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“Kohala Suites” 4 of 5 bubbles
Review of Kohala Suites by Hilton Grand Vacations

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Kohala Suites by Hilton Grand Vacations
Ranked #2 of 6 Hotels in Waikoloa
Certificate of Excellence
Longview, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Kohala Suites”
4 of 5 bubbles Reviewed 23 December 2013

Very comfortable room. Concierge was a big help with local activities. Kitchen was well equipped. Staff was very friendly and helpful. We will definitely be back with family again. Enjoyed the Hilton Hotel facilities too. Local malls have good restaurants we dined at several times.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Frederick Stewa... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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963 reviews from our community

Traveller rating
    565
    295
    73
    21
    9
See reviews for
578
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

From check-in to post check-out, HGVC Waikola Beach Resort exceeded our expectations. The manager and her staff were overwhelmingly helpful and friendly. The site's pool is currently under renovations (Dec 2013) but, we were given a few other options should we need it. Thank you to HGVC/Waikola Beach for another great Hawai'i experience.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
3 Thank Richard Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2013

This is a wonderful resort with great amenities, and extraordinarily courteous staff. The pool and bar was undergoing upgrades during our stay, but the pool and bar at the Bay Club was available just down the road. The resort shuttle provided excellent access to all parts of the Waikoloa Beach resort, running on a 30 minute shuttle. They were prompt, too! We will return in the future based on our enjoyable experience!

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Vernon Melvin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 December 2013

Great Facility. The rooms were clean and well kept. Staff were friendly and helpful when needed. Pool facilities also were well kept and very comfortable. I would recommend this particular facility to anyone who is looking for a good experience in Hawaii.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Junction, United States
1 review
3 of 5 bubbles Reviewed 11 December 2013

Had to drive for meals, food (restaurants, shopping centers) unless you stayed in the hotel. Most restaurants were only open from 5:00p-9:00p. Housekeeping only came in one time the entire stay (Sunday, 4:00pm-Sunday, 10:00am). If you wanted housekeeping to service your room more than once, you have to pay an additional charge. It did have a full kitchen setup, dishes, cookware utensils, dishwasher,(even supplied soaps) microwave, toaster, mini steam cooker, coffee pot, but only gave you enough coffee for one pot regular and one pot decaf for Sunday-Wednesday morning then you either had to go to Starbucks, conven. store, restaurant or food store (could make as many pots you wanted if you didn't forget coffee filters). Serviced room between 8:30am-10:30am Wednesday morning. Gave you enough coffee for one pot Thursday-Sunday morning. Check-out is 10:00am.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Kohala Suites by Hilton Grand Vacations, responded to this review, 23 December 2013
Mahalo nui loa (Thank you Very Much) for your feedback regarding our on property dining options and housekeeping services. We are always seeking to improve our on premise Food and Beverage offerings by constantly evaluating feasible options to expand these services while providing our customers with great values. Our fully appointed units when used on an ownership week include a single midweek cleaning service, but we are always happy to assist with replenishment requests for coffee, towels and supplies. We appreciate your feedback and sincerely hope that we will have the opportunity to serve you again in the future.

Glenn Okamoto
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paauilo, United States
1 review
5 of 5 bubbles Reviewed 11 December 2013

The staff is very professional & friendly.My family greatly enjoyed our stay. the ammenaties were excellent. This is the place to stay,it was affordable,clean,lots of space and we felt at home. This has been the best experience I have had at any hotel.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Sherri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elk Grove, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 10 December 2013

Property went through pool renovation two days into our vacation, but front desk staff did not disclose this. Found out that other guests who were staying through an RCI exchange were given a golf course view. We're HGVC owners, but were given a road view. Why couldn't front desk staff provide the better room to a guest who is an actual HGVC owner? George at the front desk was useless. Too bad this experience was so disappointing - staff at other HGVC properties are clearly better trained and supervised.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
2 Thank Nestor Torre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Kohala Suites by Hilton Grand Vacations, responded to this review, 23 December 2013
Please accept our sincere apologies for not providing you and your family with a great service experience from our Front Desk Team. Please be assured that we will be addressing the specifics of your experiences immediately with the leaders and team members of our front desk to avoid a reoccurrence. Again, our sincere apologies and we certainly hope that we will have the opportunity to serve you again in the future.

Glenn Okamoto
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kohala Suites by Hilton Grand Vacations

Property: Kohala Suites by Hilton Grand Vacations
Address: 69-550 Waikoloa Beach Dr, Waikoloa, Island of Hawaii, HI 96738-5707
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Waikoloa
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Kohala Suites by Hilton Grand Vacations 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Superbly situated adjacent to championship golf courses, the premier location of Kohala Suites by Hilton Grand Vacations provides an unsurpassed vacation setting. Hotel guests have access and charging privileges to the abundant facilities and amenities of the nearby Hilton Waikoloa Village hotel, including an enticing array of restaurants, boutiques, beaches and water recreation. Complimentary shuttle service is available between Hilton Grand Vacations, the Hilton Waikoloa Village, and area shops. Hawaii visitors staying at Kohala Suites by Hilton Grand Vacations will enjoy spacious two bedroom suites which incorporate a casually elegant tropical style, and feature a superb variety of upscale amenities and furnishings. ... more   less 
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Also Known As:
Hilton Grand Vacations Club At Waikoloa Beach Hotel Waikoloa
Hilton Hotel Waikoloa Beach
Hilton Waikoloa
Waikoloa Hilton

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