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“Good but ants in the room which problem was never fully resolved”
Review of Kauai Beach Resort

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Kauai Beach Resort
Ranked #4 of 11 Hotels in Lihue
Certificate of Excellence
Montoursville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good but ants in the room which problem was never fully resolved”
Reviewed 28 December 2013

We stayed 4 days/3 nights at KBB. The accommodations were very nice. We booked the breakfast package and the price for our room and daily buffet were very reasonable. The food at the buffet was good which included the omelet station for fresh eggs daily. We enjoyed sitting at the pool area and having happy hour at the pool bar. The resort also has access to tennis courts at the next door resort and as avid tennis players we were able to play on their courts free of charge which made us very happy. The only issue we had with this resort was tiny ants which we found in the bathroom on our first morning. Most at the desk when we complained were understanding about the situation; however, one attendant was quite rude. They sprayed a couple of times and did offer another room but with a short stay we did not wish to move. Upon checkout, we requested some type of compensation for the inconvenience of the ants but were offered nothing. This hotel is very nice and I would stay again however, I do believe that we should have been offered some type of compensation for having to put up with the ants and odor of the pesticide which did not even help as we found the ants again the morning we checked out.

Room Tip: Look for available packages. The breakfast package is well worth it.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Charlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 6 January 2014
Aloha and thank you for your review of the Kauai Beach Resort. Needless to say, we are disappointed that you encountered some ants in your accommodations and we sincerely apologize any inconvenience this caused. It is the resort's practice to offer alternate accommodations so that we can address any issues of our guestrooms right away. We are however very pleased to learn that your overall visit with us was pleasant and that our staff provided you with excellent service. We hope to have the pleasure of your return visit in the not too distant future. Mahalo!
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Traveller tips help you choose the right room.   Room tips (701)
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Vancouver, Canada
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 December 2013

Although this hotel was very nice, and worthy of 4 stars in look and service, I won't return because I am a very light sleeper and did not feel rested despite moving my room a few times. One can't really blame the hotel for the type of people that stay there, nor can you blame the staff for the room walls being on the thin side. Probably the average sleeper won't mind, and experience can vary from one person to the next. Note that I stayed for a week.

Pros
-farther away from main tourist area, and the town of Lihue, which suited me fine but attracted some less quiet guests to my dismay(cheating me of enough sleep on more than a few occasions), so this fits into both pros & cons

-consistently good customer service over my week long stay

-looked like a resort and worthy of 4 star rating

-clean and very reasonable laundry room, surprisingly cheaper than the laundry-mat in town

-nice beach in front of hotel, but not for swimming in, too rough, and has Portuguese man- of-war (looks like a jellyfish, which can be harmful even when dead), so this fits into both pros & cons

-hotel is well marked on highway, which is very helpful when you realize how challenging driving in a new place with little signage and little to no night lighting is (try to arrive in the daytime)

-entertainment in the hotel; they have music in the bar a few times a week, and had the musical South Pacific performed in the hotel(not sure where as I didn't go)


Cons
-thin walls
-soft mattress
-see comment above about distance
-free wifi only in the lobby; can get plugged in Internet in your room for a fee, also there was a computer room available---not sure if had to pay as I never used it

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pineapple-hula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 6 January 2014
Aloha and thank you for your review of the Kauai Beach Resort. Needless to say, we are disappointed to learn that you were not completely satisfied with your stay due to the lack of your ability to get quality sleep. We sincerely apologize for the inconvenience you experienced and we certainly will take your feedback into consideration. We do however, appreciate your kind comments on the consistency in excellent service you received from our staff and the convenience of the resort's location. We do hope that you will reconsider visiting with us again in the near future. Mahalo!
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Langley City, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 December 2013

My husband and I returned to the Kauai Beach Resort for a two week stay after enjoying ourselves so much there last April. We love this resort !! We find this resort very relaxing and quiet. The staff is always so friendly and helpful. We were upgraded to a pool view-ocean view room and it was fantastic. We had our daily walks on the beautiful beach that goes for miles. We took advantage of the free shuttle bus that takes you to the mall and returns to pick you back up.. We picked up a few groceries and snackes. The beds are so comfortable and they have lots of pillows. The grounds are beautiful and well maintained. Everything is so perfect and clean - The pools are sparkling clear and there are always lots of lounges around the pool. Hope to return to the Kauai Beach Resort soon.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
5 Thank Darlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 23 December 2013
Aloha and thank you for your review of the Kauai Beach Resort. We are delighted that you returned to stay with us and that again, you found the resort to be very relaxing and the accommodations comfortable and clean. We also appreciate your kind comments on our staff and the friendly service with aloha they provided. We look forward to your return visit in the very near future. Mahalo!
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london
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 December 2013

A beautiful spot and a lovely resort. Delightful salt water pools and a great slide!!! Food was always excellent but the beach is only for walking along. Reef and coral and rocks you cannot sea swim.
The only problem is its relative isolation, you really need a hire car if you stay there for a few days. The mall is a waste of time who needs to see Macys? However it looks like anchor Village has more interesting shops and there is another shopping place but we never got there. Lovely island and lovely resort well worth a visit.

