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“Nice place, huge, lots of walking”

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Hilton Waikoloa Village
Ranked #4 of 7 Hotels in Waikoloa
GreenLeadersSilver level
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice place, huge, lots of walking”
Reviewed 16 June 2014

The "Hilton Walk a lot" some call it. This place is huge, and offers a lot of different things for different people. Apparently the grounds are around 64 acres. It is such a big place with really 3 hotels, multiple pools, shops, a very slow monorail type tram for moving people around, as well as a canal with little boats that hold about 25 people that follow essentially the same course as the tram does. Because the place is so big, it sort of deserves a big review. And since I have a 5:45 hour flight I am going to give a fairly wide ranging review.

We stayed in the "Ocean Tower, King Bed, with Ocean View" The rooms in Ocean Tower are dated and need renovation. They are a little worn out and not the most updated colors. The bed was fine, the room had a small fridge - good enough to hold a half gallon of milk, some orange juice, and a some pop and beers - and a little coffee maker that worked great for the free coffee provided each day to have in the morning. It is my understanding that the Lagoon Tower? Has been remodeled more recently, but I did not see it nor talk to anybody in that part of the hotel. The Palace Tower is sort of in the middle but furthest from the Ocean and I am not sure that the views would be as good. Not sure how nice the rooms are in Palace Tower.

I am talking about all these different Towers because you might have a very different experience depending on where your room is. For me, a HUGE part of going to Hawaii is having a room and a lanai to sit and watch the Ocean and smell the sea breeze come in. The room we had on the Ocean Tower had an incredible view over the lawn out over the rocks and into the infinite sea, It was awesome, and had incredible sunsets every night. The lawn in front of the Ocean Tower is often used for wedding receptions and or ceremonies. We had once in front of us every night. Again, we enjoyed it, and found it to be entertaining. That said, if you want total silence and just the sound of the ocean, you won't get here. So go someplace else for solitude, you won't find that here or in any of the towers.
Here are a few other things to note about the place.

• The grounds are beautiful, and generally very well kept. There are many weddings held here, there was at least 2 weddings every night we stayed there. We enjoyed watching that, and seeing people get married, if that sort of thing gets annoying to you, I would not recommend staying here.
• There are lots of different pools, slides for young and young at heart. Waterfalls small pools, kid pools, big pools, pool activities, it is all there. You would have to be a real grump to not like what they offer in terms of pools. My only complaint was that there was not hot tub / Spa near the Ocean Tower. So if you like sitting in the hot tub/ spa in the evenings or whatever, you have to walk almost a 1/2 mile to do it. So I never did it, too much hassle.
• The on premise restaurants are generally pretty good, but expensive. There are a bunch of choices. Pizza, Chinese, Mexican Cantina, Bar Food, and KPC which is sort of streakhouse /fish fancy. We tried most of them all decent to good, all expensive.
• They offer a cool DVD now movie service - you get 2 free movies a day.
• The have a Sony PlayStation in the room. I think they also offer games with the DVD now service. I don't game on vacation.
• Getting in and out of the place does take a lot of time. If you are staying in the Ocean Tower, you have to plan for about 25 minutes and a tram, boat ride or a very long walk to get to your car to leave. It is pleasant in some ways, but after a week it becomes a menace, for that reason along I probably would not stay here again, it is just too much of a hassle getting in and out of the place.
• The hotel attracts a lot of the local people from the island especially on the weekends. They come in by the truckload to have birthday parties, gathering etc. If you have ever been to Great Wolf Lodge, this is sort of the Great Wolf Lodge of the Hawaiian Islands, especially on the weekend days. There are TONS of kids playing on the slides and pools, it becomes sort of a madhouse that way. You can escape it some by going to one of the small pools, but those pools don't have a view and are not that nice.
• Did I mention how slow the Tram is, it is very very very slow. It is island time ++, you just can't be in a hurry at this place.
• They have captured dolphins and you can pay money to pet them. It seems sort of cruel and weird to me, but they don't push it hard at all, and you can just ignore the dolphin encounter thing, and when we visited it seemed like most people sort of just pass by it with mild curiosity.
• Did I mention there are weddings everywhere. It is almost a wedding production line. Not Vegas, but always happening.
• They have a little lagoon that is fed by the natural ocean. That is fun for kids, and people who are not all that adventurous and want to snorkel in a safe protected hotel environment. They have Sea Turtles in there and a bunch of fish. They rent toys, SUP paddle boards, water bike things, pedal boats. Expensive prices, like $25 an hour for a paddle boat, which I thought was a rip.

  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Bob V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Berkeley, California
Level 6 Contributor
246 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 15 June 2014

The Makai Towers are quite nice, especially the rooms overlooking the dolphin pool. The property is spread out but if you are unable to walk the 5-10 minutes between locations, you may take the boat or the train/tram. Both are quite slow but you are in Hawaii. The restaurants are all quite good including the Cantina and Italian restaurants for casual dining. Lots of pools and the "beach" is actually a lagoon inside the property. This features a number of activities including stand up boards and snorkeling. Wifi is very good in rooms. Pay for either valet or self-parking. Quite a bit of shopping on site and upscale shopping center and then off property dining with 5 minutes.

