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Sheraton Kauai Resort
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Reviews (2,391)
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Reviewed 11 December 2013

We booked a week at this Sheraton because of its location and the reservation was offered at a discount within a package including roundtrip flight and Hertz SUV rental. Very reasonable package through Pleasant Holidays. The hotel is beautifully situated on a beach in Po'ipu, which is well rated for winter swimming and snokeling. Clean, beautiful beach although we found the waves too strong and opted to drive to a nearby Po'Ipu beach to the east where we swam and snorkeled. We had no idea that we were swimming with a variety of small, colorful fish all around us until we used snorkel gear! The beach-side pool is long, clean, warm, with small waterfalls and some rocks to give it a lovely feel. The Beach and Pool Activity desk provided clean towels and anything else we chose to rent (snorkel gear, a cabana, etc.). Even though we had a garden-view room, we had a peek-a-boo view of the ocean from our ample balcony and could hear the ocean. The bedding and bed were very comfortable and we slept great! The room was clean and very comfortable as were the grounds. We felt like this was home for the week. Thank you for the No Smoking grounds (there are a few designated smoking areas removed from the frequented areas). The two primary restaurants, Lava's and Rum Fire, were pricey and we did not care for the food. There are nearby restaurants (Beach House, Joe's on the Green, Roy's, Keoki's) which are far better. The cafe at the Sheraton is good for getting a bagel or light snack/meal. There is a market in the Po'ipu Shopping Center that also has sandwiches and other light snacks to take out and is very reasonable.

  • Stayed: December 2013, travelled with family
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3  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded 18 December 2013

Aloha Linda M,

Mahalo for choosing Sheraton Kauai resort for your recent visit and for taking the time to review your experience with us. We appreciate you describing our great location and are pleased you enjoyed the convenience and value of your car-inclusive package. We are sorry you felt the restaurants at the resort did not meet your expectations, and your comments have been shared with our food and beverage team to continually improve the quality of our dining experience. However, we are pleased that you enjoyed discovering the many great options available in the nearby Poipu area. We hope you will think to stay with us again and look forward to your return to Sheraton Kauai Resort.

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Reviewed 10 December 2013

As the final island of our honeymoon, we agreed that we saved the best for last. An oceanfront upgrade is the way to go. The rooms in the oceanfront building make you feel isolated from the rest of the hotel. The rooms were very tidy and had an "Island" vibe to them. The restaurant, Rumfire, served us one of the best meals we had on the entire trip. Self parking was very close to the rooms. The front desk staff was always there to answer questions and provide towels after hours.

  • Stayed: October 2013, travelled as a couple
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Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded 18 December 2013

Aloha John F,

Congratulations on your marriage, and mahalo for choosing Sheraton Kauai as your last stop on your momentous honeymoon. We are so pleased to hear you enjoyed your stay from your oceanfront accommodations to your dining experience at RumFire Poipu Beach. Wishing you many happy years together, and look forward to being of service to you again in the future. Mahalo!

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Reviewed 10 December 2013

We stayed here during our honeymoon and enjoyed the experience. The pool side bar and restaurant were well patronized and the service was great. The pool itself was very nice. The beach front property was also a nice touch. We slept well every night in their comfortable beds. Ultimately it was a wonderful expereince.

Room Tip: ask for a room close to the beach.
  • Stayed: August 2013, travelled as a couple
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Thank BrianC645710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded 18 December 2013

Aloha BrianC645710,

Thank you for choosing Sheraton Kauai Resort for your honeymoon, and a big congratulations to you both! We appreciate you highlighting the great service at Lava's on Poipu Beach and our Ocean Pool and the comfort of our Sheraton Sweet Sleepr beds. We hope you will consider us again for a future stay!

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Reviewed 10 December 2013

This week has been a hard and displeasing place to stay.. This is like the 2nd time that I have come to visit the island and was hoping to have a good and wonderful stay.. But it turned out to be poor... First of all I arrive at the bell desk and there's no one there they seem to be busy doing valet and unable to do be luggage service. So I carried the bags myself, shouldn't there be a bell clerk or somebody there at all times. What kind of service do u folks provide? Then at the front desk only one person and very long line... I have to wait for about 45 minutes before I can get service or help..... Then as I go and look for lunch they close down the cafe, early in the middle of the day as I look for some thing small to eat... What kind of hotel is this that I can't get something small to eat.... This is really a very sad disturbing situation as u are here for the week.. Can you folks ever do something, besides seat behind desk and do nothin!!!!!!
Then to top off this week I looked forward to go to the LUAU!!!!!!
There not the Hawaiian food that I used to enjoy eating like the last time I was here!!!!
How can I continue to bring business here to this loving island, but get this kind of pasta dinner when me and my group look forward for the tradition Hawaiian wonderful food...
This place will lose business if the Hawaiian food and the entire place does not make things better as I come and stay at this place 4 times a yr and for a week long period of time...
I look forward for improvement, or my work and employees will go stay some where else..
Aloha!!!

Room Tip: Up you get what you pay for if you can afford it upgrade to the beachfront
  • Stayed: November 2013, travelled on business
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4  Thank Alohatravels26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded 18 December 2013

Aloha Alohatravels26,

Thank you for choosing Sheraton Kauai Resort for your stay on Kauai and for taking the time to provide your feedback. We are sorry to read that your arrival experience did not meet your expectations as we strive to provide a comfortable and enjoyable stay for our guests the moment you arrive. We also apolobize that our team failed to inform you that Lava's on Poipu Beach is available for pupus and light fare throughout the day. With regard to the Aulii Luau, our team is proud to offer a variety of traditional Hawaiian cuisine from poke to kalua pork, fresh island fish and much more and are sorry to hear you were disappointed with the selection. Your comments are taken seriously and have been shared with our team. Should you wish to discuss your stay further, we invite you to connect with a manager on duty at 808.742.1661 so that we may have the opportunity to restore your faith in our resort. Mahalo.

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Reviewed 9 December 2013

We were married and had a wonderful experience at the Sheraton Poipu! It was a small wedding 21 guests. The ocean view rooms are amazing and are worth the extra cost. Rumfire restaurant was great. There are several activities that are included with resort fee so take advantage.

  • Stayed: November 2013, travelled as a couple
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Thank chartre2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded 18 December 2013

Aloha chartre2013,

Congratulations on your recent nuptials, and thank you for choosing Sheraton Kauai Resort for the location of your wedding! We appreciate you highlighting the resorts great location, your dining experience at RumFire and the activities available at the property. Wishing you many happy years together, and we look forward to being of service to you again. Mahalo.

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