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“So close to the water”

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Sheraton Kauai Resort
Ranked #5 of 6 Hotels in Poipu
Edmonton
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“So close to the water”
Reviewed 8 March 2014

We like Westin/Sheraton beds , and having stayed here before, it is a safe bet.
We were upgraded to a suite on the ocean, very roomy,could have had a barn dance on the veranda it was so big. Thank you for that.
Location is great, beach and pools are just right and you are close to the Allerton gardens and our favourite town, Hanapepe which has a Friday night arts event.
Poolside cafe, very good, the rum-fire restaurant had great service, I would rank the food as mid range for me.

Room Tip: Ocean views are great, garden room views were lovely the last time we stayed there.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 10 March 2014
Aloha Rick L,

Thank you for sharing your recent experience of Sheraton Kauai Resort and for choosing us for your accommodations. We are pleased you enjoyed our suite accommodations, the resort's location and the great attractions surrounding the resort. We hope you will consider Sheraton Kauai Resort in the future and look forward to welcoming you back to the islands again soon. Mahalo.
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Vancouver, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 March 2014

My husband and I stayed for 8 nites. We were offered an upgrade to a waterfront room for $100.00 a nite but decided to stay in a room across the street with a garden view. The room was clean and adequate.
Overall, we enjoyed our stay, the pool area and beach are good. The hotel is lacking a casual on site restaurant at nite.
One large thing, not the hotels fault, the weather was terrible the entire time, won't be going back to these islands soon

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Mantraray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

Currently staying at Sheraton Kauai on a work trip and gave them the benefit of a doubt for a day and a half but I have drawn my conclusion. This property did not meet my expectations and I hope that renovation will come come soon for some of these rooms. Upon check-in, was given a room on the 1st floor (3100s) and found three large spiders (daddy long legs style in the room spinning webs around the headboard bed frame area. I asked to switch to a higher floor and was given a room in the 4400s. Then the drain in the shower did not work so I took a shower standing in 4-5 inches of water, thankfully the maintenance crew helped fix it. Now as I'm in the room on the second day and the toilet has a water running problem which makes noise every 20 seconds as I'm trying to finish some work on my computer. I had much higher hopes for this property especially after staying at the Sheraton Waikiki with a very pleasant experience. I have addressed all of these issues with the front desk and at this point, none of the fault lies with the front line staff as they have been pleasant and polite. Thus, my review is for management: some of these rooms definitely need proper maintenance and renovation. This isn't a problem customer service can fix, I can only suggest that they update the rooms and for those rooms that have seen complaints take them off the availability list and please do NOT put your customers there.

Room Tip: Ask for higher floor.
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  • Stayed March 2014, travelled on business
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Helpful?
1 Thank ckhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, 10 March 2014
Aloha ckhe,

Thank you for choosing to stay at Sheraton Kauai Resort and for taking the time to review your stay. We apologize that your stay did not meet your expectations with some of the challenges you faced in your accommodations. It is our sincere appreciation that you brought these issues to our team's attention so that we could rectify any defects. While our team was pleased to personally assist with making you more comfortable during your stay, we invite you to connect with us should there be any further aspects of your visit you would like to discuss. We hope for the opportunity to be of service to you again in the future. Mahalo.
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Redwood City
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 March 2014 via mobile

#6 is the new #1. The best partial ocean view ever with convenient parking and access to the best beach on the south shore. Why pay more when you can dip in the ocean and then enjoy hydrotherapy in the pool/jacuzzi just steps away from the sand. Take a walk along the beach and you will the more expensive resorts with limited views, crowded beaches and rocky shores. The Sheraton is a great value and lovely grounds to explore;)

Stayed March 2014, travelled solo
Helpful?
1 Thank Bubblebutt2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2014

Had a great stay at Sheraton Kauai. The hotel is located on one of the best beaches in Kauai. Lots of snorkeling, boogie boarding, small wave surfing, and just bobbing in the ocean. The hotel had beautiful landscaping, very helpful staff, and perfect pool. A short walk through Plantation Estates which is next to the Sheraton, you are at the Poipu Shopping Center, which has some nice restaurants and shopping. For a more laid back dining experience we found Kalapaki Joe's a great place to hang out - lots of beer selections and reasonably priced good food.

Room Tip: Partial ocean view rooms are not worth the $. You are located in the back part of the hotel that is...
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  • Stayed February 2014, travelled with family
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Helpful?
2 Thank DeannaKn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 March 2014 via mobile

I must say that Leeona at the front desk was very pleasant, upbeat and super helpful. Also, Ryan at the Concierge was very knowledgable and hugely helpful in planning our vacation activities! They really help reiterate what Starwood customer service entails.

In terms of the rooms, the front/ocean side of the complex is much nicer than the older "across the street" side. The ocean front rooms are well appointed and the view is great! The back of the complex really left much to be desired.

If you are debating between a condo or resort, the Sheraton is an option only with an ocean front room.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank mvoutsinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeryville, California
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2014

What a great and lovely stay! Had a great experience with this hotel. Everywhere you went was beautifully landscaped, clean and overall great quality!! Wonderful pool, spa, restaurants and views!! We ate at the Lava restaurant 3 times, great menu and at the Rum Fire our last night which had amazing food!! Highly recommend this hotel!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank afindarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Region: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 On the Beach Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu, Hawaii

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