The resort was in a great location on the east side of the island near Kapaa. The beach views were awesome! The room was nicely decorated and very comfortable, all the comforts of home. The pool was very nice, even though the towel ladies tried to act like lifeguards, strictly enforcing pool rules to the extent that patrons young and old were very frustrated. The bar/grill by the pool was not owned by Outrigger; the service there was outstanding but the prices were outrageously high.
Housekeeping staff was average, at best. Our room was not vacuumed once in the 13 days we were there. They tried to do the bare minimum each and every time we observed their performance.They forgot to give us dish towels on two occasions. They weren't overly friendly and didn't seem appreciative that we were guests of the hotel, essentially helping pay their salary. The day we checked out we discovered several roaches in the room.The front desk staff was not very considerate when we asked for a late checkout. They wouldn't even grant us one hour; but they would be happy to extend our checkout until 6PM for ONLY $125. That's not customer friendly.
Overall, for the price we paid, I expected more, especially from the staff. I can't justify rating this place higher just based on the views.We would probably consider staying there again, but I would definitely shop around for a similar view with a more competitive price.
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- Also Known As:
- Outrigger Waipouli Beach Hotel Kapaa
- Outrigger Waipouli Beach Resort And Spa
- Outrigger Kapaa
- Kapaa Outrigger
- Waipouli Beach Resort Kauai, Hawaii - Kapaa