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“Sub-par kitchen”

Tropical Bamboo Hideaway
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Tropical Bamboo Hideaway
Seattle
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Sub-par kitchen”
2 of 5 bubbles Reviewed 14 December 2007

Our plan was to visit our daughter in Kauai over Thanksgiving, and host the Thanksgiving meal with her and her friends. We arrived after dark two days before Thanksgiving to find no light over the tiny lockbox – a minor irritation.

That night the agent contacted us to alert us to the fact that the electronic controls on the range had malfunctioned for the third time and that the oven didn’t work. Three of the four cooktop plates worked, but the downdraft vent did not since it was controlled by the touch panel. The downdraft vent was required by the design of the house. A new range was to be delivered by 5:00 pm the next day. This plan failed.

The next day, my husband inquired as to why there wasn’t a BBQ grill available, to be informed that the owner thought it was a fire hazard. The agent bought a gas grill and claimed it would be installed that day, chained to one of the stilts that the house rested on, at least two storeys below. We arrived back at the house late on Wednesday to a large unopened box. Again, my husband contacted the agent to inform her of this to which she responded that she’d paid cash to have it assembled. The local handyman showed up the afternoon of Thanksgiving day and offered to assemble it then, but by that time we had been forced to make other plans. As it turned out, it took several hours on Friday to put it together and it was late afternoon before it was completed.

By this time we had also discovered that the dishwasher didn’t work and the rancid smell when we opened it would seem to indicate that it had malfunctioned during a cycle. The handyman confirmed that the dishwasher did have power but could not find a solution as to why it didn’t work. As a result we washed dishes by hand. There was no attempt to fix or replace the dishwasher during our stay.

One of the nice bedside lamps in the master bedroom did not work, the switch was broken. In replacing it with a lamp from the other bedroom, we discovered an extension cord under the master bed with exposed wiring, obviously a hazard above and beyond the danger the gas grill might have presented.

We wanted to wash a few clothes, but found no detergent. We needed a flashlight the evening we arrived and neither of the two flashlights worked. Since we had to wash dishes by hand, a drying rack of some kind would have been convenient. The kitchen had no cutting board. A box of tissues and small bars of soap for the bathrooms would have been nice.

It seems to me that the whole point of renting house is to have a functioning kitchen so that one can cut down on the cost of eating out. Our Thanksgiving plans were thwarted by the inadequacy of the appliances which added to the expense of our vacation.

When we called attention to these facts the response was that ‘they’d done everything in their power to take care of the problems’. It didn’t seem like that to us. We were offered a ‘one night complimentary’ which we thought inadequate. We did receive that amount – just the check and no apology at any time for the inconvenience or added expense.

I would not recommend a stay here without asking for explicit details of what would be provided and confirming that all the appliances were in working condition.

  • Liked — ocean breezes
  • Disliked — nonfunctioning kitchen appliances
  • Stayed November 2007, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
5 Thank anglogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 reviews from our community

Traveller rating
    9
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    1
    1
    1
See reviews for
6
5
Solo
0
Business
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • English first
  • German first
  • Any
English first
Camden, ME
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 November 2007

We stayed at the Tropical Bamboo Hideaway in July. We LOVED it!!! The home is lovely, just like the photos on the website and it's fascinating, one of the first Bamboo homes to be built on Kauai - while we there people kept stopping to take photos of it.

The location was perfect- just across the road from a beautiful beach and it was great being able to go across the road to the local Coffee house in the morning if we felt like it for latte and the best bagels.... We also had dinner at the Mediterranean Gourmet, also just across the road from the house, great mediterranean food with an ocean view while you dine.

We had a great time at Tunnels and Kee beaches, just 5 minutes away and we enjoyed the short drive along the gorgeous beach road into pretty Hanalei (don't miss the sushi at Sushi Blues! )

If you scuba, the dive tour place right at the first driveway for Tunnels was great, especially the night dive. Being 5 minutes from a clean bed and a hot shower made it really easy to dive there as much as 4 times a day. Exploring the inner reef is pretty fun, but then the outer reef once I got familiar was incredible, including the cleaning station! You could walk it in 10-15 minutes if you weren't dragging gear with you.

