I will start off by saying that this is a great hotel and I would and will definitely return in the future. The value of what we got for what we paid is probably the best I have ever received, not to mention it is Hawaii. This is a huge resort covering several acres on the beach of the east side of Kauai, 3 miles from airport. As you drive in, you immediately notice that this is a beautiful location and the grounds are nicely maintained.
There are many more things that I like about this resort and I will get to that, but I must start with one complaint chronologically because it occurred when I arrived. After a long flight, I arrived with wife and 5 year old. I had already researched that self parking was the same price as valet, and we needed help with our bags, so I opted for valet. We pulled in at 6 pm on a Thursday, so it was not busy. That is why I was surprised that there was no one to greet us at valet.
I figured that the valet/bellman would come out at some point, but no such luck. I am not above carrying my own luggage, but we had 10 days worth of luggage and a 5 year old in tow and were tired from traveling. We unloaded our own luggage, hauled it to the front counter and checked in. When the desk clerk asked if I was valet parking, I told her I intended to, but no one was at valet. She immediately called valet on the radio. Amazingly, the valet had been standing at the front door the whole time chatting with some guests. Although I had noticed him as we were dragging our luggage past him, I assumed he was the concierge or other host because I never would have imagined the valet/bellman would have watched us park and carry our own luggage in without offering to help. The valet walked over just a few steps to the counter and now asked if we needed help. I told him "no thanks."
I immediately got over the valet incident when I saw the lobby, lounge and our room. This place is really nicely decorated and has an old Hawaiian feel, but with modern amenities. The live entertainment every night was remarkably good and improved the ambiance of the common areas tenfold.
Even though we paid for a garden view, we had a lanai that had more than a partial ocean view. Although it overlooked a parking lot, we were surprised and pleased that we could see the crashing waves from our bed. The rooms are decorated and appointed very nicely with tile though out the entry and bathroom. The wood shutter doors are a very unique and surely high end feature. There are many other examples of elaborate wood and other decorations at this hotel that are only found at five star hotels or in hotels like this one that was designed back in the day when these details were appreciated. Despite the old Hawaiian charm, the hotel does not feel dated.
The pool area is almost as good as it gets. The pool area is very large with a volleyball net, waterslide, and waterfalls. But don't bother waiting for food or drink service, it doesnt come around much. But the bar is nearby with food and drink menu for self-service.
Shutters lounge has great live entertainment in the evenings and pupus. Happy hour 4 to 6. Pizzas are large enough to feed 3 or 4 people.
The Nauapaka restaurant has excellent breakfast. Omelets are delicious starting at $10. Full buffet $20. We didn't have dinner here but the menu looked wonderful and the dining room was full of people that were enjoying dinners that smelled wonderful. Filet mignon with salad $29.
On our second night, we returned from dinner on a Friday at 9:00 pm. Again, no valet. We waited 5 minutes while other cars also pulled up. No valet. I walked to the front desk and asked about valet. The desk clerk politely said, "I'll take your keys."
Again, my experience with the vanishing valet was quickly forgotten as we sat in the open-air lobby enjoying the cool night breeze and listening to another great singer/musician in the lounge.
One last note regarding the service at this hotel and others in Hawaii. I have read other reviews and agree that there is a cultural difference in the expectation of what is efficient service. The attitude in Hawaii is very relaxed and they don't subscribe to the theory that faster is better. The valets don't run for the cars, the servers want you to take your time and enjoy the view. It is a "no worries" attitude throughout the islands.
Having this in mind, maybe my expectation for prompt service is too high for this Garden Isle. How much of a hurry can I be in? I am on vacation. So relax, slow down, and enjoy the wait. You're in Hawaii!
- Official Description (provided by the hotel):
- Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. Guests enjoy stylish accommodations with modern day amenities and Hawaiian ambiance. In a convenient location close to the airport, shopping, and championship golf, the hotel also offers FREE airport shuttle service, 2 restaurants, a lounge, entertainment, 4 pool areas, a 75-foot lava tube water slide, a 24/7 fitness center, spa, business center, meeting rooms, a ballroom, and parking is a $25/daily fee. A daily resort fee includes WiFi internet access, movie and game rentals, and more. Experience the best in island hospitality and charm of Hawaii when staying at the Kauai Beach Resort. ... more less
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- Also Known As:
- Kauai Beach Resort - An Aqua Boutique Hotel Lihue
- Hilton Kauai Beach Hotel
- Hilton Lihue
- Hilton Kauai Beach Resort
- Lihue Hilton
- Kauai Beach Resort HI