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“Find another place” 3 of 5 bubbles
Review of Pono Kai Resort

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Pono Kai Resort
Ranked #8 of 11 Hotels in Kapaa
Saratoga Springs, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Find another place”
3 of 5 bubbles Reviewed 4 July 2014

We were in a larger two bedroom unit and it seemed poorly constructed. We could hear everything that was going on upstairs. My husband and I had to share a room with twin beds that were too short. The service and staff was only okay. They try to charge for the internet and as a consequence, it never really works and is very frustrating. The beach in front was nice. The pool was too small for the number of people and was often crowded. They did have handicapped access to both the pool and hot tub that I had never seen before. It looks to be set up for an older crowd. I thought they were stingy with towels and it was a long walk to housekeeping to trade. They do not clean the rooms. On the plus side we had a nice kitchen that had everything we needed along with plates, bowls and pans and silverware. Our family was renting four units at the same time and they weren't able to put us closer together which we found disappointing. There is a croquet court (the mallets are in bad shape), a putting green and a volleyball net. There are several grills for bbqs but only a few of them have a picnic table. Great shaved ice and a good restaurant across the street.

Room Tip: Large units look like they were added later and not constructed well. I would go with the smaller un...
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mtngrltyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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691 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Honolulu, Hawaii
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

I have been a time share holder for a 2 bedroom unit here for the past 8 years. I have not only enjoyed the location of the resort, the spaciousness of the units, the amenities, the cleanliness of the grounds & the units themselves, but most especially the staff who over the years have bent over backwards to make sure that my family is well taken care of.

I simply would not have any problem in highly recommending this older resort complex in the heart of a most beautiful island.

Room Tip: They also have 1 bedroom loft rooms which can accommodate a larger group for the price of a 1 bedroo...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joey808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

I found the Pono Kai resort to be charming with helpful staff who even directed me where I could find an out of the way shop that made lovely reasonably priced leis. Major drawback was weak and intermittent WIFI available only in the lobby area. The signal strength was way too weak to reach the rooms although it is advertised. I must check messages daily. Get a third floor unit if possible. You will hear others walking above you. Terrific location to walk anywhere. I love the family low key feel compared to higher end timeshares I visit.

Room Tip: Ocean view and third floor are best.
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  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

We have a beautiful view and the unit is very roomy for the four adults here. The second bedroom is warm at night due to the fact that it has no a/c. The kitchen and bathrooms need some updating but they have been maintained fairly well. There are no baseboards. The caulking in the bathrooms is very sloppy. The kitchen and bathroom floors are vinyl and the cabinetry throughout the unit has seen better days. The closet doors throughout are akward and very ugly. For the money and location, I expected things to be a bit nicer. The decor is stuck in the early 80's which is odd because the carpeting seems very new. The unit is clean and the linens are fresh and clean. The pros outway the cons, so we would stay here again. The only real complaint we have is the noisy, loud, creaking floor boards, and there some roaches under the sink. I feel so bad for the people staying below us!! Now that I know what to expect, I would return if our other in-network properties are not available. The grounds are very beautiful and kept up very well. The area is quaint and we love spending time here. The beach area isn't very people friendly, as there are sink hole warning signs all over the place.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Travelgal60s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lees summit, mo
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

The Pona Kai resort is located pretty much in the center of the island just north of the airport.. You can go North or South where as if you stay on the North Shore if you want to go anywhere else it's a longer drive. The resort is older but we have stayed there for about 10 years now and have always found it well kept. There is a bike trail right in front of it and it goes 6 miles and I highly recommend it. You can rent bikes in town. Also the town of Kapaa is really relaxed and has a few good bar and grills etc within walking distance. Also grocery stores which we always go to and eat dinners from the grills by the units. Right next to Pona Kai you can go sport fishing and again walking distance. There are great waterfalls and hiking within just a few minutes drive. Also a municipal golf course that you can play for $45 just a few minutes away. We have always been completely happy with this resort.

Room Tip: Some of the two bedrooms have the master bedroom facing the ocean with large windows. Our Unit is g...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kcrosby1056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CondoRentalsHI, Condo Rental Agency at Pono Kai Resort, responded to this review, 23 June 2014
Mahalo for your review of the Pono Kai Resort. I am not sure if you stayed in one of the condos our vacation rental company manages, but we appreciate your kind words about the grounds, locations, and nearby activities. The Pono Kai really is in a fantastic central location for exploring all the island has to offer!

Mahalo,
Keith
Condominium Rentals Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

We spent 1 week at Pono Kai in the largest (2 bedroom) unit. I'd give Pono Kai the equivalent of a 3 star hotel rating. It's a nice place and the employees were all friendly and helpful. The location of Pono Kai can't be beat. You can easily walk to shops and restaurants. Pono Kai isn't what you'd call an upscale complex (with granite countertops and travertine tile), but the units are very nice and comfortable and we were very happy with our unit. The units are a little dated but I understand they are slowly remodeling them. Most importantly, the beds were comfortable. In our unit, the master bedroom had a king size bed and the second bedroom had a queen. The second bedroom in our unit did not have air conditioning so the occupants of that room were a little warm during their stay. There were air conditioners in the living room and master bedroom. The grounds are meticulously kept up. You can borrow beach towels, beach chairs and beach mats from Housekeeping, so no need to bring your own. They have a mini putting green and croquet, and outdoor BBQ grills. The beach area is small (not much beach before you hit the water) but it's still adequate. Our only disappointment was that the air conditioning units are located on the lanai. They put out a lot of heat when they're running so it was nearly impossible to sit on the lanai to enjoy the views. Don't forget to check out Tropical Dreams ice cream store in the Safeway shopping center, next to Panda Express. Great soft serve (and hand dipped ice cream)! Once we found it, we headed there every day.

Room Tip: Choose Units A or B as they are close to the beach with little or no ocean view obstruction.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank luv2travel6354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redmond, Oregon
Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Overall, I found my experience quite nice. I would suggest that you not stay in the buildings that face the highway. The noise is considerable and many units do not have air conditioning, just fans and windows so you can't block the noise. The wait to rent items can be rather long as the conceriege desk is also responsible for that. We waited 20 minutes as she conducted several phone calls until we were helped.

Room Tip: Rooms facing main parking lot will be very noisy from highway traffic.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank msstenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pono Kai Resort

Property: Pono Kai Resort
Address: 4-1250 Kuhio Hwy, Kapaa, Kauai, HI 96746-1658
Region: United States > Hawaii > Kauai > Kapaa
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kapaa
#5 Top resorts Hotel in Kapaa
#8 On the Beach Hotel in Kapaa
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pono Kai Resort 3.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Pono Kai Hotel Kapaa
Pono Kai Kapaa
Pono Kai Resort Kauai, Hawaii - Kapaa

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