The house was absolutely clean on our arrival and we had everything we needed. There's a little store in Wainiha halfway in between the house and Hanalei.

It was really nice being up in the cool breeze and I absolutely loved the views from the lanai. I really liked it far better than the 'developed' places in Princeville, although the golfing is unbelievable at http://www.princeville.com/golf.html.

We have been recommending Tropical Bamboo Hideaway to all our friends - we hope to come back next year, this time, more in the wintery months.

Peter and Angela - Camden, ME

  • Liked — Clean, breezy, and quiet.
  • Disliked — Having to leave!
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank Iwa_is_Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, CA
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 26 October 2007

STAY AWAY!! What a cleverly deceptive website. The photos on this site make this house like a secluded jungle paradise. Let me tell you the house does NOT match the photos. It is a pieced together kit house precariously perched on top of 40" stilts in a somewhat shady neighborhood. You need to hike up 3 sets of stairs to just get from the carport to the front door and even the smallest breeze sets the house swaying. I felt seasick the entire time. While you can see the ocean from one part of the lanai, the main view is the neighbor's below ground pool dug up and sitting on the "lawn", the construction going on across the way and to the front, and the neighbor's overcrowded carport, stuffed with various junk.

The location is terrible, a dark and windy 15 minute drive into Hanalei; the closest place for restaurants or stores. If you get hungry, forget being able to grab a quick bite.

And those are just the location disppointments! We arrived at 4PM as instructued by the property manager. The house cleaner was still cleaning. Having us there made her rush, resulting in a seriously subpar cleaning job. My husband and I ended up spending the first night finishing the cleaning and making the place look nice before our friends arrived so they didn't experience our same initial disappointment.

Soon after arriving, we got a call from the property manager asking if the kitchen sink was leaking. Upon checking we saw that the sink wasn't even attached to the drain and the bottom of the cabinet was completely drenched. We cleaned up the cabinet, put a bucket under and were instructed to not use the sink or dishwasher until they could get a plumber out to fix it. This was Saturday, a plumber finally came on Monday. We were also informed that the oven didn't work, they would be sending a repair person to fix it, but in the meantime it could not be used. A repair person finally came on Thursday and determined that it could not be fixed. Additionally, on the first night we noticed yet another lovely thing with the house, ants, gnats, spiders and mosquitos EVERYWHERE. The light switch, perimetter of the house and inside trash were COVERED in ants, there were dead ants piled along every edge of the house, the windows would be covered in gnats as soon as it got dark, a giant cane spider crawled into my shoe the first night and we were all quickly eaten by mosquitos. Then, on the last morning, I went to put my 1 year old down for a nap and a giant cane spider crawled out of the bed. Needless to say, he didn't get a nap that morning!

For a week's stay, we were given 1 roll of toilet paper and paper towels, requiring us to make a trip to the store to get these small necessities.

The manager called us several times during our stay making apologies for all of the inconveniences, but at no time made any offer to compensate.

The best came when after paying a cleaning fee and $500 deposit we were informed that they would be keeping our entire deposit because, despite paying a cleaning fee and never being informed as such "we need to have the house and all items in it clean and as they were when we arrived". We were charged $295 for a mattress pad, $130 for sheets, $50 extra cleaning fee, $50 admin fee and $20 in tax.

Save yourself the money and headaches and STAY AWAY FROM the Tropical Bamboo Hideaway.

  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
12 Thank trvlngmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropical Bamboo Hideaway

Property: Tropical Bamboo Hideaway
Address: Haena, Haena, Kauai, HI
Region: United States > Hawaii > Kauai > Haena
Hotel Style:
Ranked #2 of 2 Speciality Lodging in Haena
Number of rooms: 5
Also Known As:
Tropical Bamboo Hideaway Haena, HI - Kauai

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