Room Tip: For the Makai Tower, the third floor is only two floors up from the access side and three floors fro...
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  • Stayed June 2014, travelled with family
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Helpful?
1 Thank Clubsecretary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
henderson.nv
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 June 2014

First, let me say, our entire family loves the Hilton Waikoloa. We've vacationed here numerous times, always had fun, so when our daughter wanted her wedding here, we thought it was a no-brainer. Hilton lumps their wedding planning into their convention dept. For a destination wedding, you're usually not going to get the turn out you'd get for a corporate meeting. We were basically pleased with everything, but I think the Hilton just doesn't realize how different a small intimate (22 people) wedding is from a 500 person corporate dinner. They have 2 wedding packages and then, if you're doing a reception, you can either pick off their "seasonal" menu or one of two buffets. We chose to do a buffet-not our first choice for a wedding-that was a "taste" of 8 of the restaurants on the resort property. It included the best bar that was offered, some lighting and a few flower arrangements. We did this mainly because the lighting estimate came back in the thousands (!!) for basic lighting. We also upgraded the champagne and added LOTS of flowers. It was well worth it. Even though we could have fed a small army, the food was fantastic!! We had enough floral pieces for all the women to take one back to their room and still we took the centerpieces to the Hilton Grand Vacation condos we checked into afterward. We all would definitely recommend the Hilton Waikoloa for a wedding. But, know going into it, that it is very frustrating and stressful planning a wedding entirely by email and phone.

  • Stayed May 2014, travelled with family
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Helpful?
Thank wifeofb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fishers, Indiana
Level 4 Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2014

We stayed at the Hilton Waikoloa during our 4 days on the Big Island. We LOVED the Big Island, but the Hilton was not our favorite hotel of the ones we stayed at during our Hawaii travels.
The amenities were OK, but felt very 1980's. It was hard to get around the property. The pools were not as good as other hotels we were at. The best part was the Dolphin Quest! That is a must do and was really great.

  • Stayed June 2014, travelled with family
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Helpful?
1 Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
weirton, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014

meal costs for family especially children is extreme forced to leave property to seak other food choices. tram ride to other sections of property takes to long and boat hours are limited. valet cost per day is $22 which is step being room costs and taxs are already high.

  • Stayed June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Timm G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, United States
1 review
Reviewed 14 June 2014

The best place we ever stayed at. The resort was unbelievable. Great place for families and couples. We will be back! Our trip tp the big Island would not have been nearly as enjoyable if we stayed somewhere else. The resturants were pricey but the food was great. It takes 900 people to run this place. You always get what you pay for. I believe it was a great value compared to other places we could ave stayed at. The atmosphere is wonderful here and feels like fantasy land. That is what vacations are for.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverton, Utah
Level 6 Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 June 2014

My family and I just returned from Kona and we stayed at this hotel for 6 day which just wasn't enough. Hilton did a nice job with this hotel, can't beat the surroundings, staff is great but sometimes it is just too big.

We went through a travel agency to book this trip and they did a good job, others confirmed that this was a good place to stay after we had booked so our fears were alayed somewhat. One justs wants everything to be perfect when you go on vacation and this one was pretty dang close.

We rented a Jeep upon landing at the airport and that was the right choice, driving to the Hotel is about 30 minutes north...just a word about driving, speed limit is 55 mph and NOBODY speeds. I talked to a few locals about this and the consensus was: why speed there is nowhere to go, you are on an island and if you do speed all you do is go in the circle faster. Renting a car, that means you need somewhere to park it for the night and Hilton charges $17 for self park and $22 for Valet daily. I choose to pay the extra and if calling as I left the room, by the time we arrived at the front the vehicle was always waiting for us. The Valets were always friendly even though very busy. They waited for us to do our stuff before moving the vehicle and unjamming the traffic jam we caused in the front of the Hotel.

We had a PalaceTower room. There are two additional building for rooms, the Ocean Tower and the Lagoon Tower. Our room was large, 2 room unit. Our 2 boys 12 and 17 stayed on the fold away couch that they said was very comfortable to sleep on. They had a large TV to watch when mom and dad were not ready to get out. There was also an small inroom refrigerator and the standard ice bucket with ice down by the elevators. The main bedroom had a kingsize bed, 5 pillows and was VERY comfortable. We have found that Hilton beds are very good and we were pleased. The only complaint was that in this room it had only one bathroom and it was attached to the bedroom so the boys had to enter the bedroom to go to the bathroom.

The Lagoon is a very fun place. We spent the first day in the sun there we rented Snorkeling equipment and my son also wanted a paddleboard. The Lagoon is protected and has many types of fish and also on our first day we had about 7 Honu or sea turtles in the lagoon we could see up close. Just a very calm and serene animal. Next to the Lagoon was a holding pen for 2 Black Tip Reef Sharks (" No, you can't swim with them," a mom says to her 12 year old son) You can only catch an occasional glimpse and they are next to the Dolphin enclosures which if you pay the money you can swim or enter their pool. The Lagoon does lead out to open ocean which is a bit different, you get the wave action and is much deeper.

They have several pools but after spending the day in the Lagoon snorkeling, I could not get them to dip a toe in a pool.

The Hotel is close to several fantastic beaches. North of the hotel on Highway 19 in the Kohla Area are Waialea Beach, Hapuna Beach, Mauna Kea Beach. These each have very good to excellent areas for snokeling. Our favorite was Mauna Kea but you need to be willing to go farther out while Waialea in immediately off the beach. Hapuna is a wide gorgeous beach, bring your own shade it does get hot and trees are not close.

Food. We, in our travels got back to the area late and the sidewalks get rolled in about 9 pm. We ordered room service and it was good but a bit slow. The have a very good chocolate cake if the craving hits late at night. Some local restaurants but overall the food in not spectacular but there is a variety.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lbarlow2_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Waikoloa Village

Property: Hilton Waikoloa Village
Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Waikoloa
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Let the aloha spirit wash over you in one of the world's most beautiful resorts: Hilton Waikoloa Village - Lagoon Tower and Palace Tower. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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