the great service stopped there. Our waitress was nice enough, but just didn't seem to have it together. She told us she was actually a night shift worker and wasn't familiar with the menu when I asked her basic questions. The place was not busy, but the service was SLOW! The food was mediocre at best. Here's the breakdown:
My toddler's mac n' cheese came out first (as requested) and it was literally pre-packaged Annie's instant Mac n Cheese. No biggie, but I hate paying big money for something I can get at my grocery store. The fries that came with the dish were hot, hot, hot and very delicious.
We had the taro chips and cheese fondue. Very yummy. I hate blue cheese and this was actually delicious.
Then came the entree debacle. My grilled sandwich arrived barely toasted and cold. I was excited to try the tomato jam and wasabi aioli condiments. Instead, I got a DRY sandwich. There was almost NO condiments on it. Just a lick. I did not request fries, but was given fries. The fries were cold. And the homemade ketchup had a film on it (the kind you get when a sauce sits a while under a heat lamp).
My husband ordered a $26 steak medium rare. It came medium well. It was also cold and his fries were just as bad as mine. He had to send his meal back and chose not to even have them remake it. So that meant he sat there and watched my daughter and I eat.
During our hour or so there, I heard at least two other tables complain about wrong orders or poor quality of food.
There was zero value for the money. I go to Hawai'i expecting everything to be overpriced. I don't mind paying high prices if quality is there. In this case, it wasn't.
This place has tremendous potential, but it needs MAJOR attention. I think Chef Ippy is too busy trying to build an empire and not spending enough time building a quality establishment. To be honest, Ippy's Barbecue in the Queen's Shops was better, and even it had a couple flaws.
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