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Hilton Waikoloa Village
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Reviews (8,629)
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Reviewed 17 August 2014

Great resort for resort holiday. There are some very nice touches that really make this sort of thing. The lagoon is great and provides a fantastic opportunity to swim with turtles. They were everywhere. Even by the pool there is sufficient amount of seating so that you are not wandering looking for a chair.
Food was pretty good and we didn't really have a bad meal. Staff were always very friendly and went out of our way to help, even when we had a small crisis which says a lot about the people there.
It is a resort so be prepared to pay.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank 4_inda_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

It was a wonderful treat to be and stay at the Hilton Waikoloa Village. This was our 2nd stay here, the last about 5 years ago, and we enjoyed every minute. Our room was on the top floor in the Ocean Towers with a garden view. We were certainly pleasantly surprised during the busy summer months to obtain this great room with a nice view. We booked the cheapest room they offerred just knowing it would be fun just being there and not being concerned about where our room was. What a wonderful treat to have it on the top floor Ocean Tower. We did not have any ocean view but we did have a nice view of the gardens and property. Though the room location was close to the elevator (1st room next to it) we never heard it at all. In fact, it was extremely quiet in and around our room area the entire stay. The rooms are large, plenty of space for 2 people, and do have small refrigerators which was a blessing. We spent most of our day time at the lagoon sunning and snorkeling. There are plenty of "beach toys" to rent an enjoy. We did not go to any of the other pools. As far as the restaraunts, they are pricey. Even more so than you would expect. If you can live off sandwiches and cold foods, it will save on food expense. The parking fee is $17 per day for self park. All in all, we really did enjoy ourselves and we would definitely stay again.

Room Tip: No matter what the price category room you choose, ask for a high floor. The views are great.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Travlin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

beautiful place, no real beach, just the fake lagoon beach. kids loved the pool. my wife decided to leave our 4 sets of snorkeling gear on our chairs at the lagoon to sort of "save them" while we went to get something at our room. come back and all our stuff has been stolen, along with a beach bag and our towels. some trashy southern folks were on our seats. like 20 staff people that work there were constantly walking all over the place taking food orders and picking up towels yet no one saw anything? right. security was useless, as were the staff. complete rip off of a place. to use a paddle board for an hour is 100$. to do ANYTHING even remotely fun is 100-300 per hour. dolphin experience? if you want to pay 300 bucks to watch the dolphin trainers play with the dolphins while ordering your kids around, then this is a great place.
one bright spot: Manager lady at the burger place next to the dolphin experience was the only helpful and nice person I interacted with. 20 bucks for a pineapple burger and fries. prepare to get gouged on food costs. the onsite hotel tour place you call is highly suspect. I think they get some huge commission whenever they arrange a trip with the local touristy things. I just called some local businesses that run the snorkeling and manta ray cruises (there are like 15 businesses that do them) and got a manta ray and snorkeling trip line up for 115$ just manta ray is 90$. the onsite "tour arranger" guy was quoting me 170$ just for the manta ray thing. hmmmmmmm? I think he is pocketing like 80 bucks per person?

by the way, for manta ray trip I recommend Big Island Diving

oh, 70$ for the breakfast buffet? rip off.

if you valet, they tell you 5 minutes to get your car,,, more like 20. if you are in a hurry, don't believe a word they say.

  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
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1  Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debi B, General Manager at Hilton Waikoloa Village, responded to this reviewResponded 19 August 2014

Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously and your suggestions will help us improve our property. Again, please accept our apologies for the inconvenience you experienced. If we can help in any way, please feel free to contact us.

Thank you,
Debi
tripadvisor@hiltonwaikoloavillage.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

My boyfriend and I stayed at the Hilton Waikoloa with family members who were visiting from the Mainland. We love coming to the Hilton Waikoloa anyway but it especially felt like a vacation for us even with our large group. The views and grounds are incredible, the rooms are super comfortable and quiet, and it was an excellent experience for all nine of the people in our group.

  • Stayed: August 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Christine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

The resort is a large and amazing place about 30 minutes from Kona with a bit of a Disney or Vegas feel, as it is so over the top with its size, grounds, shopping, resort transportation (tram and gondola), and restaurants. My husband, 11 year old, and myself stayed here for 5 nights in the MAKAI Lagoon Tower. Check-in was considerably faster since the MAKAI guests had their own check-in line. We had a rental car and chose to self-park with no problems, parking was close and convenient without the valet. The room was clean on arrival and kept that way, even with all of our sand and swimming activities. I liked that they were conscious of the environment, providing an option to reuse towels which we did. The room was quiet, comfortable, we appreciated the small fridge, daily delivery of bottled of water, and the ocean view was nice, but would have been better if we had been higher in the Tower. We were on the 2nd floor level which was the same/ground level as the shops and walking or riding the boats or trams around the resort, but 2nd floor from the grounds and pools. I highly recommend this end of the resort if you have children, as it was the by far the best location to easily access the main pools with water slides, waterfalls, the kiddie pool, and lagoon. We had the most fun in the lagoon, where we saw a variety of fish and turtles, just look out for inexperienced kayak and stand-up paddle boarders. For food, I recommend skipping the $30 breakfast buffet, instead for breakfast we enjoyed the less expensive Waikoloa Coffee Co. for waffles, pastries, breakfast sandwiches, and delicious coffee. While enjoying breakfast there, we also saw some really neat fish in the canal, including parrot fish and a barracuda that we found oddly cute that really seemed to be begging for a handout. The resort had a variety of convenient and nice shopping and restaurant choices both on sight, as well as at the nearby Queen’s Village. Favorite restaurants were the Kamuela Provision Company if you want a special meal with an incredible ocean sundown view (reservation ahead on the Internet recommended), Shaka Cones for delicious ice cream (try the macadamia nut rocky road), the Malolo Lounge (for dinner we just ordered several appetizers and dessert), and room service for lunch and dinner. Often times my husband and I would share an entrée and my son who is a picky eater had no problems finding things he liked. The only criticism is the lack of a natural swimmable beach, although it was a pleasant 20 minute walk to the nearby by salt and pepper “A-Bay,” and other beaches like Hapuna and Mauna Kea were just a short drive north. I did enjoy walking along the small beach area on the resort, looking for shells and just enjoying the sounds of the ocean in the early morning with my coffee. Overall, very family oriented, comfortable, and relaxing. If you want the big resort experience, this place is it.

Room Tip: If you have kids, definitely stay on the Lagoon Tower side of the resort by the main pools lagoon, and kid-friendly places to eat. If you are there for a romantic get-away, the Ocean Tower had beautiful ocean views, far fewer kids, and the most quiet.
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
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2  Thank Melanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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