My husband and I have been to Poipu/Koloa many times. I found this property on line and WOW, did the manager/owner (Summer) ever misrepresent this property.
On our arrival while dark and late we stumbled around for 1/2 hour trying to locate our cottate. We were given a four digit code to enter into a box to retrive our key. After three phone calls I finally reached Summer and she said our cottage was the garage remodeled. It was down hill from there.
According to the website and after speaking with owner/manager(Summer)prior to our arrival , we were to have Egyptian Cotton bath towls, Luxury high thread designer bedding, stocked kitchen, boggie boards to use, iron and ironing board, games, books, entertainment center with CD player, etc etc. Needless to say, the bathroom towl rack was hanging on by one screw . We were given one decent towl, it goes on and on. I went to use the swimming pool one day, it was dirty, the pool chairs were muddy. While outside I spoke with a family who had rented another cottage and main house. They were very upset as well with the accomodations and felt ripped off.
I contact Summer and the housekeepng three times for clean towls and sheets. Never did I receive a return call back. Once they received our final payment believe me, that was the last time we saw them. This property was NOT a value at all. I was not expecting the Ritz as we did not pay Ritz prices, but clean towls, bedding, a few things mentioned on the web we were promised, would have been nice.
The only nice thing about this property was the location.
Never Again...Stay Clear
- Official Description (provided by the hotel):
- Hale Pohaku is a half acre compound of four beach cottages, only a one minute walk from the ocean at Poipu Beach, Kauai. The houses can be rented individually or all together, and we welcome family reunions and weddings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Hale Pohaku Beachside Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hale Pohaku Beachside Hotel Koloa
- Hale Pohaku Beachside Resort Koloa, Kauai, HI