We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Large Family Spend Christmas and The New Year at the Sheraton Kauai.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Reviewed 5 January 2013

This was our 6th trip to Hawaii with SPG and our second stay at the Sheraton Kauai Resort. The ocean front rooms are incredible. We were able to get an upgrade but we already reserved a deluxe ocean front room, which I highly recommend. You can see whales and monk seals from your room in season. The staff were fantastic, from the bellmen all the way up to the managers. I can say that at least 8 staff knew our names. The staff went out of there way to help my family enjoy the holidays. We have 2 year old twins, a 4 year old, and a 12 year old. I can honestly say that my wife and I were more relaxed then we have been in a long time. The kids loved the resort; my 12 year old sometimes had to be persuaded to go to the other fabulous beaches Kauai has to offer. I found if I asked or if there were any concerns, the staff did there very best to accommodate us. We look forward to returning soon. Thank you, Sheraton Kauai, for making this one of the best Christmas vacations ever!!!

Room Tip: The west side of hotel is quieter but the whole resort is pretty quiet after 9:00pm. Ask for a wire...
See more room tips
  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NcHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,304)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,886 - 1,892 of 2,304 reviews

Reviewed 4 January 2013

We stayed at the Sheraton Kauai for our honeymoon in August. We researched several resorts before choosing this one, and we definately made the right choice! The staff was very friendly and made every effort to meet all our needs. The room was gorgeous, and the property surrounding the rooms was amazing. The restaraunt at the resort, Rum Fire was excellent. We went several mornings for breakfast and then did dinner there on our last night. Breakfast was reasonable but dinner was a little bit more expensive. Definately worth it though! This was the perfect resort for a honeymoon. Secluded, romantic, and not a lot of children around. Cant wait to go back!

Room Tip: We stayed at the very back of the resort. Couldnt see the ocean very well, but still wonderful views...
See more room tips
  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Bria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

We expected much more of this resort. As long-time SPG members, we have consistently enjoyed staying at Sheraton and Westin properties. Not this one!! There were numerous problems within our first 24 hours - TV didn't work, refrigerator didn't work, bugs in our room, internet access was clunky. The room itself was in dire need of updating. The beach was lovely, the pool was nice (but they ran out of towels in early afternoon - Really??). Management was receptive to our issues and most problems were properly addressed, which was appreciated. Bottom line...would definitely recommend you stay elsewhere on Poipu.

Room Tip: Request Ocean view and a higher level. Would not recommend a Garden View room.
See more room tips
  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank philliegirl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Front Office Manager at Sheraton Kauai Resort, responded to this reviewResponded 7 January 2013

Aloha philliegirl26,

Thank you for choosing Sheraton Kauai Resort for your recent Kauai stay and for sharing your experience following your visit. We appreciate feedback from our loyal SPG members, and were disappointed that we fell short of your expectations in several areas. However, we are happy that we were able to connect with you during your stay and address the issues brought to our attention. With particular regard to the technological issues you experienced, please note that we are actively working on improving wireless connectivity in the guest rooms to supplement the Ethernet that is provided. We thank you again for your patronage and look forward to the chance to be of service to you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

The ocean view rooms at the hotel are nice, with a knockout view of the water, and the hotel's location is great, right at a super beach and close to a lot of great beaches, restaurants, etc. The set-up for having adjoining rooms with your kids is also well done. But 9/10 interactions we had with people at the hotel was unpleasant. There were no big issues, luckily, just an inability to be pleasant and provide assistance that wore us down and made sure that we would not come back. We stayed at the Grand Hyatt the year before--they were booked up this year--and the difference in service is enormous. People really did seem to be going out of their way not to help. I have to give the hotel an average rating because the physical location and rooms brought the overall grade up, but I would give them a 1 on everything else. Terribly run.

Room Tip: The ocean front rooms are really right on the ocean.
See more room tips
  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank wittamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

This hotel is hit and miss. Sitting at the bar another hotel guest would tell me a wonderful story to each one of my bad stories. So you are either Mike or me. I had a terrible experience at the breakfast-three days in a row. The service was horrid. My food never arrived at one time, either the toast came before or after the plate of food. This made everything cold. The waffles were colder than the frozen butter. The hotel had eight beach/lawn chairs for 400 rooms-really 8 chairs. This was critical due that everyone reserved the beach lounge chairs by 7 am. At the New Years Eve dinner, we found the restaurant did not have four of the bottle of wines we ordered off the wine list.
The bartenders were great and very friendly- Benji and Noel are fantastic. The garden pool is not cleaned or organized daily, if at all. The chairs can be easily straightened daily if they wanted. They should add a phone to call for drinks or food. This is important since room service is only during the time of 5 pm to 10 pm-really. The room was cleaned to the highest standard although the walls are paper thin. The GM replied to my emails daily since he was on vacation. Sorry, we will not return.

Room Tip: Only book a ocean side room.
See more room tips
  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

We spent 4 nights at the Sheraton in Kauai. The hotel staff was incredibly nice and helpful. Our room was oceanfront and we could not have ask for a better view. Opening the sliding door at night and falling asleep to the sounds of the waves was priceless. We enjoyed beautiful sunrises on poipu beach as well as whale watching. Our experience was top notch and we have made it our goal to get back to stay there again.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Dani929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

The beach is nice and the rooms are sizeable with great views. The hotel and the amenities fall short of a “resort”. The staff does not really understand the concept of catering to clients expecting a four star experience and the nickel and diming on your final bill is rather insulting.
Bars close at 10:00 p.m.
Pool service ends at 5:00 p.m.
Shuttle service is over at 9:30 p.m.
18% gratuity added even at a buffet
Ran out of various staple items
Wi Fi is advertised but works only in the lobby and even then sporadically
Turn down service advertised but non-existent and our friends actually had a “not” turn down service where a cell phone was left on their bed and the clothes were all over the floor creating a breach of trust and security did nothing to add to their comfort as it was clear the phone belonged to a staff member
Overall this is not a bad place it is just not a 4 star hotel and thus misrepresents the expectation one has going into it and thus is very underwhelming as an experience. This place has tuned me off to the Sheraton brand unless I am travelling on business and simply do not care.

  • Stayed: December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bodie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Poipu
Kauai Beach Resort
#4 of 11 in Lihue
2,423 reviews
Show Prices
Show Prices
Show Prices
Koloa
Marriott's Waiohai Beach Club
Koloa
Grand Hyatt Kauai Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Sheraton Kauai Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Family Hotel in Poipu
Price Range: £202 - £520 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Expedia, Hotels.com, Ebookers, HotelsClick, Evoline ltd, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your Sheraton Kauai Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing