This is a really beautiful resort, perhaps the best on this island. The pool is gorgeous and fun (and pools are important to us as we don't swim in the ocean), shops lovely, location on a small harbor is ideal, wonderful views from all the restaurants. Almost the entire staff was courteous and helpful........with one exception.
This was the absolute worst concierge service we have ever encountered and really not up to the standards of a resort of this quality. We had a very short stay here and wanted to cram in an activity or two if possible. At different times we actually spoke to two different employees at the concierge desks to find them fairly unhelpful. When one of our own ideas did not work out we had hoped for some suggestions but both of them seemed as if a sold tour would come out of their salaries. Getting information was like trying to remove a splinter from deeply imbedded flesh. One young woman bordered on rude. Is Concierge Service the punishment desk?
I rated this resort as Very Good only because I hope these two were just passing through, but it really brought down the score to about 3 1/2. Management, please take note. Some education and training needs to be done in this area.
- Official Description (provided by the hotel):
- Known for its warm island hospitality and idyllic location on the Garden Isle, the Kauai Marriott Resort on Kalapaki Beach underwent a $50 million upgrade, with major enhancements to all its guestrooms, suites, restaurants and pool deck. Unique among hotels in Kauai, our resort sits on Kalapaki Bay and offers a wide variety of recreational activities, a superior beach experience and 18 holes of Jack Nicklaus championship golf at the adjacent Kauai Lagoons Golf Club. Business travelers will enjoy our 5 Star Hotel's 20,230 sq ft of flexible meeting and event space in Kauai. Guests traveling for pleasure will enjoy one of the largest family-friendly pools in Hawaii and our spacious 5 star hotel rooms, most of which offer spectacular views and feature a balcony. Pamper yourself with a luxurious spa treatment at our hotel's on-site Alexander Spa and Salon. Discover a leader in style and service among Kauai hotels and resorts and enjoy breathtaking beachfront views at the Kauai Marriott Resort. ... more less
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- Also Known As:
- Marriott Kauai Hotel Lihue
- Marriott Kauai Hotel Beach
- Marriott Lihue
- Lihue Marriott
- Marriotts Kauai Beach Club
- Kaua'i Marriott Resort Kauai, HI