Our plan was to visit our daughter in Kauai over Thanksgiving, and host the Thanksgiving meal with her and her friends. We arrived after dark two days before Thanksgiving to find no light over the tiny lockbox – a minor irritation.
That night the agent contacted us to alert us to the fact that the electronic controls on the range had malfunctioned for the third time and that the oven didn’t work. Three of the four cooktop plates worked, but the downdraft vent did not since it was controlled by the touch panel. The downdraft vent was required by the design of the house. A new range was to be delivered by 5:00 pm the next day. This plan failed.
The next day, my husband inquired as to why there wasn’t a BBQ grill available, to be informed that the owner thought it was a fire hazard. The agent bought a gas grill and claimed it would be installed that day, chained to one of the stilts that the house rested on, at least two storeys below. We arrived back at the house late on Wednesday to a large unopened box. Again, my husband contacted the agent to inform her of this to which she responded that she’d paid cash to have it assembled. The local handyman showed up the afternoon of Thanksgiving day and offered to assemble it then, but by that time we had been forced to make other plans. As it turned out, it took several hours on Friday to put it together and it was late afternoon before it was completed.
By this time we had also discovered that the dishwasher didn’t work and the rancid smell when we opened it would seem to indicate that it had malfunctioned during a cycle. The handyman confirmed that the dishwasher did have power but could not find a solution as to why it didn’t work. As a result we washed dishes by hand. There was no attempt to fix or replace the dishwasher during our stay.
One of the nice bedside lamps in the master bedroom did not work, the switch was broken. In replacing it with a lamp from the other bedroom, we discovered an extension cord under the master bed with exposed wiring, obviously a hazard above and beyond the danger the gas grill might have presented.
We wanted to wash a few clothes, but found no detergent. We needed a flashlight the evening we arrived and neither of the two flashlights worked. Since we had to wash dishes by hand, a drying rack of some kind would have been convenient. The kitchen had no cutting board. A box of tissues and small bars of soap for the bathrooms would have been nice.
It seems to me that the whole point of renting house is to have a functioning kitchen so that one can cut down on the cost of eating out. Our Thanksgiving plans were thwarted by the inadequacy of the appliances which added to the expense of our vacation.
When we called attention to these facts the response was that ‘they’d done everything in their power to take care of the problems’. It didn’t seem like that to us. We were offered a ‘one night complimentary’ which we thought inadequate. We did receive that amount – just the check and no apology at any time for the inconvenience or added expense.
I would not recommend a stay here without asking for explicit details of what would be provided and confirming that all the appliances were in working condition.
- Also Known As:
- Tropical Bamboo Hideaway Haena, HI - Kauai