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“Almost Perfect, Will Return”
Review of Kauai Beach Resort

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Kauai Beach Resort
Ranked #4 of 11 Hotels in Lihue
Certificate of Excellence
Rancho Mirage, CA
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Almost Perfect, Will Return”
Reviewed 15 September 2010

I will start off by saying that this is a great hotel and I would and will definitely return in the future. The value of what we got for what we paid is probably the best I have ever received, not to mention it is Hawaii. This is a huge resort covering several acres on the beach of the east side of Kauai, 3 miles from airport. As you drive in, you immediately notice that this is a beautiful location and the grounds are nicely maintained.

There are many more things that I like about this resort and I will get to that, but I must start with one complaint chronologically because it occurred when I arrived. After a long flight, I arrived with wife and 5 year old. I had already researched that self parking was the same price as valet, and we needed help with our bags, so I opted for valet. We pulled in at 6 pm on a Thursday, so it was not busy. That is why I was surprised that there was no one to greet us at valet.

I figured that the valet/bellman would come out at some point, but no such luck. I am not above carrying my own luggage, but we had 10 days worth of luggage and a 5 year old in tow and were tired from traveling. We unloaded our own luggage, hauled it to the front counter and checked in. When the desk clerk asked if I was valet parking, I told her I intended to, but no one was at valet. She immediately called valet on the radio. Amazingly, the valet had been standing at the front door the whole time chatting with some guests. Although I had noticed him as we were dragging our luggage past him, I assumed he was the concierge or other host because I never would have imagined the valet/bellman would have watched us park and carry our own luggage in without offering to help. The valet walked over just a few steps to the counter and now asked if we needed help. I told him "no thanks."

I immediately got over the valet incident when I saw the lobby, lounge and our room. This place is really nicely decorated and has an old Hawaiian feel, but with modern amenities. The live entertainment every night was remarkably good and improved the ambiance of the common areas tenfold.

Even though we paid for a garden view, we had a lanai that had more than a partial ocean view. Although it overlooked a parking lot, we were surprised and pleased that we could see the crashing waves from our bed. The rooms are decorated and appointed very nicely with tile though out the entry and bathroom. The wood shutter doors are a very unique and surely high end feature. There are many other examples of elaborate wood and other decorations at this hotel that are only found at five star hotels or in hotels like this one that was designed back in the day when these details were appreciated. Despite the old Hawaiian charm, the hotel does not feel dated.

The pool area is almost as good as it gets. The pool area is very large with a volleyball net, waterslide, and waterfalls. But don't bother waiting for food or drink service, it doesnt come around much. But the bar is nearby with food and drink menu for self-service.

Shutters lounge has great live entertainment in the evenings and pupus. Happy hour 4 to 6. Pizzas are large enough to feed 3 or 4 people.

The Nauapaka restaurant has excellent breakfast. Omelets are delicious starting at $10. Full buffet $20. We didn't have dinner here but the menu looked wonderful and the dining room was full of people that were enjoying dinners that smelled wonderful. Filet mignon with salad $29.

On our second night, we returned from dinner on a Friday at 9:00 pm. Again, no valet. We waited 5 minutes while other cars also pulled up. No valet. I walked to the front desk and asked about valet. The desk clerk politely said, "I'll take your keys."

Again, my experience with the vanishing valet was quickly forgotten as we sat in the open-air lobby enjoying the cool night breeze and listening to another great singer/musician in the lounge.

One last note regarding the service at this hotel and others in Hawaii. I have read other reviews and agree that there is a cultural difference in the expectation of what is efficient service. The attitude in Hawaii is very relaxed and they don't subscribe to the theory that faster is better. The valets don't run for the cars, the servers want you to take your time and enjoy the view. It is a "no worries" attitude throughout the islands.

Having this in mind, maybe my expectation for prompt service is too high for this Garden Isle. How much of a hurry can I be in? I am on vacation. So relax, slow down, and enjoy the wait. You're in Hawaii!

