We stayed at the Hale Makai cottages for 3 nights after we got married on Kauai. We chose the cottages based on excellent reviews on tripadvisor. What a mistake.
From the moment we checked in, it was very awkward. Our cottage was not ready until 4pm (check-in time is advertised as 3pm), so we sat outside the cottage for an hour while the cleaning crew finished. Once we got in the cottage, the owner asked us to leave the cottage for 5 minutes so she could do something inside. Again, we sat outside awkwardly waiting. The whole stay was uncomfortable- twice we saw the owner peering through our windows (once while my wife was in the shower), and we did not have the privacy that we were hoping for on our honeymoon. Once we came home and the front door of our cottage was unlocked and sitting halfway open- with all our valuables and belongings inside. It turns out the owners come in and out of your cottage without telling you while you’re gone. Creepy. There was also a period of several hours in which the owner and a repair man were sitting on our private beach lanai fixing something- not quite what we had planned for our honeymoon.
Then there was the straw that broke the camel’s back…3 days after leaving, we got a rather rude email from the owner saying that we had broken a glass table and he would charge us $500 for the damages. We called the owner to dispute (one would remember breaking a glass table, would they not?) but he was very rude and accusatory, and basically blamed us for the damages and would not accept anything else. So much for customer service.
We absolutely would never stay here again, and highly recommend that you don’t either.
- Official Description (provided by the hotel):
- The Hale Makai Cottages are an exclusive Private Beach Front Estate, on approximately 2 acres with about 250 feet of actual beachfront at Kepuhi Point at the end of OneOne Road in Haena, North Shore Kauai. The Hale Makai Beachfront cottages are unique in their setting, location and privacy in comparison to most other Kauai Vacation Rentals. All five cottages have unobstructed ocean and garden views and direct access to the beach. ... more less
- Also Known As:
- Hale Makai Cottages Hotel Haena
- Hale Makai Cottages Haena, HI - Kauai