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“Good choice”

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Aston Islander on the Beach
Ranked #2 of 11 Hotels in Kapaa
Certificate of Excellence
Prague, Czech Republic
Level Contributor
138 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Good choice”
Reviewed 6 March 2014

We spent 4 nights in this hotel. Although we were mainly traveling and used the hotel only for sleepover we can for sure recommend it. Only small issue in the hotel is parking. There is insufficient count of parking lots in front of the hotel. If you are late, you have to park in front of market place, which is a little bit further.
Nice beach, clean rooms, well equiped kitchen (including microwave).

  • Stayed March 2014, travelled as a couple
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Helpful?
4 Thank FruhMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rochester NY
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 March 2014

We stayed at the Islander on the Beach from February 21-27. This resort was not my favorite and I’m usually pretty easy to please. Let me give some pros and cons:

Pros
- The room itself (an ocean front) was nice, clean with a comfortable bed, large bathroom and nice lanai.
- There was a kitchenette area with refrigerator, microwave and dishes/silverware.
- Nice pool bar area where we had drinks a couple of nights.
- The resort was centrally located on the island no matter where you wanted to go.
- We used the Concierge service, she was very helpful in booking a helicopter tour for us.

Cons
- The room was a third floor walk up. No elevators. You’ll want to be aware of this if you are disabled or have a medical condition. Also, we had 3 suitcases of 40+ pounds each; glad we only had to lug them up the stairs once!
- Parking is a problem. There are definitely not enough parking spaces for the number of rooms that they have. There is an overflow lot, but you have to go out and move your car by 10 a.m. The only good thing to say is that they don’t charge a daily parking fee. I think I would have protested that if I couldn’t even park in the lot.
- Then there’s the mandatory daily “amenity fee” of $15 for use of wi-fi, etc (we didn’t need wi-fi or the other services provided). While this seems to be a trend with hotels these days to make their rates look lower (much like airline baggage fees), I don’t like paying for services that I don’t use. Yes, I knew about the charge before checking in, but that doesn’t make it right. Either raise the room price slightly so everyone knows the actual price of the room and then offer “free wi-fi” or make it an optional charge. After all, how much does it really cost to provide a wireless signal?
- The beach is less than pristine. While the resort certainly can’t be responsible for Mother Nature, just be aware that there is a lot of debris on the beach and in the water (rocks, sticks, coconut husks, etc). Not a great beach for playing/swimming. Of all the other beaches we visited, this one was below average.

So all in all, wasn’t the most enjoyable place I’ve ever stayed, but it wasn’t so awful that I was demanding my money back. However, if we were to visit Kauai again, I think I would explore other options before booking here.

Room Tip: No elevators - so if you have a problem going upstairs be sure to request a ground floor room.
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  • Stayed February 2014, travelled as a couple
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Helpful?
6 Thank Angie49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 March 2014

We stayed on the third floor and paid for an " ocean front" room. The room upgrade was my wife's idea and she says it was worth it because she could hear the ocean, but we had to look at an angle from our balcony to see much of it. No elevators and we had big bags because of airline restrictions. No bell captain that I could see, so we lugged the bags ourselves. We did arrive late. Staff was helpful and professional, but we didn't need to interact much except for parking permits.

The construction appears to be 1970's era with concrete block walls and plywood & batten siding at the gables, rough sawn trim and stairwells. Well maintained and clean. Kitchenette had a sink, mini-fridge and microwave, cupboards were well stocked with crockery, implements, church key, flatware, and glassware.

In addition to taxes, there is an "amenity fee," for things like w-ifi and parking. It was disclosed upfront, but not charged in our prepaid reservation, so we had to settle up when we left. The parking lot filled up fast, so we ended up parking in the shopping center next door with a permit that expired at 10:00 am. Lots of walking to move the car.

No food service. In room coffee maker comes with enough good Kona coffee to make 4 cups a day. Powdered creamer, so the first stop was the Safeway just up the road for some half & half. The fresh fish place in the strip mall adjacent to the parking lot is friendly and casual. Despite the seafood emphasis, I had a beef filet from New Zealand which was very well prepared and tasty. The bar in the same strip mall may be the reason for the parking shortage - we didn't go there.

All in all, a pleasant place to stay. It was a little pricey, but everything on Kauai is, and compared to the places up the road in Hanalei, it was a real bargain.

Room Tip: Not sure I'd pay for ocean front again.
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  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank David_Jones2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lloydminster, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 March 2014

We stayed on the second floor. No elevators. Entering the room we found that the bathroom was dirty and the garbage from the previous people had not been emptied. When I called the front desk to notify them of this I was told that housekeeping had gone home already for the day. The man working at the front desk did come and empty the garbage and he did clean the bathroom. The next problem was the ants. They were crawling all over the sink and around the microwave...disgusting!! Apparently they do have a spray they use on them, but again housekeeping was gone for the day so couldn't provide us with any. The first morning we went to pour cereal into the bowl and the box of cereal was full of ants!!!!!

The closet/ cabinet with the safe and ironing board was disgusting...we couldn't put any of our suitcases or clothes in there as is stunk like urine!!! Therefore all our suitcases had to sit on the floor, and the small table which left no room at all to even move in the room! Not a pleasant experience....we will next go back there.

