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“Awesome Customer Service, Amazing Location, and Great Rooms” 5 of 5 bubbles
Review of Kauai Beach Resort

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Kauai Beach Resort
Ranked #4 of 11 Hotels in Lihue
Certificate of Excellence
Seattle
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome Customer Service, Amazing Location, and Great Rooms”
5 of 5 bubbles Reviewed 16 April 2010

My Mom and I came to Kauai to enjoy a vacation together. I had arranged a private rental that unfortunately did not work out (see other reviews: SandPiper, Ahh Aloha Rental Services), so we ended up having to leave. After a quick internet search I called the Kauai Beach Resort and was able to check in the same day!

We arrived after a full day of play in Kauai. The staff were amazingly helpful, super kind and the beginning of our experience was off to a great start. This fantastic customer service was just what we needed after having to leave our previous accommodation for safety reasons and noise issues and then dealing with horrific customer care from the private vacation rental agency.

We had a drink in the lounge - affordable, tasty, prompt and kind service then made our way to our room.

The room was clean, the beds were extremely comfortable, great shower, awesome view...it could not have been any better. We slept great - our first night of quiet uninterrupted sleep on the island.

We stayed here for two nights. I originally did NOT want to stay in any type of resort - like atmosphere as I prefer to be away from superficial and materialistic atmospheres, the Kauai Beach Resort was none of that. It was a pure delight to stay here. I will return and will recommend to others.

  • Stayed April 2010
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank HawaiiSun4Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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california
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 13 April 2010

I thought this was a very nice place to stay. The staff were fantastic and very helpful. The grounds were beautiful, the pool was great and the bar on the beach was great. The only things I did not like was the charge ($13 a nite) for parking and the charge ($13) for internet. Although I was close enough to the lobby that I was able to get free wifi. The only problem I had was when I walked into the bathroom the first time the was a roach in the tub. I informed the front desk and they were very sorry of course, but they ended up giving me a roll a way at no cost for the entire stay. One thing more, The Chickens gotta go!

  • Stayed April 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank llf2d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 April 2010

We stayed at this hotel at the end of our vacation for a few nights, and the hotel is quite nice. The rooms were very clean, and the location has a great view and a nice poolside bar and grill. There are many waterfalls onsite, and a pretty lagoon that winds through the property with ducks and geese wandering about. We had a lagoon view, and our patio was right on the edge of the lagoon - it was very nice and peaceful to hear the ocean, and see the lagoon and wildlife. They have ocean front rooms, but they were a lot more expensive, and the lagoon view was lovely.

We have small children and like a lot of pool time, and I wish the roooms had the pull out clothesline in the shower for drying bathing suits. There are 4 pools and a nice waterlslide with great ocean views, but the pools were very chilly, and so it was difficult to get our full enjoyment out of the stay.

Even so, it was a great value for our money (we got an online rate; I would recommend it over the rack rate), and worth taking a look at.

  • Stayed April 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HAvacationmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 6 April 2010

Was not too impressed with this Hilton, stayed for a few nights while we explored Kauai. If I had to do it over I would have booked at the Marriott since they are located on a great beach.

Stayed August 2009, travelled as a couple
Helpful?
Thank alliegato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 April 2010

We had a great stay here (our 5th hotel stay in under 3 weeks) and one of our favorites. Great price, got upgraded to a ocean view. Rooms have been redone and are fine. Huge property. We loved the pool area as it was extremely windy during our stay and there is some rocky/garden/cliff area that blocks the wind. Food was good in the restaurant (huge portions as they include the salad bar). Central area. Not busy at all when we were there!
Would stay again. Beach is not the nicest but would still return.

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ceh10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bryn mawr, pa
1 review
4 of 5 bubbles Reviewed 26 March 2010

Everything about this place was wonderful. The room was beautiful, and they upgraded us to an Ocean View room. The staff was friendly and helpful. Internet was free in the lobby but $12.95 if you wanted it in your room. We had breakfast several times at the hotel. It was a little pricey for a buffet ($20 a person), but it includes coffe or tea, juice, an omelette bar, etc. Parking was about $15 per day, which they don't tell you about until after you arrive. The grounds were maintained well. I would go back to this place in a heartbeat!

  • Stayed March 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dayzee442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 19 March 2010

Hotel is a former Hilton location. Nice pools, lobby, rooms. Hotel is 5 minute drive from the airport, but there is NOTHING else around unless you DRIVE to Kapaa or Lihue.
Rooms was clean, don't pay upgrade to an ocean view. Most rooms view ocean at distance / angle.
Hotel desk staff was VERY friendly, pleasant.
Bar / Wait staff were unprofessional, too casual, neglectfull in service (if they even chose to wait on you). Save your 40$ on the Saturday buffet, stick to the menu.
I would recommend that the hotel invest in a 'checked out guest courtesy room', as they had no ability to accommodate late check outs (for late nite fliers)

  • Stayed March 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank VinceInCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kauai Beach Resort

Property: Kauai Beach Resort
Address: 4331 Kauai Beach Drive, Lihue, Kauai, HI 96766-8109 (Formerly Kauai Beach Resort - an Aqua Boutique)
Phone Number:
Region: United States > Hawaii > Kauai > Lihue
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lihue
#3 Family Hotel in Lihue
#3 Business Hotel in Lihue
#3 On the Beach Hotel in Lihue
#4 Romantic Hotel in Lihue
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Kauai Beach Resort 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. Guests enjoy stylish accommodations with modern day amenities and Hawaiian ambiance. In a convenient location close to the airport, shopping, and championship golf, the hotel also offers FREE airport shuttle service, 2 restaurants, a lounge, entertainment, 4 pool areas, a 75-foot lava tube water slide, a 24/7 fitness center, spa, business center, meeting rooms, a ballroom, and parking is a $18/daily fee. A daily resort fee includes WiFi internet access, movie and game rentals, and more. Experience the best in island hospitality and charm of Hawaii when staying at the Kauai Beach Resort. ... more   less 
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Also Known As:
Kauai Beach Resort - An Aqua Boutique Hotel Lihue
Hilton Kauai Beach Hotel
Hilton Lihue
Hilton Kauai Beach Resort
Lihue Hilton
Kauai Beach Resort HI

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