Room Tip: Ask for sea facing not lagoon
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank dancerstansted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 23 December 2013
Aloha and thank you for your review of the Kauai Beach Resort. We are pleased that you enjoyed your visit with us and that you found the facilities to be delightful. The resort is isolated, however, we do have a rental cars on sight for our guests to enjoy a day use or longer. We appreciate your feedback and we hope to have the pleasure of your return visit in the not too distant future. Mahalo!
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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2013

The service was great! The staff members were nice and helpful. They would always say ''Aloha'' to us. The cleaning lady made our room from messy to clean. Though, when we ate at their restaurant the price was pretty expensive. The food was good, but it was to expensive. So my advise to anybody who is going to Kauai is to dine at local shops. The biggest thing that upset me was the parking. The parking cost 10$ per night and staying 10 days would be a 100$. So, if you have a car your going to be paying some money right there. The pool was big and creative they had a spa and a little waterfall. This hotel was great, but needs some repairs.

Room Tip: All the rooms in this hotel are great.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Andrew124v24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 23 December 2013
Aloha and thank you for your review of the Kauai Beach Resort. We are delighted that you enjoyed your visit and found the accommodations to be clean and comfortable. We appreciate your kind comments on our staff and the warm and friendly service with aloha they provided. With respect to your concerns on the parking fee, we apologize for any inconvenience you experienced. It is common for resorts in Hawaii to charge for parking and in comparison to other resorts on island, the Kauai Beach Resort has not resort fee and a low parking rate. Again, thank you for your feedback and we look forward to welcoming you back before too long. Mahalo!
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Malibu, California
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 December 2013

Just spent a great 5 days at KBR. Conveniently located near the center of everything on the Island. A REAL BARGAIN if you can get their package that includes a car, parking, breakfast and internet and a beach facing room! And, I live on the beach in Malibu.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Henry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 23 December 2013
Aloha and thank you for your review of the Kauai Beach Resort. We are delighted that you thoroughly enjoyed your visit with us and that you found the resort to be of great value. We sincerely appreciate your feedback and we look forward to welcoming you back in the not too distant future. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockledge, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 December 2013

I recently stayed 5 days & found the rooms clean &quiet, beds comfortable. The tv remote was repetitive &frustrating. The staff was friendly &helpful, the Expedia lady helped me to arrange great tours! The grounds & pool areas were beautiful & well kept. The main lobby was beautiful. The food was great but a little pricey.
Only one complaint, they arrange shuttle pick up & returns and warn you of a strict schedule which is fine and I relied on returning to hotel in plenty of time for my next arranged tour. After being 50 minutes late for our pickup I called the hotel to see if they forgot us. They told me they had been busy but would pick us up shortly. I almost missed the pre-paid tour by the time we got back to hotel. Perhaps a solution to this would be to ask for our cell phone # so they could alert us if they're going to be that late, then you wouldn't feel stranded. That was the only issue, I would definitely stay again!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jackieandcraig3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager808, Manager at Kauai Beach Resort, responded to this review, 23 December 2013
Aloha and thank you for your review of the Kauai Beach Resort. We are so pleased that you enjoyed your visit and found the resort accommodations to be clean and comfortable. We also appreciate your kind comments and the excellent service they provided. Your feedback on our shuttle service has been addressed and we apologize for any inconvenience you experienced. We hope to have the pleasure of your return visit to the beautiful Garden Island. Mahalo!
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Additional Information about Kauai Beach Resort

Property: Kauai Beach Resort
Address: 4331 Kauai Beach Drive, Lihue, Kauai, HI 96766-8109 (Formerly Kauai Beach Resort - an Aqua Boutique)
Phone Number:
Region: United States > Hawaii > Kauai > Lihue
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lihue
#3 Family Hotel in Lihue
#3 On the Beach Hotel in Lihue
#3 Business Hotel in Lihue
#4 Romantic Hotel in Lihue
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kauai Beach Resort 4*
Number of rooms: 350
Official Description (provided by the hotel):
Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. Guests enjoy stylish accommodations with modern day amenities and Hawaiian ambiance. In a convenient location close to the airport, shopping, and championship golf, the hotel also offers FREE airport shuttle service, 2 restaurants, a lounge, entertainment, 4 pool areas, a 75-foot lava tube water slide, a 24/7 fitness center, spa, business center, meeting rooms, a ballroom, and parking is a $25/daily fee. A daily resort fee includes WiFi internet access, movie and game rentals, and more. Experience the best in island hospitality and charm of Hawaii when staying at the Kauai Beach Resort. ... more   less 
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Also Known As:
Kauai Beach Resort - An Aqua Boutique Hotel Lihue
Hilton Kauai Beach Hotel
Hilton Lihue
Hilton Kauai Beach Resort
Lihue Hilton
Kauai Beach Resort HI

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