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“Rude”

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Aston Islander on the Beach
Ranked #3 of 11 Hotels in Kapaa
Certificate of Excellence
Reviewed 13 November 2013 via mobile

Never again will we stay at this Aston property. The front desk staff are not accommodating in the least. They need lessons on customer service. We had a late checkin and could not find a place to park. The room was not clean nor updated. The pool was nice but each night at 10 pm a rude security guard came and harassed hotel guests. We will not return.

Stayed: April 2013, travelled as a couple
5  Thank gatorfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaniela N, General Manager at Aston Islander on the Beach, responded to this reviewResponded 19 December 2013

Aloha,

Thank you for sharing your experiences while staying at the Aston Islander on the Beach. I apologize for any inconveniece which you experienced while staying with us. I have discussed this incident with my staff and am anticipating resolution to this problem immediately. I hope we have the opportunity to host you in the near future.

Mahalo,

Kaniela Neves
General Manager
Aston Islander on the Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,776)
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659 - 665 of 1,776 reviews

Reviewed 13 November 2013

This was our greatest vacation stay of the three on Kauai. The most restfull and quiet place to stay. Met great people at the tiki bar, excellent breakfasts at Eggberts just around th corner with reasonable prices and found a few other good restaurants nearby to. Traffic is slow moving through Kapaa and nearby, but for the most part, other drivers are patient and respectful. Will certainly be back here again.

Room Tip: Ocean front rooms are awesome and near enough to hear the crashing waves. Take the second or third f...
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  • Stayed: November 2013, travelled as a couple
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1  Thank Jerry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

Thanks to new management..Kaniela Neves, this hotel is back on track! Great continental breakfast is a welcome addition. Staff is always smiling and helpful. Resort is clean and well maintained. Met so many incredible staff and visitors while we were there. Perfect place to explore the rest of the Island. Rooms are well appointed and clean. Pool area is never overly crowded and had no problem snagging a grill to cook our evening meal..which we enjoyed while sitting on our lanai right next to the ocean. Highly recommend this property. Good value, great staff...perfect!

Room Tip: Go for ocean front room...you won't regret it!!
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  • Stayed: October 2013, travelled as a couple
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1  Thank bonomo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

Though this isn't an exceptional property, we were thrilled by its location, on the ocean, its quiet convenience, its unpretentiousness and the ease of doing everything from here. Hawaii, of course, is full of overblown resorts and very pricey gated properties; this had a nice, democratic feeling, and our oceanfront room allowed us to gaze out on the sunrises and sunsets, to take walks along the beach and to drive within minutes to any number of restaurants without feeling the press of crowds or the clamor of a "Holiday Experience."

Many people come back to this resort, which is very reasonably priced, and I would do so every time I returned to Kauai.

Room Tip: The oceanfront rooms are not much more expensive than others, but they offer a lovely view.
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  • Stayed: January 2013, travelled as a couple
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Thank spriyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

Dan O the bartender, makes the best! The view is awesome! We enjoyed them after a day at Lydgate State Beach which is a great safe and protected beach! Tell Dan O we sent you! Big tv to watch and you can walk on the beach there too! We went at happy hour and they were $6.00!

  • Stayed: November 2013, travelled as a couple
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1  Thank Jambajeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

I thought the IOB was a great choice for exploring all that is Kaua'i! From beginning to end, I thought the staff was wonderful, the location was perfect and the friends I made along the way created a lifetime of memories. I'd find it hard to believe you can find a nice staff on the island. Treat this staff well and see what it gets you. Housekeeping goes a little farther at this property to make you feel at home and the bar staff - don't miss those guys. They made my stay! It was nice coming back at night to friendly faces, fresh fruit and good conversation. Great food options are a quick walk away, so grab a bite in a box and come back to watch the sunset. They also have outdoor cooking options if you are up for it and a local music, "Manager's Party" night is a treat - don't miss it. Take a good look at IOB when you are researching your stay on Kaua'i.

  • Stayed: August 2013, travelled solo
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1  Thank Justin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

My partner and I booked this place for my birthday and we were not disappointed. It was very nice to wake up and sleep with the sound of the waves and having the beach just in front of the condo was very convenient. The kitchen area was a bit small, so it is hard to cook a meal, but in all, condo was very clean, the facilities were amazing,and I'd definitely come back!

  • Stayed: October 2013, travelled as a couple
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1  Thank Gleid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston Islander on the Beach

Address: 440 Aleka Place, Kapaa, Kauai, HI 96746
Phone Number:
Region: United States > Hawaii > Kauai > Kapaa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Kapaa
#3 On the Beach Hotel in Kapaa
#6 Family Hotel in Kapaa
Price Range: £133 - £900 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Aston Islander on the Beach 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Sitting on six acres of beautifully landscaped grounds, Aston Islander on the Beach features a sparkling pool with a poolside bar, lush gardens for strolling, and a beautiful beachfront location - popular for viewing Hawaiian monk seals. Enjoy the convenience of the adjacent Coconut Marketplace's 60 boutiques and restaurants. It's impressive oceanfront and plantation-style charm make this relaxing resort the most enticing retreat on Kauai. Please note: The hotel collects a daily amenity fee which includes DVD movies and Playstation 3 game rentals, Airport Shuttle service (must call hotel direct at least 24-72 hours in advance to make arrangements), a voucher for a refreshing Mango Lemonade OR Imua Coffee per paying adult, per one time per stay, daily newspaper, daily coffee and tea, in-room safe, WiFi internet, and local & toll-free calls. ... more   less 
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Also Known As:
Aston Islander On The Beach Hotel Kapaa
Aston Hotel Kapaa
Best Western Kapaa
Resortquest Islander Beach Kauai
Islander Beach Kauai
Aston Islander On The Beach Kauai, Hawaii - Kapaa

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