Parking is also an issue as others have mentioned

A complimentary room cleaning was offered at check in. We were able to choose the day we wished to have housekeeping come and clean our room. When we got back to our room that night it hadn't been done. When I called the front desk to notify them of this they told me nothing could be done about it as housekeeping had now gone for the day.

I think enough has been said as to why we would never stay here again with our family of 4

  • Stayed February 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
6 Thank cindy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaniela N, General Manager at Aston Islander on the Beach, responded to this review, 4 March 2014
Aloha...

Thank you so much for sharing your experience while staying at the Aston Islander on the Beach. I apologize for the inconvenience that you experienced while staying with us. I did speak with my Housekeeping Manager regarding your experience and we will be working on our communication processes between the Front Desk and Housekeeping departments in an attempt to eliminate any future issue similar to what you experienced. Additionally, I have spoken to my Guest Service Manager regarding the response you received from the Front Desk. Please accept my apology for the lack of response and failure by my staff to extend requested services. Please keep the Aston Islander on the Beach as a potential destination if you should decide to return to Kauai. It is my intention to correct these issues and I would love the opportunity to show you "first hand" of these changes...

Mahalo,

Kaniela Neves
General Manager
Aston Islander on the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackinaw City, Michigan
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 March 2014

This was our 4th stay over the last 5 years (went to the Big Island last year). This is a very quiet and relaxing resort with very friendly staff and house keepers. The rooms are adequate and have small fridge, sink, microwave, dishes and silverware. The lanai's are very roomy with a table and two chairs. There is a coin operated laundry facility on site (much cheaper than going to an offsite location). A good size pool, jacuzzi and pool bar. Nice sandy beach also.
The only negative is the lack of parking spaces. They will provide a card pass to park in the Coconut Grove Shopping area, but it is still a hassle.

Room Tip: Pay the little extra for an Oceanside room. Room 232 is an excellent choice.
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank jelemans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eau Claire, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2014

Very nice and clean resort. Staff is friendly and very professional. Right on the beach and close to restaurants shopping etc. so you can easily walk. An exceptional value for the money. Poolside bar is open until 10pm

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 39dodgefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 February 2014

Nice central location, oceanfront, pool, hot tub, poolside bar. We stayed in a ground floor room so it was easy to walk out to the pool or beach although the beach is not swimmable. Grounds are lovely and staff is friendly. We were only here for a week so we knew we would be spending most of our time exploring the island so we were not looking for a full service resort with all the amenities. We did enjoy our free ukelele lesson with Uncle Freddy.
The rooms were small for a family--my husband and I and our 14 year old daughter. We had a queen size bed and a pull out couch. The beds were comfortable and my daughter said it was the most comfortable pull out she has slept on. The room smelled very musty, though. There is a refrigerator so we were able to pick up some food. We enjoyed sitting out on the patio enjoying the grounds and the family of chickens that would hang out with us. We were traveling with another family and we had adjoining rooms but with both pull out couches in use, there wasn't any common space to hang out except on the patio.
Parking was limited and most evenings when we would get back to the hotel we would have to park in the overflow lot.
We ate at Trees, the restaurant adjacent to the hotel and we were pleasantly surprised. Food was very good. You can also walk to small shopping area that had clothing, gifts, a general store and ice cream. There is also a Hawaiian cultural center and we watched a free hula show on Saturday afternoon before heading to the airport.
We loved Kauai and the hotel was in a great, central location for exploring the island.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rarphie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston Islander on the Beach

Property: Aston Islander on the Beach
Address: 440 Aleka Place, Kapaa, Kauai, HI 96746
Phone Number:
Region: United States > Hawaii > Kauai > Kapaa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Kapaa
#2 On the Beach Hotel in Kapaa
#3 Romantic Hotel in Kapaa
#6 Family Hotel in Kapaa
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Aston Islander on the Beach 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Situated on a stunning oceanfront location, Aston Islander on the Beach offers true island hospitality with warm service and convenient amenities. Contemporary tropical-inspired guest rooms include air-conditioning and private balconies. Sitting on six acres of beautifully landscaped grounds, Aston Islander on the Beach features a sparkling pool with a poolside bar, lush gardens for strolling, and a beautiful beachfront location - popular for viewing Hawaiian monk seals. Enjoy the convenience of the adjacent Coconut Marketplace's 60 boutiques and restaurants. It's impressive oceanfront and plantation-style charm make this relaxing resort the most enticing retreat on Kauai. Please note: The hotel collects a daily amenity fee which includes DVD movies and Playstation 3 game rentals, Airport Shuttle service (must call hotel direct at least 24-72 hours in advance to make arrangements), a refreshing welcome drink per guest, daily newspaper, daily coffee and tea, in-room safe, WiFi internet, and local & toll-free calls. ... more   less 
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Also Known As:
Aston Islander On The Beach Hotel Kapaa
Aston Hotel Kapaa
Best Western Kapaa
Resortquest Islander Beach Kauai
Islander Beach Kauai
Aston Islander On The Beach Kauai, Hawaii - Kapaa

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