Recently signed up for the 5 hour tour of the Wailua River tour in Kauai. The tour was scheduled to start at 12:15 PM. Since the morning tour was running late, our tour did not start on time and we ended up leaving at 2:00 PM - an hour an a half late. When questioning the company about the lack of time, that we paid for and expected, we were given the following response "your tour time still fell within our definition of 5hrs give or take. We do understand the wait, but its
just like sitting in traffic, a flight being delayed, or the lady in front of you in the grocery check out. The list goes on and on."
Don't expect what you pay for!
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