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“Great customer service”
Review of Seasport Divers

Seasport Divers
Certificate of Excellence
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Attraction details
Owner description: PADI 5-Star Dive Center providing guided dive charters off of Kauai and Ni'ihau. SCUBA certifications. Introductory SCUBA lessons daily. SCUBA & snorkel gear rental and sales. Only dive operator with two store locations on island.
San Francisco, California
Level Contributor
3 reviews
“Great customer service”
Reviewed 24 November 2013

Rented some diving gear and the stuff was knowledgeable and friendly.
The mask fit perfectly and the gear seemed pretty new.
Recommended!

Visited November 2013
Helpful?
Thank Beders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seasport_Divers, Manager at Seasport Divers, responded to this review, 8 December 2013
Mahalo for taking the time to write your review and for coming back and visiting us! We hope your trip this time around was as memorable as the last time and we look forward to future visits with you and your family.
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English first
Arroyo Grande, California
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“Terrible Customer Service”
Reviewed 13 November 2013

Our experience with Seasport Divers was extremely disappointing. We visited Kauai in August of 2013. It was the first time our whole family had made it out to Hawaii together and we looked forward to sharing the scuba diving experience together. My wife and I and Paddi divers and our kids signed up for the one day certification course with Seasport. The day before our scheduled dive I called in to confirm our reservation. The manager at the shop said he could not find our reservation and would get back to us shortly. After waiting several hours we called back again and they discovered that their employee, who had recently been fired, scheduled us for September 2nd instead of the date we were supposed to dive which was August 2nd. He continued to tell us that all there boats were full and they had no room for us to dive the next day. We asked for other contacts that Seasport had on the island so that we could still dive and the manager refused to give us any information about other dive shops. Seasport divers made no attempt to fix a problem that their staff had caused and offered no token for their staff’s incompetence. I would strongly recommend against using this company

Visited August 2013
Helpful?
5 Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seasport_Divers, General Manager at Seasport Divers, responded to this review, 17 November 2013
Here at Seasport Divers, we pride ourselves on great customer service and a friendly atmosphere. Unfortunately in this instance it was not perceived that way. Our scuba diving community on Kauai is tight-knit and all organizations promoting this activity work closely together, both in operation and preservation of the sport and the environment. We value all of our visitors experiences while on Kauai, whether it is above or below the water and wish to make them as positively memorable as possible. Lessons were learned from this situation and measures have been taken to insure all bookings are made correctly. We have options of both online reservations and over the phone; either is made possible to suit your individual preference. Confirmations can also be requested, sent and verified when bookings are created to further guarantee your activity date and details. We would like to apologize for the circumstance described above, but do invite you to come join us or any of our fellow dive companies if you’re ever back on Kauai.



Mahalo,

Seasport Divers
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Missoula, Montana
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“You won't be disappointed”
Reviewed 27 October 2013

My last day of vacation I took a chance on a introductory dive session for non-certified divers and I'm glad I did. Our instructor, Noe, was terrific. She took us to a calm bay where we practiced skills, then after lunch we took a boat to "plate-lunch" then the "caverns". We saw probably over 20 sea turtles and lots of smaller creatures that she wrote the names of with an etch-a-sketch board. Of all the things I did on the island this was by far the best value.

Visited October 2013
Helpful?
1 Thank Alistair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seasport_Divers, Manager at Seasport Divers, responded to this review, 5 November 2013
Aloha Alistair and mahalo for writing your review. We're glad you took a chance and jumped in the water with Seasport Divers! Noe has been diving with us for years and knows the dive spots like the back of her hand and has a knack for bringing out the marine life. If you ever decide to get certified we would live to play a part. Don't hesitate to contact us to find out the many options in becoming a PADI Openwater Diver. We look forward to diving with you again someday. A Hui Hou!
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Indianapolis, IN
Level Contributor
110 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
“Great Operation”
Reviewed 27 October 2013

Did a one-day, two-tank morning dive on 10/17 with Ryan as the dive master (and I believe Andrew as the boat captain?). Both were very personable and informative, yet professional. Ryan did a thorough dive brief before each dive, was very good at keeping track of the group while in the water, and was great at locating different things and ensuring everyone was able to see what he found. It was great to have such a large boat for only 5 divers (6 counting Ryan) and it was nice to have a rinse barrel as several of us had cameras. It's obvious that both Ryan and Andrew are in-tune to the environment as time was taken during our surface interval to retrieve an abandoned net that could cause harm to the sea life in the area. Also, a pod of dolphins was found and followed by the captain for a little while. Back at the shop, a video review of the dive was conducted by Ryan and log book information was given. This is the first time in my 30 dives that I've seen a shop do this. These little things are what sets them apart, in my opinion. And talk about a small world, it turned out that Ryan grew-up about two miles from our home here on the southside of Indianapolis! I highly recommend this operation.

Visited October 2013
Helpful?
1 Thank Hoosier1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seasport_Divers, Manager at Seasport Divers, responded to this review, 5 November 2013
Mahalo for taking the time to write your review. We strive to provide an exceptional experience for our customers and understand that it's also the little things that count. We're glad the you appreciated that. What a great coincidence with Ryan! We hope to have the opportunity to dive with you again in the future. Till then... A Hui Hou
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Seattle, Washington
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Great experience”
Reviewed 21 October 2013

My husband and I truly enjoyed a great adventure to Niihau island for a day for scuba diving with Andrew as the dive master. We had a wonderful day full of amazing diving! The crew was very knowledgeable, helpful and kind. We highly recommend this experience.

Visited October 2013
Helpful?
1 Thank 584sarac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seasport_Divers, Manager at Seasport Divers, responded to this review, 21 October 2013
Aloha Sara and mahalo for taking the time to write a review on your experiences of the "Forbidden Isle." We're glad that you and your husband enjoyed your dive with us at Seasport Divers and hope you can come back again and dive with us! Aloha until next time...
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