  • Stayed August 2010, travelled with family
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Helpful?
2 Thank jcrabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Perth West Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2010

Spent 3 nights in this hotel. Lovely setting, nice room overlooking pools with ocean views. Very relaxing and comfortable environment. Facilities were spotless and perfectly maintained.
Only negatives - couldnt turn off in room air conditioner which for us becomes annoying, the Resort's location in relation to outside restaurants etc. It's about a 10 minute drive to the nearest shopping / restaurants (too far to walk), however, in saying that, we did dine at the Resort for our breakfast and one evening meal all of which were very nice and it's position on the coast, it seemed windy and the beach was continually blown out - I'm sure that must be a seasonal thing though.
Definately recommend this pretty resort.

  • Stayed August 2010, travelled as a couple
    • Value
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Helpful?
1 Thank LouiseMaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 September 2010

I booked an ocean view room at this resort for our honeymoon and 1st trip to Hawaii. When initially looking at the prices of hotels it seemed like there was no middle ground. Rooms were either less than $200 (which seemed like a good deal for Hawaii) or well over $350. After reading many good reviews and reviewing their website extensively, I was sure we would really enjoy our stay at the Kauai Beach Resort. Unfortunately, once we arrived we realized the pictures on the website were shot by professionals using good lighting and did not portray accurately the condition of the hotel. And we were also surprised with all the positive feedback it received from other travelers recommending it for couples.

Pros: Excellent price for room with ocean view room with king bed, nice pool area with multiple pools, inviting front lobby/entry way, good price on Happy Hour drinks

Cons: Outdated rooms with peeling wallpaper and rust on all metal surfaces, ocean view largely blocked by the ocean front rooms, very audible noises from neighbors on each side of us (we could hear them cheering for football games at 8:00am), trash on the beach area, poor cleanliness in bathroom (trash from previous guest was not removed and hair on the floor).

Overall, if you are looking for a place to rest your head as you venture out to enjoy beautiful Kauai then this hotel might offer you a good deal at the right price. If you are a couple looking for a little something special and some added romance I would choose elsewhere. We decided to cancel the remainder of our reservation after one night which cost us $50 to do so but were much happier elsewhere.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
2 Thank JKLawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 13 September 2010

After reading some of the reviews, I was a bit nervous about staying at Kauai Beach Resort. However, for the price, I thought some reviewers possibly had set their expecations way too high. Fortunately, I set my expectations very low. For the price, this is not a 5-star resort nor was I expecting such treatment... but I was wrong!

Clearly, this is NOT a 5-star resort but I had a 5-star experience. I've stayed at many hotels, from boutique and trendy, to large and annoying, to 5-star and white linen table cloth service, to BandB and quaint. Kauai Beach Resort is a SOLID 3 1/2 star resort which should be used as a base for those who want a CLEAN hotel and friendly service. Yes, there are many things Aqua can improve but mostly it is asthetics. The staff is probably the most friendly I have ever encountered, they are fast, efficient and do it all with a smile.

We booked a packaged deal on the hotel website which included an ocean front room, car rental and parking for 3 nights - in total our final bill was less than $800 and that included drinks and food by the pool, breakfast and in-room internet access.

The room was a decent size, very clean, nothing SPECIAL but by no means horrendous, the bathroom was updated and the bed was very comfortable. We got massages on-site after a long day on the Napali Coast - it was no frills, don't expect a resort type spa experience, but it got the job done. We used the Expedia concierge service to book our Napali Coast tour and we couldn't have been more satisfied with the service and our day excursion. I can say, we used the services to the hilt and were pleased with everything.

The hotel is just over a mile from the airport, so it is very convienent. Yes, it is a bit far from Princeville and Hanalai but, at the most, it took us 45 minutes to drive there. We even went to dinner late at night in Hanalei. However, Kapaa is just about a 5 minute drive and there are a slew of restaurants: we enjoyed Monico's (okay Mexican food, we're from L.A., so it's hard to impress us but it's okay and a great bartendar) and Brick Oven Pizza is really good pizza, never thought I'd say that for a pizza joint in Hawaii but it's true (ask for the crust to be slightly burned).

