We went to Kauai with another couple for two week in the beginning of January of 2014. First half of our stay we stayed at the Sheraton, second half we stayed at the Grand Hyatt.
Positives: Location is good. The beach is very beautiful, the gym overlooks the water and they have fire pits on the grounds at night. The pools (I think there are two) were pretty nice. The experience with Ryan at concierge made me bump my rating from a two star to a three. He was extremely helpful and very funny as he assisted us in booking some excursions. He took his time with us and was very informative. We really appreciated all of his help. This hotel should appreciate all of his efforts.
Negatives: Rooms are extremely dated and have a thick musty scent. Bathrooms are in major need of renovations. Certain buildings are older than others. Rooms that connect to another room via a door are not very insulated from sound. Also, you can hear the water going through the pipes when your neighbor showers. It is extremely loud. We encountered this issue in building 4 but it resolved when we were moved to building 8 (which I suspect is a newer building.) I did not enjoy showering in our bathroom as I found it to be very dilapidated and gross. The gym has a pleasant location but three of the machines were broken when we went. it's a small gym so three makes a big difference.
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu, Hawaii