What a frustrating resort and a total waste of my precious vacation time! First of all, there is no parking in front of your building. To make it worse, it is $17/day to park there or $22/day for valet parking. They say the monorail runs every 15 minutes, but if you miss it, you have to double that for it to come back. To go somewhere just done the road (less than a mile) we had to leave our room 45 minutes ahead of time just to make sure we would be one time. We were not only at the furthest tower, the Ocean, but we were also dead center of the circular tower making it the farthest walk to our room once we got off the elevator. If we walked fast, we could make it back to the lobby in under 10 minutes. This is okay if you are not dragging luggage or carrying groceries/purchases. If you forgot something in your room, too bad. There was no way I was going to waste another 30-40 minutes of my vacation to go retrieve the hat I realized I had forgotten once we got to the lobby
I am a beach person, so I cannot critique the swimming pools, one of which was closed. We did, however, try out the lagoon on our very first day. The water was cloudy and disgusting. You could see a film of sunscreen oil floating on top. When snorkeling, the water was blurry on the top 12 inches. All I could think of was getting out and taking a shower! They really need to urge people either personally or with signs, to NOT enter the water until 20 minutes after applying sunscreen. Not only is it bad for the water, but for the marine life as well.
As for the room, it was loud. The path to get to our room was brick, making all the carts being pushed quickly down the path sound like thunder. Did not appreciate the 7:30 AM or 10:45 PM cart races. Then there were the Myna birds. I felt like I was in a Hitchcock movie. They didn’t not chirp all night long, but they would continue their gatherings throughout the night without warning. The water in the shower was very inconsistent going from cold to almost scalding. I had to put a towel in the shower to stand on so I wouldn’t slip when running from the hot water. (There were no tub matts to stand on). I was shocked that there was no microwave provided. There was a mini refrigerator, however, which came stocked with leftover food from the prior guests. The only place to charge your phone was either in the bathroom or at the desk. NOTE: if you charge at the desk, be sure to turn off the desk lamp via the lamp and not the light switch when you enter the room as this will cut your power off. The bed had a big, scratched up, wooden headboard that had the alarm and light cords hidden within, so there was no way to conveniently charge your phone right by the bed. The bed was too soft as were the pillows. I had to roll my pillow up to get neck support. I felt every time my husband moved on the bed. The lanai consisted of 2 chairs and a lava bed just outside the railing that had no plants although it had a watering spout. Spider webs with large spiders had made their home there making it an undesirable place to be.
We never ate at the resort except for the luau. The food was mediocre and the show was too touristy and corny at times. Not the traditional large, local men that I was used to. A lot of the dancers were young. I felt like I was watching a group of kids performing at a 6 flags show. I’m happy we didn’t pay for it (we did a timeshare tour) cause it is too over-priced at $109 for general admission and $135 (I believe) for the “Alii” front row tables. Fish was dry, pork disappointing and desserts just okay. This is an insane price to pay for a meal, anywhere! The pictures they took cost $42 which we did not buy.
In conclusion, I would say staying at this resort is a total waste of my time. My vacation time is too precious to waste an hour of my time commuting back and forth to my room. We made sure when we left the room we didn’t return until we were done for the day. I would not recommend this resort to anyone! But I strongly urge anyone with disabilities or pain when walking for long periods of time, to RUN from this resort! Even if you are the type of person who wants to just stay at the resort, I honestly can’t see why you would choose this one. There is no convenience in anything at this resort. The engineer who designed this should be fired!
- Official Description (provided by the hotel):
- Let the aloha spirit wash over you in one of the world's most beautiful resorts: Hilton Waikoloa Village - Lagoon Tower and Palace Tower. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more less
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- Also Known As:
- Hilton Waikoloa Village Hotel Waikoloa
- Hawaii Hilton Waikoloa Village
- Hilton Village Hotel Waikoloa
- Hilton Village Waikoloa
- Waikoloa Hilton
- Hilton Waikoloa Village Resort