For the price, we didn't expect a lot but we actually got a lot in return. We would absolutely stay here again.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
2 Thank Dewtrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermosa Beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2010

My husband and I just spent 8 nights at the Kauai Beach Resort. Having stayed at many 5-star resorts, we have high expectations. This was a stunning resort in an exquisite setting. Quieter than most other resorts and hotels we visited while on the island, it was our favorate. It has beautiful swimming pools and is set on a stunning beach (not recommended for swimming as tides are strong) but which is a paradise to go for long walks on. Location of pools to rooms is very handyy for parents keeping a close eye on their kids and there is a sandy wading pool for very litle ones. We upgraded to an ocean view and were in Heaven. Friendly staff, very comfy beds, clean and pretty rooms. Everything and more than we could want. Breakfast and dinner buffets are awesome and well priced. Lovely restaurant with beautiful views of the gardens, pool and beach. Highly recommended. We would return in a minute.

  • Stayed August 2010, travelled as a couple
    • Value
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Helpful?
1 Thank daisygirl0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 August 2010

This hotel is in a wonderfully scenic location. The rooms are generously laid out, with comfort level consistent with a four star operation. They were very clean! The staff is very friendly and helpful. I was suspicious of the concierge service, because they are affiliated with Expedia and seemed very eager to sell activities. However, all of the advice our concierge gave us was great, and the fishing trip she booked for us was not only wonderful, but was an excellent value! The hotel has nice pools, though I am a beach person. There is a gorgeous beach right on the premises, which is wonderful to spend time on. It's not a swimming beach, however, so you need to travel to get to good swimming/snorkeling. The proximity (or lack thereof) of the hotel to a good snorkeling beach is the one problem with the location. The hotel is quite spacious, and gave plenty of room and lots of privacy. I highly recommend the buffet breakfast - one of the best I've had, with all of the requisite standards done well, and a gorgeous assortment of local delights and fresh fruit. I would recommend going elsewhere for other meals however.

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
2 Thank mulebower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2010

Excellent hotel with all the amenities. The room was very clean, staff was excellent (they would even remember your name), the 4 pools, sand pool and slide was a lot of fun. Plenty of lounging area, not once did I have to sit next to someone else which is nice if you are looking to really relax while on vacation. The restaraunts were very good and reasonably priced, we actaully would stop back at the hotel to eat because of the price and the food.
The only negative is paying to park each day. Why?? Also the beach is not swimmable.
Great hotel for families, couples and people who do not need all the glitz and glamour.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank allwaysanewspot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kauai Beach Resort

Property: Kauai Beach Resort
Address: 4331 Kauai Beach Drive, Lihue, Kauai, HI 96766-8109 (Formerly Kauai Beach Resort - an Aqua Boutique)
Phone Number:
Region: United States > Hawaii > Kauai > Lihue
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lihue
#2 Luxury Hotel in Lihue
#3 On the Beach Hotel in Lihue
#3 Family Hotel in Lihue
#3 Business Hotel in Lihue
#4 Romantic Hotel in Lihue
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kauai Beach Resort 4*
Number of rooms: 350
Official Description (provided by the hotel):
Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. Guests enjoy stylish accommodations with modern day amenities and Hawaiian ambiance. In a convenient location close to the airport, shopping, and championship golf, the hotel also offers FREE airport shuttle service, 2 restaurants, a lounge, entertainment, 4 pool areas, a 75-foot lava tube water slide, a 24/7 fitness center, spa, business center, meeting rooms, a ballroom, and parking is a $25/daily fee. A daily resort fee includes WiFi internet access, movie and game rentals, and more. Experience the best in island hospitality and charm of Hawaii when staying at the Kauai Beach Resort. ... more   less 
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Also Known As:
Kauai Beach Resort - An Aqua Boutique Hotel Lihue
Hilton Kauai Beach Hotel
Hilton Lihue
Hilton Kauai Beach Resort
Lihue Hilton
Kauai Beach Resort HI

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